PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
McDonalds

Jack in the Box and McDonalds Overview

Total reviews 4529 14648
Company responses 0 0
Issues resolved 29 122

Jack in the Box and McDonalds Consumer Ratings

Rank
86 out of 439 in Fast Food category
85 out of 439 in Fast Food category
Customer service
118 in category
82 in category
Quality of Food
87 in category
104 in category
Location
97 in category
83 in category
Product or Service Quality
99 in category
84 in category

Jack in the Box and McDonalds Rating Details

Customer service
1.4
(2088 reviews)
1.5
(6240 reviews)
Reviewer's quote

...We would have been FIRED if we didn't fix "computer problems" within an 8-12 hour shift (ya, we stayed until that stuff got fixed) It's called CUSTOMER SERVICE. Try it some time. Nordstrom gets it...

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...? What kind of customer service language is this. ?..

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Quality of Food
2
(1898 reviews)
1.9
(5475 reviews)
Reviewer's quote

Bottom line is that because of your poor customer service, poor quality of food and employees, this franchise is subpar. Multiple location can not uphold the standards that jack-in-the-box used to have. We need our friendly cashiers back and better quality food...

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...It even surprises me that or restaurant with such a degraded quality of food has thrived as a business. In my perfect world, this restaurant should not have stood a chance even in the business of pet food for pet owner's who hate their pets..

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Location
2.3
(1863 reviews)
2.4
(5450 reviews)
Reviewer's quote

...Store location 32nd st & Washington St Phoenix, AZ..

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The manager in at this location laughs when you tell her that one of her employees is in the lobby cussing in front of my 3 and 4 year old. Last time which was a few months ago they had rap playing with cussing and Talks of Climaxing. This is stupid it shouldn't be this way im sick of wasting my...

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Product or Service Quality
1.6
(1861 reviews)
1.7
(5599 reviews)
Reviewer's quote

Customer service received upon complaint of food delivered was horrible and *** I was laughed at and mocked by Shane at the northwest boulevard location in Spokane Washington. He made no attempt to apologize for the terrible food quality and made no attempts to make the situation right. I have...

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Poor quality food dried out quarter pounder overcooked and expensive . Bought 2 mcchicken sandwiches in clinton,ct was so microwaved and old we couldnt even eat it..

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Jack in the Box and McDonalds Pros and Cons

Pros
  • Good food
  • I like your food
  • Food
  • Good food
  • Convenient
  • Fast food
Cons
  • Bad customer service
  • Service or workers attitude
  • Poor customer service
  • Customer service
  • Bad service
  • Service

Jack in the Box and McDonalds Most Positive Reviews

Top rated reviews
5

Am calling too see what's up with my derict deposit

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5

I had nothing but good complaints at my job the only compliant that I had at my job was the food not getting out on...

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5

Worst experience ever, nasty fries and half cooked chicken patty

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5

I have never had an issue with mcdondleds till tonight on 6/9/2019 at 10:40pm i orderd 2 chocolate milk shakes and when...

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Jack in the Box and McDonalds Most Critical Reviews

Lowest rated reviews
1

Went to the business at 204 Adams in Temple Texas and at 1030a.m. and both doors were locked. My husband needed to use...

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1

Apparently they didn't do anything about it the Bedford Indiana McDonald's has a bunch of children running the store...

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1

The food wasn't right we got charged for one thing and given something else didn't discover it until we got home so...

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1

An hour for food. Worst wait time in history. I have never experienced this much grid lock at a McDonalds location...

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Jack in the Box and McDonalds Latest Reviews

Recent published reviews
No votes

I ordered delivery within the app it took them a while to give the delivery driver, my food, but even more important. I...

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1

Nothing has been resolved in making it right. I pod for something that wasnt 100%. I work for my money just like I...

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No votes

I placed an order on the app and used points but it sent the order to the wrong location. Is there any way to get those...

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1.3

Had to wait for my order longer than usual. Was told to pull forward. Still had to go inside to get food. Burger was...

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