PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Tax Defense Network

Jackson Hewitt and Tax Defense Network Overview

Total reviews
749
91
Company responses
0
6
Issues resolved
4
1

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 749 reviews. It is 658 reviews more than Tax Defense Network received since Jun 29, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jackson Hewitt customer support team and Tax Defense Network customer service.

Jackson Hewitt and Tax Defense Network Consumer Ratings

Rank
28 out of 261 in Taxes category
38 out of 261 in Taxes category
Customer service
20 in category
25 in category
Staff
18 in category
28 in category
Website
27 in category
21 in category

According to consumer ratings and reviews, Jackson Hewitt ranks 10 points higher in the Taxes category than Tax Defense Network. People gave Jackson Hewitt 1.6 stars for Customer service criterion in Taxes category and it is 43 points higher than the worst rated brand in this category. At the same time, Tax Defense Network was rated 1.3 stars for Customer service criterion in this category and it is 38 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jackson Hewitt has a higher rating than Tax Defense Network. Regarding Website criterion, consumers gave Jackson Hewitt 1.5 stars and it is 57% greater than other in category. Tax Defense Network however was rated 1.9 stars and it is 67% greater than other in category.

Jackson Hewitt and Tax Defense Network Rating Details

Customer service
1.6 (242 reviews)
1.3 (24 reviews)
Reviewer's quote

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134

Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

Danny L
Staff
1.8 (235 reviews)
1.2 (25 reviews)
Reviewer's quote

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

Deaundra
Website
1.5 (220 reviews)
1.9 (19 reviews)
Reviewer's quote

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their claims on TV. When I asked about it, I was told well you all make too much money but we can prevent the added interest and set up a monthly payment plan. When they did our 433-D...

Lois R

Jackson Hewitt and Tax Defense Network Pros and Cons

Pros
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Customer service
  • False advertisement
  • Being lied to all the way through the process
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Jackson Hewitt and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

No votes

Jackson Hewitt and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

Jackson Hewitt and Tax Defense Network Latest Reviews

Recent published reviews
1

I was there four hours to be called 8 hours later saying my return wasn't done correctly now 12 hours later still...

Read all 749 reviews
2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

Read all 91 reviews

Jackson Hewitt and Tax Defense Network Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (261 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)