PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Taco Bell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taco Bell

Taco Bell

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2.1
Jack in the Box
Taco Bell

Jack in the Box and Taco Bell Overview

Total reviews
2521
3762
Company responses
0
0
Issues resolved
9
7

Taco Bell was first mentioned on PissedConsumer on Jun 7, 2008 and since then this brand received 3762 reviews. It is 1241 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and Taco Bell customer service.

Jack in the Box and Taco Bell Consumer Ratings

Rank
71 out of 1073 in Fast Food category
54 out of 1073 in Fast Food category
Customer service
61 in category
53 in category
Staff
69 in category
55 in category
Quality of Food
58 in category
56 in category

According to consumer ratings and reviews, Taco Bell ranks 17 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, Taco Bell was rated 1.6 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Taco Bell has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 55% greater than other in category. Taco Bell however was rated 2.1 stars and it is 56% greater than other in category.

Jack in the Box and Taco Bell Rating Details

Customer service
1.4 (1219 reviews)
1.6 (1666 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

...When we got home, they did not give us a receipt for out transaction, so, I was unable to do the customer service survey and enter in the $500 sweepstake. Very disappointed. The whole reason for our visit was for the Xbox promo ..

PissedConsumer1705062
Staff
1.4 (1199 reviews)
1.6 (1614 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

Went to the Taco Bell in Madison, MS.Before I paid for my order I wanted to add a bean burrito to the order. I was yelled at and was told that he was not going to make me a damn bean burrito!Exact words!The guy at the window tried and asked him several times . I was already handed the drinks out...

tonie g
Quality of Food
2.1 (1139 reviews)
2.1 (1547 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

Deloise

Regarding no food being prepared, quality of food is terrible,burrito not having beef inside, running out of mild taco sauce ,being unprofessional..

Analia

Jack in the Box and Taco Bell Pros and Cons

Pros
  • Food
  • I like your food
  • How close you are to me
  • Food
  • Staff
  • Nonthing
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Horrible customer service
  • Bad management
  • Service

Jack in the Box and Taco Bell Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

I have went to the taco bell in Temple ordered family packs as I have a large family., there was very little meat on th...

Jack in the Box and Taco Bell Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

We do not eat BEEF-We eat Chicken-We like Tacos- was Charged a Deceptive Up Charge on 6 CHICKEN Tacos-NO Drinks-and the...

Jack in the Box and Taco Bell Latest Reviews

Recent published reviews

I was charged 17.81 for buying a jumbo jack sandwich and two junior bacon cheeseburgers

Read all 2521 reviews
1

Tried to go through drive thru at 10pm when advertised 1am close. Saw an employee working and got there attention. They...

Read all 3762 reviews

Jack in the Box and Taco Bell Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (588 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (218 reviews)
  • Taco Bell Customer Care (776 reviews)
  • Taco Bell Taco (602 reviews)
  • Taco Bell Manager (348 reviews)