PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and Pizza Hut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
Pizza Hut

Jack in the Box and Pizza Hut Overview

Total reviews 2561 6148
Company responses 0 0
Issues resolved 9 19

Jack in the Box and Pizza Hut Consumer Ratings

Rank
77 out of 643 in Fast Food category
63 out of 643 in Fast Food category
Customer service
66 in category
58 in category
Quality of Food
59 in category
62 in category
Location
68 in category
67 in category
Price Affordability
54 in category
72 in category

Jack in the Box and Pizza Hut Rating Details

Customer service
1.4 (1240 reviews)
1.5 (2414 reviews)
Reviewer's quote

I received the worst customer service in my entire life at the 348 Jack in the Box in Federal Way Washington. The workers were rude argue with me for disrespectful made fun of my lisp. The nighttime manager wouldn't give me her name or her employer ID number she said she didn't have one, and she...

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I just want to express how very unsatisfied I was with this customer service and with her management level at the store, on top of being overcharged because we didn't get the deals from when the order was first placed, then trying to complain and getting turned down saying that it was not her fault...

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Quality of Food
2.1 (1157 reviews)
2.1 (1963 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

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I received horrible quality of food, the pizza was like cardboard and burnt. I called the restaurant and Spoke to Sabrina (store manager). Everybody had 1 slice of pizza because we hungry after waiting an hour and wouldnt give a refund...

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Location
2.5 (1140 reviews)
2.5 (2015 reviews)
Reviewer's quote

Location: W. Texas St. and Beck Ave. Fairfield, Ca.Bought a Fajita Pita. Not what I remember from the early 90's. This thing was gross. Pail chicken, limp lettuce, no tomatoes. Smashed down and had a hair in it. Was very cold also. What's up Jack???

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...This location must not have an oven because it looked like it had beenYu in a toaster oven instead..

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Price Affordability
2.7 (1099 reviews)
2.5 (2026 reviews)
Reviewer's quote

We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

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...00 (just seen it on TV for this price that is why I ordered it)so I placed my order online like always and had It delivered. After I received my order and later checked my receipt and was charged double. So I called the Pizza Hut complained...

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Jack in the Box and Pizza Hut Pros and Cons

Pros
  • Food
  • I like your food
  • Service
  • Good food
  • Good deals
  • Food
Cons
  • Rude service
  • Managers cusomer service
  • Service or workers attitude
  • Poor customer service
  • Service
  • Did not enjoy my experience at all

Jack in the Box and Pizza Hut Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

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5

I placed my order online. I received my order 20 minutes after than an actual estimated time.I ordered half veggies and...

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5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

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5

I just ordered a pizza online. like any normal day. I got a confirmation #, and it was "suppose" to arrive in 40 min.....

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Jack in the Box and Pizza Hut Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

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1

Ordered a taco pizza from reedsurg wi Pizza Hut. The person that took the order was rude. The pizza was ordered for a...

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1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

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1

We ordered two pizzas, one thin crust, one pan pizza , they were delivered 20 minutes late, but the worst part was that...

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Jack in the Box and Pizza Hut Latest Reviews

Recent published reviews
3

To whom it may concern,
At the Jack in the Box in Gold Canyon Az, on 1/6/20 at around 7:30pm. The guy working the drive t...

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1.3

The pizza was luke warm and dry and hard. Same for the bread sticks The cookie was very good. Very disappointing...

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3

To whom it may concern,
At the Jack in the Box in Gold Canyon Az, on 1/6/20 at around 7:30pm. The guy working the drive t...

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1

DonOrdered placed to be delivered later for third shift overtime workers. They made the pizzas and delivered them 5 hrs...

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Jack in the Box and Pizza Hut Products and Services

Most reviewed product and services
  • Jack In The Box Manager (326 reviews)
  • Jack In The Box Drive-through (220 reviews)
  • Jack In The Box Sanitary Conditions (73 reviews)
  • Pizza Hut Pizza (2660 reviews)
  • Pizza Hut Delivery Service (573 reviews)
  • Pizza Hut Manager (303 reviews)