PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
McDonalds

Jack in the Box and McDonalds Overview

Total reviews
2508
4092
Company responses
0
0
Issues resolved
9
11

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4092 reviews. It is 1584 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and McDonalds customer service.

Jack in the Box and McDonalds Consumer Ratings

Rank
69 out of 1382 in Fast Food category
59 out of 1382 in Fast Food category
Customer service
61 in category
44 in category
Staff
69 in category
49 in category
Quality of Food
55 in category
57 in category

According to consumer ratings and reviews, McDonalds ranks 10 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.6 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that McDonalds has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 57% greater than other in category. McDonalds however was rated 2.1 stars and it is 55% greater than other in category.

Jack in the Box and McDonalds Rating Details

Customer service
1.4 (1215 reviews)
1.6 (1590 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

I went to this Macdonald everyday service are worse service I ever see in my life. Girls kicking around make customers wait for long time and today was the worse story for me. I had to go because it’s close to my work and also open 24 hours...

Shady R
Staff
1.4 (1193 reviews)
1.7 (1517 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Quality of Food
2.1 (1135 reviews)
2.1 (1379 reviews)
Reviewer's quote

Can someone please return my phone call,? When prompted, thank you much!! there's no complaint,, just would like to know if there is any way to order boxes or Case of tacos to out of state? And I happen to like jack in the box tacos,my wife and I!!

Marcellous

Manager MJ and cashier Argel1130pm to 1150pm nov 22, i am with my husband, i badly want shake shake fries bbq but when i got at counter it took 1 to 2 minutes no one approach me they ate just preparing the order and fixing it, they are just looking at me, yet i am ready to order, but when a cebuano...

Lady d

Jack in the Box and McDonalds Pros and Cons

Pros
  • I like your food
  • Food
  • Service
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Customer service
  • Service
  • I did not like the customer service

Jack in the Box and McDonalds Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

Everything was cold we ordered a double with chesse but received a mc chicken

Jack in the Box and McDonalds Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Jack in the Box and McDonalds Latest Reviews

Recent published reviews
2.2

Went through the drive thru ordered a sourdough jack plain*, received it, I didnt know plain didnt mean it still had...

Read all 2508 reviews
1.5

I order my meal and nicely asked for mc chicken sauce at the speaker so it wouldnt be a big deal for the lazy birch to...

Read all 4092 reviews

Jack in the Box and McDonalds Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (583 reviews)
  • Jack In The Box Manager (324 reviews)
  • Jack In The Box Drive-through (217 reviews)
  • Mcdonalds Manager (603 reviews)
  • Mcdonalds Customer Care (558 reviews)
  • Mcdonalds Drive-through (209 reviews)