PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pizza Hut and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pizza Hut
Jack in the Box

Pizza Hut and Jack in the Box Overview

Total reviews
5258
2522
Company responses
0
0
Issues resolved
16
9

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5258 reviews. It is 2736 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Pizza Hut customer support team and Jack in the Box customer service.

Pizza Hut and Jack in the Box Consumer Ratings

Rank
68 out of 1073 in Fast Food category
70 out of 1073 in Fast Food category
Customer service
55 in category
62 in category
Website
61 in category
69 in category
Staff
61 in category
70 in category

According to consumer ratings and reviews, Pizza Hut ranks 2 points higher in the Fast Food category than Jack in the Box. People gave Pizza Hut 1.5 stars for Customer service criterion in Fast Food category and it is 74 points higher than the worst rated brand in this category. At the same time, Jack in the Box was rated 1.4 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Pizza Hut has a higher rating than Jack in the Box. Regarding Staff criterion, consumers gave Pizza Hut 1.5 stars and it is 53% greater than other in category. Jack in the Box however was rated 1.4 stars and it is 53% worse than other in category.

Pizza Hut and Jack in the Box Rating Details

Customer service
1.5 (2015 reviews)
1.4 (1220 reviews)
Reviewer's quote

Called in a pizza but never got sent through then talked to customer service manager and they were unprofessional have to many trashy people taking orders need people that care about their job and not just a paycheck..

PissedConsumer1772330

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie
Website
2.5 (1912 reviews)
2.3 (1019 reviews)
Reviewer's quote

This was insanely frustrating! The store insists that this policy is on the website. I didn't see any disclaimer or warning prior to order, during ordering or before paying This is horrible, please update your website to spell out this policy. It will be awhile before I take a chance on ordering...

Rayshun

...I went to the website and the links weren't functioning..

Vaness
Staff
1.5 (1760 reviews)
1.4 (1199 reviews)
Reviewer's quote

...My order was suppose to be delivered at 6:20pm but yet it was still at the store!! The staff seem so nonchalant about the situation. Unprofessional at its best! Thanks for nothing Pizza Hut!!!..

Nicole

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

Pizza Hut and Jack in the Box Pros and Cons

Pros
  • Good food
  • Pizza
  • Friendly staff
  • Food
  • I like your food
  • How close you are to me
Cons
  • Poor customer service
  • Service
  • Quality of food
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate

Pizza Hut and Jack in the Box Most Positive Reviews

Top rated reviews
5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

5

Worst experience ever, nasty fries and half cooked chicken patty

Pizza Hut and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

Pizza Hut and Jack in the Box Latest Reviews

Recent published reviews

I am doing a background investigation and need to confirm employment em

Read all 5258 reviews
4.4

When getting order from jack in the box today(January 21, 2020) i was told they don't have ingredients to make my shake...

Read all 2522 reviews

Pizza Hut and Jack in the Box Products and Services

Most reviewed product and services
  • Pizza Hut Pizza (2515 reviews)
  • Pizza Hut Delivery Service (533 reviews)
  • Pizza Hut Customer Care (397 reviews)
  • Jack In The Box Customer Care (589 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (218 reviews)