PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KFC and Jack in the Box as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KFC
Jack in the Box

KFC and Jack in the Box Overview

Total reviews
1982
2508
Company responses
0
0
Issues resolved
5
9

Jack in the Box was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 2508 reviews. It is 526 reviews more than KFC received since Jul 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with KFC customer support team and Jack in the Box customer service.

KFC and Jack in the Box Consumer Ratings

Rank
67 out of 1382 in Fast Food category
68 out of 1382 in Fast Food category
Customer service
51 in category
60 in category
Staff
59 in category
68 in category
Quality of Food
61 in category
54 in category

According to consumer ratings and reviews, KFC ranks 1 points higher in the Fast Food category than Jack in the Box. People gave KFC 1.6 stars for Customer service criterion in Fast Food category and it is 76 points higher than the worst rated brand in this category. At the same time, Jack in the Box was rated 1.4 stars for Customer service criterion in this category and it is 67 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that KFC has a higher rating than Jack in the Box. Regarding Quality of Food criterion, consumers gave KFC 2 stars and it is 52% greater than other in category. Jack in the Box however was rated 2.1 stars and it is 57% greater than other in category.

KFC and Jack in the Box Rating Details

Customer service
1.6 (869 reviews)
1.4 (1215 reviews)
Reviewer's quote

Customer service was Great, Facility was clean from the outside. My food was cold, The chicken was hard and old..

Arslan

...Who in their right mind says such a rude remark about the customer in a jobplace where customer service is keyfactor. This shouldn't have happened. Jib# 8208..

Bernie
Staff
1.6 (842 reviews)
1.4 (1193 reviews)
Reviewer's quote

Staff not response to me yesterday that girl name Thanu...

Zafir

...I would really appreciate it if you talked to the manager, closing staff and OR change the hours on the internet and the store so that customers wont be disillusioned..

Cindi M
Quality of Food
2 (803 reviews)
2.1 (1135 reviews)
Reviewer's quote

I placed my order for a chicken breast box, dine in, After I paid ,I was THEN informed it would be 12 to 15 minutes wait time,The place ws not busy, 2 employees were sitting at tables, the bathroom had a Out of order sign on it. I got my drink and sat down to wait, People came and went I still...

PissedConsumer1715572

Can someone please return my phone call,? When prompted, thank you much!! there's no complaint,, just would like to know if there is any way to order boxes or Case of tacos to out of state? And I happen to like jack in the box tacos,my wife and I!!

Marcellous

KFC and Jack in the Box Pros and Cons

Pros
  • Taste
  • Oringinal chicken
  • Other kfc locations
  • I like your food
  • Food
  • Service
Cons
  • Poor customer service
  • Staff attitude and service
  • Staff attitude
  • Rude service
  • Customer service its no good employees need training
  • That i couldnt speak with someone at corporate

KFC and Jack in the Box Most Positive Reviews

Top rated reviews
5

Clean,good food but pot chicken?where the chicken ?

5

Worst experience ever, nasty fries and half cooked chicken patty

KFC and Jack in the Box Most Critical Reviews

Lowest rated reviews
1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

KFC and Jack in the Box Latest Reviews

Recent published reviews

Outside lights not on pitch dark. Ordered all dark meat original and crispy gave me all white meat. Drive-thru doesn't w...

Read all 1982 reviews
2.2

Went through the drive thru ordered a sourdough jack plain*, received it, I didnt know plain didnt mean it still had...

Read all 2508 reviews

KFC and Jack in the Box Products and Services

Most reviewed product and services
  • Kfc Customer Care (303 reviews)
  • Kfc Chicken (245 reviews)
  • Kfc Manager (180 reviews)
  • Jack In The Box Customer Care (583 reviews)
  • Jack In The Box Manager (324 reviews)
  • Jack In The Box Drive-through (217 reviews)