PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Pizza Hut

Jack in the Box and Pizza Hut Overview

Total reviews 4529 8871
Company responses 0 0
Issues resolved 29 40

Jack in the Box and Pizza Hut Consumer Ratings

Rank
86 out of 439 in Fast Food category
84 out of 439 in Fast Food category
Customer service
119 in category
93 in category
Quality of Food
88 in category
85 in category
Location
98 in category
76 in category
Product or Service Quality
100 in category
90 in category

Jack in the Box and Pizza Hut Rating Details

Customer service
1.4
(2088 reviews)
1.5
(3612 reviews)
Reviewer's quote

...We would have been FIRED if we didn't fix "computer problems" within an 8-12 hour shift (ya, we stayed until that stuff got fixed) It's called CUSTOMER SERVICE. Try it some time. Nordstrom gets it...

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...I called customer service and was promised resolution within 48 hours and Still nothing! , what does one have to do? I just want my free pizza! Im' NOT PAYING for another pizza! I want my FREE PIZZA?..

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Quality of Food
2
(1898 reviews)
2
(3038 reviews)
Reviewer's quote

Bottom line is that because of your poor customer service, poor quality of food and employees, this franchise is subpar. Multiple location can not uphold the standards that jack-in-the-box used to have. We need our friendly cashiers back and better quality food...

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...I was shocked they would sale this quality of food. I would like a refund for our purchase. Thank you..

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Location
2.3
(1863 reviews)
2.4
(3039 reviews)
Reviewer's quote

...Store location 32nd st & Washington St Phoenix, AZ..

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On 3/14/24 at the Gull Rd location in Kalamazoo MI at 642pm I placed an online order for buy one get one free promo for national Pi day. I requested hand tossed crust as it clearly stated on my receipt, one with pineapple, pepperoni, bacon and banana peppers, the other just a pepperoni. I was given...

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Product or Service Quality
1.6
(1861 reviews)
1.6
(2719 reviews)
Reviewer's quote

Customer service received upon complaint of food delivered was horrible and *** I was laughed at and mocked by Shane at the northwest boulevard location in Spokane Washington. He made no attempt to apologize for the terrible food quality and made no attempts to make the situation right. I have...

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Worst service ever! My kids and I had to walk out with empty hands even after waiting for more than an hour to get one veggie pizza on March 14 2024 at 8:20 pm. After ordering, I waited for 35 mins and got to know that my pizza was not ready as they missed my order. They apologized and promised to...

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Jack in the Box and Pizza Hut Pros and Cons

Pros
  • Good food
  • I like your food
  • Food
  • Good food
  • Good pizza
  • No pros
Cons
  • Bad customer service
  • Service or workers attitude
  • Poor customer service
  • Poor customer service
  • Service
  • Did not enjoy my experience at all

Jack in the Box and Pizza Hut Most Positive Reviews

Top rated reviews
5

Am calling too see what's up with my derict deposit

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5

Took 3 and a half hours to arrive with my order, my food arrived cold, and there was no cheese/pepper packs. Overall...

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5

Worst experience ever, nasty fries and half cooked chicken patty

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5

I order online waited `15 minute then get to the window n wait for 15 minutes more at the window b4 someone ever came...

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Jack in the Box and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

Waited 30 min for food to be ready, when staff approached and asked to see our receipt, to confirm our order. Showed...

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1

I ordered pizza and a brownie. When it got here they sent a cookie instead of the brownie I called the store they told...

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1

The manager in charge is extremely rude her name is Lataya she yelled at me for asking for hot coffee saying is hot enou...

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1

My family spent over $20 on bone out wings and there is no *** sauce. The wings are already ridiculous price and on top...

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Jack in the Box and Pizza Hut Latest Reviews

Recent published reviews
2

I purchased a meal, they took the money, I got an argument instead of a meal. Seem fair for six dollars. I no longer...

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1

Bad pizza, my daughter and grand daughters took me there. It was my birthday, we got the buffet. Your pizza was bad, it...

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No votes

on March 2, 2024 I was attempting to place an online order through the mobile app. when it came time for me to place...

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1.5

1st they served pizza with sour pineapples on it & when I sent it back, they said they can make another with the same...

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