PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Wendys

Jack in the Box and Wendys Overview

Total reviews
2589
1051
Company responses
0
0
Issues resolved
9
0

Jack in the Box and Wendys Consumer Ratings

Rank
72 out of 658 in Fast Food category
38 out of 658 in Fast Food category
Customer service
63 in category
No votes
Quality of Food
53 in category
No votes
Location
68 in category
No votes
Price Affordability
49 in category
No votes

Jack in the Box and Wendys Rating Details

Customer service
1.4 (1251 reviews)
No votes
Reviewer's quote

Poor customer service offered to return food for correct food and was only offered half other correct food..

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...2 weeks later nothing!! Bad customer service!! Will never visit again..

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Quality of Food
2.1 (1164 reviews)
No votes
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

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...Worst service at any fast food I have received. Other customers had problems. 35 min wait and poor attitude...

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Location
2.5 (1155 reviews)
No votes
Reviewer's quote

...I have no pride to return to that location..

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I checked the Wendy's website to confirm that the location we wanted to eat at was now listed as open for breakfast at 6:30am. Yes they were. So, we stopped there and did not see anyone in the restaurant...

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Price Affordability
2.7 (1111 reviews)
No votes
Reviewer's quote

We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

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...They price was $1 higher so I asked why. I was told the extra gravy was extra. I went next door to McDonalds where I've gone for the past 30 years...

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Jack in the Box and Wendys Pros and Cons

Pros
  • Food
  • I like your food
  • Service
  • Person that served me
  • Food taisted ok
  • Food was hot
Cons
  • Rude service
  • Managers cusomer service
  • That i couldnt speak with someone at corporate
  • Customer service
  • Worst service and food
  • Poor food quality

Jack in the Box and Wendys Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

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5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

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5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

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5

Went to Wendy's today with my sister, as we sat and ate, we witnessed this young male manager, talk to his employees...

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Jack in the Box and Wendys Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

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1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

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1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

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1

I myself and numerous customers have had under cooked chicken nuggets and chicken burgers quite a few times on...

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Jack in the Box and Wendys Latest Reviews

Recent published reviews
1

I had visited the store today on Monday, August 3 at 11:15 AM I had ordered two egg and bacon on a spit top bun and was...

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No votes

Two of your employees Ta’Nya sparks and saniah moton have been on social media talking about my child and also sharing...

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1

Before I ordered my food I asked if the chicken was freshly cooked and the sever said Yes. Well the chicken was older...

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1

There is a very mean and not manager material lady that works there.She will yell at workers make them cry and parents...

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Jack in the Box and Wendys Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (599 reviews)
  • Jack In The Box Manager (333 reviews)
  • Jack In The Box Drive-through (221 reviews)
  • Wendys Manager (96 reviews)
  • Wendys Customer Care (84 reviews)
  • Wendys Burger (47 reviews)