PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Pizza Hut

Jack in the Box and Pizza Hut Overview

Total reviews
2508
5155
Company responses
0
0
Issues resolved
9
15

Pizza Hut was first mentioned on PissedConsumer on Jan 2, 2008 and since then this brand received 5155 reviews. It is 2647 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and Pizza Hut customer service.

Jack in the Box and Pizza Hut Consumer Ratings

Rank
69 out of 1382 in Fast Food category
67 out of 1382 in Fast Food category
Customer service
60 in category
53 in category
Staff
68 in category
60 in category
Quality of Food
55 in category
56 in category

According to consumer ratings and reviews, Pizza Hut ranks 2 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, Pizza Hut was rated 1.5 stars for Customer service criterion in this category and it is 74 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pizza Hut has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 57% greater than other in category. Pizza Hut however was rated 2.1 stars and it is 56% greater than other in category.

Jack in the Box and Pizza Hut Rating Details

Customer service
1.4 (1215 reviews)
1.5 (1971 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

...I am calling corporate on Monday because your customer service number kept disconnecting me and not helping me ! I am furious on top of that I was late back to work with no lunch !..

Evangeline w
Staff
1.4 (1193 reviews)
1.6 (1718 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

...My order was suppose to be delivered at 6:20pm but yet it was still at the store!! The staff seem so nonchalant about the situation. Unprofessional at its best! Thanks for nothing Pizza Hut!!!..

Nicole
Quality of Food
2.1 (1135 reviews)
2.1 (1584 reviews)
Reviewer's quote

Can someone please return my phone call,? When prompted, thank you much!! there's no complaint,, just would like to know if there is any way to order boxes or Case of tacos to out of state? And I happen to like jack in the box tacos,my wife and I!!

Marcellous

Doesn’t let me contact support

Souleymane

Jack in the Box and Pizza Hut Pros and Cons

Pros
  • I like your food
  • Food
  • Service
  • Good food
  • Food
  • Good deals
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Poor customer service
  • Service
  • Quality of food

Jack in the Box and Pizza Hut Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

Jack in the Box and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

Jack in the Box and Pizza Hut Latest Reviews

Recent published reviews
2.2

Went through the drive thru ordered a sourdough jack plain*, received it, I didnt know plain didnt mean it still had...

Read all 2508 reviews

My fiancé and I left Buffalo Wild Wings which we first stopped at in order to get a pizza instead. I told her that this...

Read all 5155 reviews

Jack in the Box and Pizza Hut Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (583 reviews)
  • Jack In The Box Manager (324 reviews)
  • Jack In The Box Drive-through (217 reviews)
  • Pizza Hut Pizza (2499 reviews)
  • Pizza Hut Delivery Service (522 reviews)
  • Pizza Hut Customer Care (387 reviews)