PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Liberty Tax

Jackson Hewitt and Liberty Tax Overview

Total reviews 883 281
Company responses 0 0
Issues resolved 5 2

Jackson Hewitt and Liberty Tax Consumer Ratings

Rank
35 out of 222 in Taxes category
37 out of 222 in Taxes category
Customer service
No votes
No votes
Price Affordability
No votes
No votes
Diversity of Products or Services
No votes
No votes
Website
No votes
No votes

Jackson Hewitt and Liberty Tax Rating Details

Customer service
No votes
No votes
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

Read full review

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

Read full review
Price Affordability
No votes
No votes
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

Read full review

...the price was $371. 00...

Read full review
Diversity of Products or Services
No votes
No votes
Reviewer's quote

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation? AARP has been doing my taxes since 2009. I am a sr. citizen and my tax preparation usually takes about 10-15 minutes. I am no good at this government-required chore so it has been...

Read full review

...00 for her services. I feel scammed. I feel it was very unprofessional for the lady to gave my information 2 weeks and my taxes still did not get filed and now I'm out my economic impact payment with no way to see what's happening with it...

Read full review
Website
No votes
No votes
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

Read full review

The same exact refund I filed is listed on their website for $89!!?!! I feel so ashamed for trusting this place to file for me and being stupid enough to sign my forms to submit before asking for an invoice. I wish this place would go out of business. In the meantime, I can assure you that every...

Read full review

Jackson Hewitt and Liberty Tax Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • No pros
  • Cordial staff
  • 3512
Cons
  • Customer service
  • Lack of communication
  • False advertisement
  • Dont check their work properly
  • Rude behavior
  • Deceitful practice

Jackson Hewitt and Liberty Tax Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

Read full review
5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Read full review
5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

Read full review
5

I went into Liberty Tax Service in Cedar Park. Was greeted immediately by a lady who was very intelligent with her...

Read full review

Jackson Hewitt and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

Read full review
1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Read full review
1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

Read full review
1

They lied to me a and said 7 - 10 days. Charged me $599.00 and are not concerned about anything but there money....

Read full review

Jackson Hewitt and Liberty Tax Latest Reviews

Recent published reviews
No votes

Did not answer the phone

Read full review
1.1

Waiting on call back from local branch
They have not returned any of my calls

Read full review
1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

Read full review
No votes

I went in to have my taxes done, the preparer said I owed money, I said it is impossible. I asked him to file an...

Read full review

Jackson Hewitt and Liberty Tax Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)
  • Liberty Tax Tax Preparation (111 reviews)
  • Liberty Tax Tax Return (30 reviews)
  • Liberty Tax Customer Care (18 reviews)