PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about McDonalds and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

McDonalds
Jack in the Box

McDonalds and Jack in the Box Overview

Total reviews 14648 4529
Company responses 0 0
Issues resolved 122 29

McDonalds and Jack in the Box Consumer Ratings

Rank
85 out of 439 in Fast Food category
86 out of 439 in Fast Food category
Customer service
82 in category
119 in category
Product or Service Quality
84 in category
100 in category
Quality of Food
105 in category
88 in category
Location
83 in category
98 in category

McDonalds and Jack in the Box Rating Details

Customer service
1.5
(6240 reviews)
1.4
(2088 reviews)
Reviewer's quote

...? What kind of customer service language is this. ?..

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...We would have been FIRED if we didn't fix "computer problems" within an 8-12 hour shift (ya, we stayed until that stuff got fixed) It's called CUSTOMER SERVICE. Try it some time. Nordstrom gets it...

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Product or Service Quality
1.7
(5599 reviews)
1.6
(1861 reviews)
Reviewer's quote

Poor quality food dried out quarter pounder overcooked and expensive . Bought 2 mcchicken sandwiches in clinton,ct was so microwaved and old we couldnt even eat it..

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Customer service received upon complaint of food delivered was horrible and *** I was laughed at and mocked by Shane at the northwest boulevard location in Spokane Washington. He made no attempt to apologize for the terrible food quality and made no attempts to make the situation right. I have...

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Quality of Food
1.9
(5475 reviews)
2
(1898 reviews)
Reviewer's quote

...It even surprises me that or restaurant with such a degraded quality of food has thrived as a business. In my perfect world, this restaurant should not have stood a chance even in the business of pet food for pet owner's who hate their pets..

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Bottom line is that because of your poor customer service, poor quality of food and employees, this franchise is subpar. Multiple location can not uphold the standards that jack-in-the-box used to have. We need our friendly cashiers back and better quality food...

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Location
2.4
(5450 reviews)
2.3
(1863 reviews)
Reviewer's quote

The manager in at this location laughs when you tell her that one of her employees is in the lobby cussing in front of my 3 and 4 year old. Last time which was a few months ago they had rap playing with cussing and Talks of Climaxing. This is stupid it shouldn't be this way im sick of wasting my...

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...Store location 32nd st & Washington St Phoenix, AZ..

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McDonalds and Jack in the Box Pros and Cons

Pros
  • Good food
  • Convenient
  • Fast food
  • Good food
  • I like your food
  • Food
Cons
  • Customer service
  • Bad service
  • Service
  • Bad customer service
  • Service or workers attitude
  • Poor customer service

McDonalds and Jack in the Box Most Positive Reviews

Top rated reviews
5

Customer service was very professional and polite and executed action right away. But I missed the return phone call...

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5

Am calling too see what's up with my derict deposit

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5

The deal section of my app was not working I called customer service and they walked me through everything in my app...

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5

Worst experience ever, nasty fries and half cooked chicken patty

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McDonalds and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

Apparently they didn't do anything about it the Bedford Indiana McDonald's has a bunch of children running the store...

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1

Waited in the drive-through at one of your locations just to be told they would not take my order because they were...

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1

An hour for food. Worst wait time in history. I have never experienced this much grid lock at a McDonalds location...

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1

I received a coupon in my email for two free tacos that were good thru july 31, 2018 so i went to the location at...

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McDonalds and Jack in the Box Latest Reviews

Recent published reviews
1

Nothing has been resolved in making it right. I pod for something that wasnt 100%. I work for my money just like I...

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No votes

I ordered delivery within the app it took them a while to give the delivery driver, my food, but even more important. I...

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1.3

Had to wait for my order longer than usual. Was told to pull forward. Still had to go inside to get food. Burger was...

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No votes

I placed an order on the app and used points but it sent the order to the wrong location. Is there any way to get those...

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