PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Tax Defense Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Tax Defense Network

Jackson Hewitt and Tax Defense Network Overview

Total reviews
889
91
Company responses
0
6
Issues resolved
5
1

Jackson Hewitt and Tax Defense Network Consumer Ratings

Rank
33 out of 219 in Taxes category
41 out of 219 in Taxes category
Customer service
21 in category
28 in category
Price Affordability
21 in category
29 in category
Website
30 in category
20 in category
Diversity of Products or Services
26 in category
30 in category

Jackson Hewitt and Tax Defense Network Rating Details

Customer service
1.6 (283 reviews)
1.3 (24 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Ultimately having to go " Customer service" or whatever they call the scharade department, they have someone in "upper management" convince me that they had contacted the IRS and claimed my debt to the IRS uncollectable. I was thrilled until recently talking with a representative from the IRS and...

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Price Affordability
1.4 (257 reviews)
1.1 (20 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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...Meager services rendered came at an exorbitant price with nothing approaching a satisfactory resolution..

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Website
1.5 (256 reviews)
1.9 (19 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's meh... nothing they promised in the initial sales pitch is going to happen. It's a convenient business model: if you take the money first, why would you delver anything you...

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Diversity of Products or Services
1.5 (255 reviews)
1.1 (21 reviews)
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their claims on TV. When I asked about it, I was told well you all make too much money but we can prevent the added interest and set up a monthly payment plan. When they did our 433-D...

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Jackson Hewitt and Tax Defense Network Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Were easy to talk to and sounded professional
  • Was drawn in by sales pitch
  • Took my transaction from beginning to end
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • Whole experience was a complete waste of money
  • Total liars on binding contract
  • After payment no work done as promised

Jackson Hewitt and Tax Defense Network Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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No votes
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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No votes

Jackson Hewitt and Tax Defense Network Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

This company is a joke . After handling our issue twice an getting paid we have now been informed we need to file for...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

I was contacted by Tax Defense Network, and was told that they would
handle my IRS problem. The next day a man named cam...

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Jackson Hewitt and Tax Defense Network Latest Reviews

Recent published reviews
No votes

IRS said they dont have our tax return and we filed in feb. and still have not got our refund

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2.1

First they take the money under a promise of great service and sky encrusted in diamonds. After they got the money, it's...

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1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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1

I used this company in 2017 and they were OK so I used them for my 2018 taxes. They have never reduced my taxes as their...

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Jackson Hewitt and Tax Defense Network Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)
  • Tax Defense Network Tax Resolution (35 reviews)
  • Tax Defense Network Tax Preparation (4 reviews)
  • Tax Defense Network Taxi Service (1 review)