PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liberty Tax and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liberty Tax
Jackson Hewitt

Liberty Tax and Jackson Hewitt Overview

Total reviews
277
880
Company responses
0
0
Issues resolved
2
5

Liberty Tax and Jackson Hewitt Consumer Ratings

Rank
36 out of 216 in Taxes category
32 out of 216 in Taxes category
Customer service
26 in category
22 in category
Discounts and Special Offers
20 in category
18 in category
Reliability
24 in category
22 in category
Website
28 in category
29 in category

Liberty Tax and Jackson Hewitt Rating Details

Customer service
1.4 (118 reviews)
1.6 (279 reviews)
Reviewer's quote

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Discounts and Special Offers
1.3 (102 reviews)
1.4 (244 reviews)
Reviewer's quote

I never received my refund check.

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...but offers the guess a coupon. wont come backherw next year..

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Reliability
1.2 (100 reviews)
1.3 (209 reviews)
Reviewer's quote

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her or the owner of this office

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JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E Ascencion, Gonzales, LA 7073. She INCORRECTLY wrote my name and address. On the other hand, she asked me if I wanted the Republic Bank to receive my income tax and MANY TIMES I...

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Website
1.6 (97 reviews)
1.5 (254 reviews)
Reviewer's quote

The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Liberty Tax and Jackson Hewitt Pros and Cons

Pros
  • No pros
  • Cordial staff
  • 3512
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice
  • Customer service
  • False advertisement
  • Lack of communication

Liberty Tax and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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Liberty Tax and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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Liberty Tax and Jackson Hewitt Latest Reviews

Recent published reviews
1

I never received my refund check.

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1

JACKSON HEWITT DOES NOT CORRECTLY DO THE TAXES. I filed my taxes with Naquisha Larks (K33) on February 9, 2020 at 713 E...

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1

Over priced yet incompetent. Mariela made mistakes on my taxes two years in a row. I haven't her any response from her...

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No votes

I did my taxes in January 2020 with jackson Hewitt I have not received my income tax return and I cannot gain access to...

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Liberty Tax and Jackson Hewitt Products and Services

Most reviewed product and services
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (41 reviews)