PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wendys and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wendys
Jack in the Box

Wendys and Jack in the Box Overview

Total reviews
958
2522
Company responses
0
0
Issues resolved
0
9

Jack in the Box was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 2522 reviews. It is 1564 reviews more than Wendys received since Sep 13, 2007.

Wendys and Jack in the Box Consumer Ratings

Rank
53 out of 1073 in Fast Food category
70 out of 1073 in Fast Food category
Customer service
35 in category
61 in category
Staff
46 in category
69 in category
Price Affordability
63 in category
50 in category

According to consumer ratings and reviews, Wendys ranks 17 points higher in the Fast Food category than Jack in the Box. People gave Wendys 1.8 stars for Customer service criterion in Fast Food category and it is 93 points higher than the worst rated brand in this category. At the same time, Jack in the Box was rated 1.4 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wendys has a higher rating than Jack in the Box. Regarding Price Affordability criterion, consumers gave Wendys 2.6 stars and it is 51% greater than other in category. Jack in the Box however was rated 2.7 stars and it is 61% greater than other in category.

Wendys and Jack in the Box Rating Details

Customer service
1.8 (297 reviews)
1.4 (1220 reviews)
Reviewer's quote

...We won't be back to this location if this is "their customer service"..

PissedConsumer1723514

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie
Staff
1.7 (283 reviews)
1.4 (1199 reviews)
Reviewer's quote

...I will never go there again, the staff is terrible...

Anton

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M
Price Affordability
2.6 (274 reviews)
2.7 (1089 reviews)
Reviewer's quote

I've gone to all sorts of fastfood places on multiple occasions and have had little to no complaints about price, food or service but today it was all negative. The cashier looked dead, no please or thank you just a blank facial expression. I ordered two burgers, the baconator and the triple...

Valentin K

We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

Buddah

Wendys and Jack in the Box Pros and Cons

Pros
  • Person that served me
  • Food was hot
  • Food taisted ok
  • Food
  • I like your food
  • How close you are to me
Cons
  • Worst service and food
  • Customer service
  • Poor food quality
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate

Wendys and Jack in the Box Most Positive Reviews

Top rated reviews
5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

5

Worst experience ever, nasty fries and half cooked chicken patty

Wendys and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

Wendys and Jack in the Box Latest Reviews

Recent published reviews
3.8

I just ordered a simple junior bacon cheeseburger by itself and only had $100 bill the store didn't have enough change...

Read all 958 reviews
4.4

When getting order from jack in the box today(January 21, 2020) i was told they don't have ingredients to make my shake...

Read all 2522 reviews

Wendys and Jack in the Box Products and Services

Most reviewed product and services
  • Wendys Manager (90 reviews)
  • Wendys Customer Care (80 reviews)
  • Wendys Burger (44 reviews)
  • Jack In The Box Customer Care (589 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (218 reviews)