PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SecurusTel and iWebVisit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SecurusTel
iWebVisit

SecurusTel and iWebVisit Overview

Total reviews 244 10
Company responses 0 0
Issues resolved 0 0

SecurusTel and iWebVisit Consumer Ratings

Rank
432 out of 1430 in Telecommunications category
168 out of 1430 in Telecommunications category
Customer service
291 in category
72 in category
Reliability
266 in category
146 in category
Website
345 in category
177 in category
Billing Practices
271 in category
188 in category

SecurusTel and iWebVisit Rating Details

Customer service
1.2 (66 reviews)
2.2 (6 reviews)
Reviewer's quote

Its never a representative I just need a refund this is poor customer service..

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...it's not worth the money to do or use this service when there's going to be better and more cost-efficient options in the near future...

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Reliability
1.3 (60 reviews)
1.8 (4 reviews)
Reviewer's quote

I was trying to create a Securus account, and this is the wrong site. I asked for them to cancel my account, and they will not. I did not authorize the $45.98 charge. I DO NOT WANT TO PURCHASE A POST CARD!!! I WANTED TO PURCHASE CALLING TIME FOR MY INMATE!!!!

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Missed visit they let me have one for free one time

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Website
1.4 (58 reviews)
2 (5 reviews)
Reviewer's quote

...Now I see the website has been pulled..

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My video call didn't work on the side of the jail at adams county jail.i want a refund..the inmate is not in jail anymore.

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Billing Practices
1.3 (56 reviews)
1.6 (5 reviews)
Reviewer's quote

Cant get through after paying 3 times

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I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has been a AWFUL 6 months trying to make sure he is still apart of their everyday life! Ive spent thousands on these calls. Only when they switched to this iwebvist company did we start...

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SecurusTel and iWebVisit Pros and Cons

Pros
  • Never used
  • Convenient
  • This company
No votes
Cons
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call
  • Always a problem

SecurusTel and iWebVisit Most Positive Reviews

Top rated reviews
5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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5

Normally when you take money and dont provide the service its called theft. And that is illegal. Cheese people are on...

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5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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3.7

Missed visit they let me have one for free one time

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SecurusTel and iWebVisit Most Critical Reviews

Lowest rated reviews
1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

I have had many calls dropped and many calls on the IWEBVISIT.COM FAIL BETWEEN THE FIRST 2- 10 MINUTES OF EITHER PHONE...

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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1

First and foremost if someone is using this site it is usually due to the fact that a loved one is in a fight situation...

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SecurusTel and iWebVisit Latest Reviews

Recent published reviews
1

I was trying to create a Securus account, and this is the wrong site. I asked for them to cancel my account, and they...

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No votes

On Oct 28 half way into my cost it froze an i couldn't get it unfrozen

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No votes

Give me a call no answer

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1

I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has...

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SecurusTel and iWebVisit Products and Services

Most reviewed product and services
  • Securustel Inmate Phone Service (63 reviews)
  • Securustel Shipping Service (1 review)
  • Iwebvisit Inmate Video Service (4 reviews)
  • Iwebvisit Inmate Phone Service (2 reviews)