PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jack in the Box and KFC as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jack in the Box
KFC

Jack in the Box and KFC Overview

Total reviews
2579
2289
Company responses
0
0
Issues resolved
9
6

Jack in the Box and KFC Consumer Ratings

Rank
71 out of 650 in Fast Food category
70 out of 650 in Fast Food category
Customer service
61 in category
50 in category
Quality of Food
56 in category
67 in category
Location
70 in category
63 in category
Product or Service Quality
60 in category
62 in category

Jack in the Box and KFC Rating Details

Customer service
1.4 (1245 reviews)
1.6 (1004 reviews)
Reviewer's quote

Poor customer service offered to return food for correct food and was only offered half other correct food..

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...As you can understand, I will no longer consume your products and rest assured that I will make sure to share the story of bad customer service And lack of concern for your patrons with all my acquaintances. Happy 4th of July..

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Quality of Food
2.1 (1158 reviews)
2 (939 reviews)
Reviewer's quote

I have visited your Hubbard and Foothill location on several occasions and there always seems to be something wrong first our order accurately or the quality of food is very poor today was just a Breaking Point we did not get a receipt and we ordered a spicy chicken combo number 7 and a junior...

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...Please see the pictures for the quality of food served oh that's right, you don't allow pictures to be posted in your comments or reviews. don't worry...

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Location
2.5 (1152 reviews)
2.5 (912 reviews)
Reviewer's quote

...I have no pride to return to that location..

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...I have been to this location before when the dining room was open and I was hard pressed to find a clean table and the floor was dirty..

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Product or Service Quality
1.6 (1107 reviews)
1.6 (871 reviews)
Reviewer's quote

Poor and unprofessional service with the Jack in the box in cottonwood employees also With corporate. Didn't get a call back or an email regarding this matter..

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Rude customer service and order wrong. I have been inside store previous times and was hard pressed to find a clean table. I figured drive thru only service shouldnt be an issue but boy howdy was I wrong..

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Jack in the Box and KFC Pros and Cons

Pros
  • I like your food
  • Food
  • Service
  • Good chicken
  • Zero at this point
  • Taste
Cons
  • Rude service
  • Managers cusomer service
  • That i couldnt speak with someone at corporate
  • Poor customer service
  • Staff attitude
  • Worse customer service by the manager on duty

Jack in the Box and KFC Most Positive Reviews

Top rated reviews
5

Worst experience ever, nasty fries and half cooked chicken patty

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5

Clean,good food but pot chicken?where the chicken ?

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5

This one in Dallas on 30 and Illinois has been here 40-50 years. It needs to be remodeled. Its dirty and nasty dusty as...

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5

went to KFC twice in two weeks and both times my ordered at the drive thru were wrong. Ask specifically not to put any w...

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Jack in the Box and KFC Most Critical Reviews

Lowest rated reviews
1

Every time I go to the Jack in the Box on 5202 S. Lancaster Rd. Dallas Tx I get rude unprofessional service, long 30...

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1

WE WENT TO THE PLACE IN NORTHAMPTON, MA, ON KING STREET AND ORDERED THE CHICKEN AND WAS TOLD THERE WAS NONE. WE WERE TO...

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1

I was with a friend and we were waiting for her car to be fix so we had time to waste and it just happen to be the...

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1

I went to pick up lunch for my working guys and went thru the drive thru. I ordered and asked how much would it be. The...

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Jack in the Box and KFC Latest Reviews

Recent published reviews
No votes

I come in as a regular,every day of the week &;;;;;; spend $12 a day on great fresh good...

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1

I like to express my disappointment on your lack of follow up regarding my compliant. I filled it on 4/27 and NO ONE fro...

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No votes

The employee name was *** she had a manager name tag. I asked if the paper bags were free, she said yes but then after...

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1

I ordered a 2 chicken sandwich combos at drive through. When I got home and opened up the boxes both sandwiches were...

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Jack in the Box and KFC Products and Services

Most reviewed product and services
  • Jack In The Box Customer Care (598 reviews)
  • Jack In The Box Manager (332 reviews)
  • Jack In The Box Drive-through (221 reviews)
  • Kfc Customer Care (317 reviews)
  • Kfc Chicken (268 reviews)
  • Kfc Manager (183 reviews)