PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and McDonalds as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
McDonalds

Jack in the Box and McDonalds Overview

Total reviews
2521
4133
Company responses
0
0
Issues resolved
9
12

McDonalds was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 4133 reviews. It is 1612 reviews more than Jack in the Box received since Jan 28, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Jack in the Box customer support team and McDonalds customer service.

Jack in the Box and McDonalds Consumer Ratings

Rank
71 out of 1073 in Fast Food category
58 out of 1073 in Fast Food category
Customer service
61 in category
40 in category
Staff
69 in category
48 in category
Quality of Food
58 in category
57 in category

According to consumer ratings and reviews, McDonalds ranks 13 points higher in the Fast Food category than Jack in the Box. People gave Jack in the Box 1.4 stars for Customer service criterion in Fast Food category and it is 67 points higher than the worst rated brand in this category. At the same time, McDonalds was rated 1.7 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that McDonalds has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave Jack in the Box 2.1 stars and it is 55% greater than other in category. McDonalds however was rated 2.1 stars and it is 55% greater than other in category.

Jack in the Box and McDonalds Rating Details

Customer service
1.4 (1219 reviews)
1.7 (1610 reviews)
Reviewer's quote

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie

...Most McDonald's have great customer service, but this one must have extremely poor management or ownership???..

James S
Staff
1.4 (1199 reviews)
1.7 (1534 reviews)
Reviewer's quote

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M

... to me something needs to be done about her as i wont be going there again as this is the 3rd time shes been ignorant like that please do something about this staff member....

Miguel
Quality of Food
2.1 (1139 reviews)
2.1 (1397 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

Deloise

Poor quality of food. McDonalds has always stood behind the food it serves and the service that is given to customers. On several occasions with the restaurant located at 920 N...

Wilver

Jack in the Box and McDonalds Pros and Cons

Pros
  • Food
  • I like your food
  • How close you are to me
  • Proximity to my house
  • Usually the food
  • Most unprofessional
Cons
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate
  • Customer service
  • Service
  • I did not like the customer service

Jack in the Box and McDonalds Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

5

Everything was cold we ordered a double with chesse but received a mc chicken

Jack in the Box and McDonalds Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

1

I have eaten at many McDonalds restaurants since this is my favorite fast food place. All the McDonalds I visited have...

Jack in the Box and McDonalds Latest Reviews

Recent published reviews

I was charged 17.81 for buying a jumbo jack sandwich and two junior bacon cheeseburgers

Read all 2521 reviews

Terrible service I arrived at mc Donalds 4595 34st south
Store #2166
12:04am
I ordered 2 for 5 Big Mac and quarter pounder
A...

Read all 4133 reviews

Jack in the Box and McDonalds Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (588 reviews)
  • Jack In The Box Manager (327 reviews)
  • Jack In The Box Drive-through (218 reviews)
  • Mcdonalds Manager (612 reviews)
  • Mcdonalds Customer Care (566 reviews)
  • Mcdonalds Drive-through (212 reviews)