PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SecurusTel and iWebVisit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SecurusTel
iWebVisit

SecurusTel and iWebVisit Overview

Total reviews
194
8
Company responses
0
0
Issues resolved
0
0

SecurusTel and iWebVisit Consumer Ratings

Rank
410 out of 1428 in Telecommunications category
244 out of 1428 in Telecommunications category
Customer service
264 in category
91 in category
Billing Practices
237 in category
392 in category
Reliability
229 in category
427 in category
Website
328 in category
295 in category

SecurusTel and iWebVisit Rating Details

Customer service
1.1 (54 reviews)
1.8 (5 reviews)
Reviewer's quote

Its never a representative I just need a refund this is poor customer service..

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...it's not worth the money to do or use this service when there's going to be better and more cost-efficient options in the near future...

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Billing Practices
1.2 (51 reviews)
1 (4 reviews)
Reviewer's quote

I was charged for using a service I didnt want or request technically didnt kno what it was for

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I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has been a AWFUL 6 months trying to make sure he is still apart of their everyday life! Ive spent thousands on these calls. Only when they switched to this iwebvist company did we start...

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Reliability
1.2 (49 reviews)
1 (3 reviews)
Reviewer's quote

I paid $45.00 on 4/16/2020 and is not able to use the account at Stateville Correctional Facility because they use Securus Correctional Billing Services. If this company did not service this facility they should have not taken my money when I selected the facility. I also called and spoke with...

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My video call didn't work on the side of the jail at adams county jail.i want a refund..the inmate is not in jail anymore.

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Website
1.3 (48 reviews)
1.5 (4 reviews)
Reviewer's quote

I put 45$ and the inmate never got it because I logged onto the wrong website . So I need a refund ..

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The screen with self poped up but not of the inmate.

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SecurusTel and iWebVisit Pros and Cons

Pros
  • Never used
  • This company
  • Fast
No votes
Cons
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call
  • Always a problem

SecurusTel and iWebVisit Most Positive Reviews

Top rated reviews
5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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5

Normally when you take money and dont provide the service its called theft. And that is illegal. Cheese people are on...

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5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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No votes

SecurusTel and iWebVisit Most Critical Reviews

Lowest rated reviews
1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

I have had many calls dropped and many calls on the IWEBVISIT.COM FAIL BETWEEN THE FIRST 2- 10 MINUTES OF EITHER PHONE...

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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1

First and foremost if someone is using this site it is usually due to the fact that a loved one is in a fight situation...

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SecurusTel and iWebVisit Latest Reviews

Recent published reviews
No votes

I cant use this service need to be reimburse

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1

I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has...

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No votes

A unwanted charge front my account

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No votes

I was using apple iphone to call the jail did not work to make my call

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SecurusTel and iWebVisit Products and Services

Most reviewed product and services
  • Securustel Inmate Phone Service (54 reviews)
  • Securustel Account (20 reviews)
  • Securustel Customer Care (17 reviews)
  • Iwebvisit Inmate Phone Service (3 reviews)