PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and Liberty Tax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
Liberty Tax

Jackson Hewitt and Liberty Tax Overview

Total reviews
749
242
Company responses
0
0
Issues resolved
4
2

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 749 reviews. It is 507 reviews more than Liberty Tax received since Jan 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jackson Hewitt customer support team and Liberty Tax customer service.

Jackson Hewitt and Liberty Tax Consumer Ratings

Rank
28 out of 261 in Taxes category
29 out of 261 in Taxes category
Customer service
20 in category
23 in category
Staff
18 in category
22 in category
Website
27 in category
26 in category

According to consumer ratings and reviews, Jackson Hewitt ranks 1 points higher in the Taxes category than Liberty Tax. People gave Jackson Hewitt 1.6 stars for Customer service criterion in Taxes category and it is 43 points higher than the worst rated brand in this category. At the same time, Liberty Tax was rated 1.5 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jackson Hewitt has a higher rating than Liberty Tax. Regarding Website criterion, consumers gave Jackson Hewitt 1.5 stars and it is 57% greater than other in category. Liberty Tax however was rated 1.6 stars and it is 59% greater than other in category.

Jackson Hewitt and Liberty Tax Rating Details

Customer service
1.6 (242 reviews)
1.5 (104 reviews)
Reviewer's quote

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134

...I did like the help I got from customer service but dont remember her name. She was so sweet and explained things more..

PissedConsumer1583644
Staff
1.8 (235 reviews)
1.6 (93 reviews)
Reviewer's quote

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A

...This is a 31% Tax Rate on our income!!!! The thing that floors me is that your staff was totally nonchalant about the whole thing. I am attaching copies of these two forms. I will never ever ever ever ever recommend ANYONE to you people!!!! ..

PissedConsumer1031995
Website
1.5 (220 reviews)
1.6 (86 reviews)
Reviewer's quote

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P

...If you look at their website they say they have 100% accuracy guarantee and it is false. This is advertising fraud. They have a fudiciary duty to fix this and to live up to obtaining consumers in a correct manner and not use false advertising practices..

Mekenna

Jackson Hewitt and Liberty Tax Pros and Cons

Pros
  • I have been using it for years
  • Person who did my taxes was good
  • Refund advance
  • 3512
Cons
  • Customer service
  • False advertisement
  • Being lied to all the way through the process
  • Rude behavior
  • Disorganised
  • Not being able ot speak with someone

Jackson Hewitt and Liberty Tax Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

5

Went to Liberty in Walker La. Brought paper work home. My son noticed an error. Brought it to a CPA. She corrected...

Jackson Hewitt and Liberty Tax Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

1

going the school is joke the previous tax preparers hustle for students to attend a class taught by a previous tax...

Jackson Hewitt and Liberty Tax Latest Reviews

Recent published reviews
1

I was there four hours to be called 8 hours later saying my return wasn't done correctly now 12 hours later still...

Read all 749 reviews

My name is : Parisa Azaritavana
With 6 last digit of my ssn : 675035 for CTEC
Liberty tax office in 446 s main st Salinas...

Read all 242 reviews

Jackson Hewitt and Liberty Tax Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (261 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)
  • Liberty Tax Tax Preparation (103 reviews)
  • Liberty Tax Tax Return (25 reviews)
  • Liberty Tax Customer Care (15 reviews)