PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Premier Tax Free and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Premier Tax Free
Jackson Hewitt

Premier Tax Free and Jackson Hewitt Overview

Total reviews
122
742
Company responses
46
0
Issues resolved
5
4

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 742 reviews. It is 620 reviews more than Premier Tax Free received since Jan 18, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Premier Tax Free customer support team than with Jackson Hewitt customer service.

Premier Tax Free and Jackson Hewitt Consumer Ratings

Rank
21 out of 279 in Taxes category
28 out of 279 in Taxes category
Customer service
27 in category
20 in category
Reliability
23 in category
20 in category
Staff
29 in category
17 in category

According to consumer ratings and reviews, Premier Tax Free ranks 7 points higher in the Taxes category than Jackson Hewitt. People gave Premier Tax Free 1.3 stars for Customer service criterion in Taxes category and it is 36 points higher than the worst rated brand in this category. At the same time, Jackson Hewitt was rated 1.6 stars for Customer service criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Jackson Hewitt has a higher rating than Premier Tax Free. Regarding Staff criterion, consumers gave Premier Tax Free 1.1 stars and it is 54% greater than other in category. Jackson Hewitt however was rated 1.8 stars and it is 73% greater than other in category.

Premier Tax Free and Jackson Hewitt Rating Details

Customer service
1.3 (66 reviews)
1.6 (242 reviews)
Reviewer's quote

Dear Premier Tax Free Customer Service I had purchase goods from Hermes shop 3 transactions at Paris on 26 September 2018 amont 16,300€, 2,840€ and last purchase on 14 October 2018 amont 1,719€. My name is Jaruwan PhatthRapanyadee from Thailand which using credit card Visa number {{redacted}}...

Jaruwan P

Over charged from what was quoted, never receved state income tax of $600. When ask for asstance thay said your on your own call the state. Thay gave NO help!!

PissedConsumer1678694
Reliability
1.1 (50 reviews)
1.3 (178 reviews)
Reviewer's quote

I called them one month after mailed in the customs stamped voucher at airport for status, was told that they haven't received the voucher, asked me to call back. Called back in another 4 weeks, was told they can't located the voucher and told me unless I can show them a copy with customs stamp...

Ann X

John Baker THESE PEOPLE DO NOT HAVE EMAIL ADDRESSES - THE OFFICES ARE CLOSED - I CANNOT REACH ANYONE USING EMAIL. I STRONGLY RECOMMEND YOU DO NOT DO BUSINESS WITH THIS FIRM UNTIL YOU HAVE AN EMAIL ADDRESS

JOHN B
Staff
1.1 (49 reviews)
1.8 (235 reviews)
Reviewer's quote

I submitted all the original documents to the tax refund staff at Heathrow Airport T5 on October 16 to handle the tax refund. I have not heard any more. I enquired with colleagues of the relevant departments on January 20, but the staff Najia pointed out that after checking the evidence to the...

Constance C

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A

Premier Tax Free and Jackson Hewitt Pros and Cons

Pros
  • To be treated honestly
  • Fact that they processed some of my claims
  • Do eventually respond to email
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
Cons
  • No refund received
  • Not receiving my money
  • Cheating
  • Customer service
  • False advertisement
  • Being lied to all the way through the process

Premier Tax Free and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

False information was put on my taxes by a tax prepayer that filled out my taxes please contact me at 6012038277

5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Premier Tax Free and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

They mailed my refunds in checks, in euros, mind you, it will cost me a lot of fees to cash the checks! And they did...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Premier Tax Free and Jackson Hewitt Latest Reviews

Recent published reviews

We did shopping in France but we forgot to refund tax when we were in France.
We cameback to Turkey two days ago. How can...

Read all 122 reviews

I want to apply for a loan

Read all 742 reviews

Premier Tax Free and Jackson Hewitt Products and Services

Most reviewed product and services
  • Premier Tax Free Tax Refund (89 reviews)
  • Premier Tax Free Customer Care (3 reviews)
  • Premier Tax Free Tax Preparation (1 review)
  • Jackson Hewitt Tax Preparation (259 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)