PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Premier Tax Free as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Premier Tax Free

Jackson Hewitt and Premier Tax Free Overview

Total reviews
888
125
Company responses
0
46
Issues resolved
5
5

Jackson Hewitt and Premier Tax Free Consumer Ratings

Rank
33 out of 215 in Taxes category
25 out of 215 in Taxes category
Customer service
21 in category
29 in category
Price Affordability
21 in category
26 in category
Website
29 in category
33 in category
Diversity of Products or Services
26 in category
29 in category

Jackson Hewitt and Premier Tax Free Rating Details

Customer service
1.6 (283 reviews)
1.2 (69 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Dear Premier Tax Free Customer Service I had purchase goods from Hermes shop 3 transactions at Paris on 26 September 2018 amont 16,300€, 2,840€ and last purchase on 14 October 2018 amont 1,719€. My name is Jaruwan PhatthRapanyadee from Thailand which using credit card Visa number {{redacted}}...

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Price Affordability
1.4 (257 reviews)
1.2 (39 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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It hung up on me. I need to speak to someone on my status

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Website
1.5 (256 reviews)
1.3 (51 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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On Premier website there is no email address to write a request or complaint, so the only way to contact them is by phone. The bottom line: this is a scam: they just cash in your VAT on your behalf and put it in their pockets. Avoid this company by all means or get a cash refund at the airport,...

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Diversity of Products or Services
1.5 (255 reviews)
1.1 (41 reviews)
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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I contacted Customer Services and was told the vouchers are not in the system. So many emails and so many communications with multiple people but to no help. I have submitted photocopies of my forms, receipts, stamped forms but I have not received any help beside "Your vouchers are not in our...

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Jackson Hewitt and Premier Tax Free Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • To be treated honestly
  • Fact that they processed some of my claims
  • Do eventually respond to email
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • No refund received
  • Not receiving my money
  • Cheating

Jackson Hewitt and Premier Tax Free Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

False information was put on my taxes by a tax prepayer that filled out my taxes please contact me at 6012038277

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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4

I been line up to claim my tax-free in Italy Milano airport on July 7, 2017 around 11am. When every body is abide by...

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Jackson Hewitt and Premier Tax Free Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

Bad experience with Premier Tax Free when traveling to Europe– you are far from the only one!

After having traveled an...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

They mailed my refunds in checks, in euros, mind you, it will cost me a lot of fees to cash the checks! And they did...

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Jackson Hewitt and Premier Tax Free Latest Reviews

Recent published reviews
1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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1

It hung up on me. I need to speak to someone on my status

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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1

I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing.
I have purchas...

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Jackson Hewitt and Premier Tax Free Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)
  • Premier Tax Free Tax Refund (90 reviews)
  • Premier Tax Free Customer Care (4 reviews)
  • Premier Tax Free Tax Preparation (1 review)