PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KFC and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KFC
Jack in the Box

KFC and Jack in the Box Overview

Total reviews 2372 2598
Company responses 0 0
Issues resolved 7 9

KFC and Jack in the Box Consumer Ratings

Rank
72 out of 670 in Fast Food category
73 out of 670 in Fast Food category
Customer service
55 in category
66 in category
Quality of Food
68 in category
57 in category
Location
65 in category
69 in category
Price Affordability
67 in category
49 in category

KFC and Jack in the Box Rating Details

Customer service
1.6 (1043 reviews)
1.4 (1258 reviews)
Reviewer's quote

...I think the whole store needs training on customer service..

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I received the worst customer service in my entire life at the 348 Jack in the Box in Federal Way Washington. The workers were rude argue with me for disrespectful made fun of my lisp. The nighttime manager wouldn't give me her name or her employer ID number she said she didn't have one, and she...

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Quality of Food
2 (977 reviews)
2.1 (1169 reviews)
Reviewer's quote

...Please see the pictures for the quality of food served oh that's right, you don't allow pictures to be posted in your comments or reviews. don't worry...

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I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

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Location
2.5 (941 reviews)
2.5 (1158 reviews)
Reviewer's quote

...The boy at Torrance CA location is the same guy last time gave me I am tired of complainting. I don't need another KFC code with no resolution..

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I have attempted to have my paid-for online order fulfilled three times from the same location: first time, street closed by police for car accident, 2) second visit three hours later, employee cant find my order. 3) Four hours later, go back with phone and copy of my order, their systems are down...

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Price Affordability
2.5 (929 reviews)
2.7 (1117 reviews)
Reviewer's quote

The associate came to the cash register and went to cash register after she had talked with the Manager Christine started to put my order in and gave me a price. So, I kindly inform the associate "This is a replacement 8 piece. So,the associate spoke/looked to the unconcerned Manger Christine and...

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We have noticed the prices on the drive thru menu are NOT what they charge, case in point we ordered a #21 and 24 combo, drive thru menu price listed as $3. 99/$3. 49 respectively...

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KFC and Jack in the Box Pros and Cons

Pros
  • Good chicken
  • Taste
  • Oringinal chicken
  • Food
  • I like your food
  • Service
Cons
  • Poor customer service
  • Staff attitude
  • Worse customer service by the manager on duty
  • Rude service
  • Managers cusomer service
  • That i couldnt speak with someone at corporate

KFC and Jack in the Box Most Positive Reviews

Top rated reviews
5

Clean,good food but pot chicken?where the chicken ?

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5

Worst experience ever, nasty fries and half cooked chicken patty

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5

went to KFC twice in two weeks and both times my ordered at the drive thru were wrong. Ask specifically not to put any w...

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5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

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KFC and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

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1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

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1

I went to pick up lunch for my working guys and went thru the drive thru. I ordered and asked how much would it be. The...

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1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

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KFC and Jack in the Box Latest Reviews

Recent published reviews
3

She Got Terminator Never Got A Right up I Really Think she should Got A Warren Before he letting her Go he is Not A...

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1.9

I have attempted to have my paid-for online order fulfilled three times from the same location: first time, street...

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1.6

I watched an employee snort coke. I watched 20 plus people come in and out of the back door and use behind the shed

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1

126 N. Azusa Ave. Azusa, CA location supervisor.
Horrible drove through experience because of the supervisor's work attit...

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KFC and Jack in the Box Products and Services

Most reviewed product and services
  • Kfc Customer Care (317 reviews)
  • Kfc Chicken (270 reviews)
  • Kfc Manager (182 reviews)
  • Jack In The Box Customer Care (600 reviews)
  • Jack In The Box Manager (333 reviews)
  • Jack In The Box Drive-through (221 reviews)