PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Pizza Hut

Jack in the Box and Pizza Hut Overview

Total reviews
2524
5264
Company responses
0
0
Issues resolved
9
16

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5264 reviews. It is 2740 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and Pizza Hut customer service.

Jack in the Box and Pizza Hut Consumer Ratings

Rank
70 out of 1073 in Fast Food category
68 out of 1073 in Fast Food category
Customer service
62 in category
55 in category
Staff
70 in category
61 in category
Quality of Food
57 in category
59 in category

According to consumer ratings and reviews, Pizza Hut ranks 2 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, Pizza Hut was rated 1.5 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pizza Hut has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 56% greater than other in category. Pizza Hut however was rated 2.1 stars and it is 54% greater than other in category.

Jack in the Box and Pizza Hut Rating Details

Customer service
1.4 (1220 reviews)
1.5 (2017 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

Called in a pizza but never got sent through then talked to customer service manager and they were unprofessional have to many trashy people taking orders need people that care about their job and not just a paycheck..

PissedConsumer1772330
Staff
1.4 (1199 reviews)
1.5 (1762 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

...My order was suppose to be delivered at 6:20pm but yet it was still at the store!! The staff seem so nonchalant about the situation. Unprofessional at its best! Thanks for nothing Pizza Hut!!!..

Nicole
Quality of Food
2.1 (1140 reviews)
2.1 (1627 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

Deloise

...I’m very dissatisfied with the quality of food and the stores customer service . When calling the restaurant I was on hold with no answer ..

Marquavius

Jack in the Box and Pizza Hut Pros and Cons

Pros
  • Food
  • I like your food
  • How close you are to me
  • Good food
  • Food
  • Pizza
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Poor customer service
  • Service
  • Quality of food

Jack in the Box and Pizza Hut Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

Jack in the Box and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

Jack in the Box and Pizza Hut Latest Reviews

Recent published reviews
1

I need a phone number to main headquarters

Read all 2524 reviews
2.4

On 12/28/19, I ordered pizza with green olives from app. Pizza arrived with black olives instead. Called store manager,...

Read all 5264 reviews

Jack in the Box and Pizza Hut Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (589 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (219 reviews)
  • Pizza Hut Pizza (2516 reviews)
  • Pizza Hut Delivery Service (534 reviews)
  • Pizza Hut Customer Care (397 reviews)