PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taco Bell and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Bell

Taco Bell

Has verified representatives
2.1
Taco Bell
Jack in the Box

Taco Bell and Jack in the Box Overview

Total reviews
3730
2508
Company responses
0
0
Issues resolved
7
9

Taco Bell was first mentioned on PissedConsumer on Jun 7, 2008 and since then this brand received 3730 reviews. It is 1222 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Taco Bell customer support team and Jack in the Box customer service.

Taco Bell and Jack in the Box Consumer Ratings

Rank
54 out of 1382 in Fast Food category
69 out of 1382 in Fast Food category
Customer service
53 in category
60 in category
Staff
56 in category
68 in category
Quality of Food
53 in category
55 in category

According to consumer ratings and reviews, Taco Bell ranks 15 points higher in the Fast Food category than Jack in the Box. People gave Taco Bell 1.6 stars for Customer service criterion in Fast Food category and it is 74 points higher than the worst rated brand in this category. At the same time, Jack in the Box was rated 1.4 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Taco Bell has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Taco Bell 2.1 stars and it is 58% greater than other in category. Jack in the Box however was rated 2.1 stars and it is 57% greater than other in category.

Taco Bell and Jack in the Box Rating Details

Customer service
1.6 (1659 reviews)
1.4 (1215 reviews)
Reviewer's quote

...When we got home, they did not give us a receipt for out transaction, so, I was unable to do the customer service survey and enter in the $500 sweepstake. Very disappointed. The whole reason for our visit was for the Xbox promo ..

PissedConsumer1705062

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie
Staff
1.6 (1604 reviews)
1.4 (1193 reviews)
Reviewer's quote

Went to the Taco Bell in Madison, MS.Before I paid for my order I wanted to add a bean burrito to the order. I was yelled at and was told that he was not going to make me a damn bean burrito!Exact words!The guy at the window tried and asked him several times . I was already handed the drinks out...

tonie g

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M
Quality of Food
2.1 (1536 reviews)
2.1 (1135 reviews)
Reviewer's quote

To add insult to her nasty demeanor when I got home the food I was originally given was smashed tacos and all ! After all Manager was very violent going through my bags of food . The order was still wrong ! Items replaced with things I didn’t order and count was off with tacos all taco orders were...

PissedConsumer1691053

Can someone please return my phone call,? When prompted, thank you much!! there's no complaint,, just would like to know if there is any way to order boxes or Case of tacos to out of state? And I happen to like jack in the box tacos,my wife and I!!

Marcellous

Taco Bell and Jack in the Box Pros and Cons

Pros
  • Food
  • Nonthing
  • Courteous representative
  • I like your food
  • Food
  • Service
Cons
  • Horrible customer service
  • Bad management
  • Service
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate

Taco Bell and Jack in the Box Most Positive Reviews

Top rated reviews
5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

5

Worst experience ever, nasty fries and half cooked chicken patty

Taco Bell and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

Taco Bell and Jack in the Box Latest Reviews

Recent published reviews

My wife and I liked Taco Bell and would eat there a lot. But no more!! When we ordered they asked if we wanted extra...

Read all 3730 reviews
2.2

Went through the drive thru ordered a sourdough jack plain*, received it, I didnt know plain didnt mean it still had...

Read all 2508 reviews

Taco Bell and Jack in the Box Products and Services

Most reviewed product and services
  • Taco Bell Customer Care (772 reviews)
  • Taco Bell Taco (601 reviews)
  • Taco Bell Manager (346 reviews)
  • Jack In The Box Customer Care (583 reviews)
  • Jack In The Box Manager (324 reviews)
  • Jack In The Box Drive-through (217 reviews)