PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Jackson Hewitt

Liberty Tax and Jackson Hewitt Overview

Total reviews 282 888
Company responses 0 0
Issues resolved 2 5

Liberty Tax and Jackson Hewitt Consumer Ratings

Rank
37 out of 223 in Taxes category
36 out of 223 in Taxes category
Customer service
24 in category
23 in category
Discounts and Special Offers
20 in category
18 in category
Reliability
25 in category
23 in category
Diversity of Products or Services
25 in category
26 in category

Liberty Tax and Jackson Hewitt Rating Details

Customer service
1.4 (119 reviews)
1.6 (283 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Discounts and Special Offers
1.3 (104 reviews)
1.4 (249 reviews)
Reviewer's quote

Waiting on call back from local branchThey have not returned any of my calls

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...but offers the guess a coupon. wont come backherw next year..

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Reliability
1.2 (101 reviews)
1.3 (220 reviews)
Reviewer's quote

I had been employed at Liberty Tax for almost 2 years. I received a text saying someone was going to pick up computer at my house, I was working from home. I called manager and asked if he now wanted me to work at office. He said well no, this isnt working out. I asked are you firing me. Um um um...

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My name is Shane larry allen humphries ssn 416-15-****,on may 15 2020 my federal income taxes loaded on my jackson an hewitt american express serve card and I had no idea it even loaded I stayed in contact with american expressserve and the i.r.s I've filed a dispute with the fraud department with...

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Diversity of Products or Services
1.5 (99 reviews)
1.5 (257 reviews)
Reviewer's quote

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

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Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

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Liberty Tax and Jackson Hewitt Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Customer service
  • Lack of communication
  • Impossible to contact anybody

Liberty Tax and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Liberty Tax and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Liberty Tax and Jackson Hewitt Latest Reviews

Recent published reviews
No votes

I am very unhappy that my taxes was placed in the wrong hands apparently

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5

My name is Shane larry allen humphries ssn 416-15-****,on may 15 2020 my federal income taxes loaded on my jackson an he...

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1.1

Waiting on call back from local branch
They have not returned any of my calls

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No votes

I need to speak to a representative for my issue

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Liberty Tax and Jackson Hewitt Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Manager (4 reviews)
  • Jackson Hewitt Tax Preparation (274 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (48 reviews)