PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iWebVisit and SecurusTel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iWebVisit
SecurusTel

iWebVisit and SecurusTel Overview

Total reviews
9
216
Company responses
0
0
Issues resolved
0
0

iWebVisit and SecurusTel Consumer Ratings

Rank
253 out of 1430 in Telecommunications category
423 out of 1430 in Telecommunications category
Customer service
96 in category
277 in category
Value for money
442 in category
281 in category
Product or Service Quality
485 in category
284 in category
Price Affordability
501 in category
365 in category

iWebVisit and SecurusTel Rating Details

Customer service
1.8 (5 reviews)
1.2 (60 reviews)
Reviewer's quote

...it's not worth the money to do or use this service when there's going to be better and more cost-efficient options in the near future...

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Its never a representative I just need a refund this is poor customer service..

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Value for money
1 (4 reviews)
1.2 (43 reviews)
Reviewer's quote

I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has been a AWFUL 6 months trying to make sure he is still apart of their everyday life! Ive spent thousands on these calls. Only when they switched to this iwebvist company did we start...

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It didnt tell me money was going to be take away from my account. I need my money refund ASAP!!!!!!..

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Product or Service Quality
1 (4 reviews)
1.3 (45 reviews)
Reviewer's quote

My video call didn't work on the side of the jail at adams county jail.i want a refund..the inmate is not in jail anymore.

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When I called customer service within 5 minutes of setting up the account I was told that I had to fund the account at $45 which was too much as my inmate was supposed to be released very soon. There was also a $15 cancellation fee. The website is difficult to navigate and not clear about the...

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Price Affordability
1 (4 reviews)
1.2 (42 reviews)
Reviewer's quote

The screen with self poped up but not of the inmate.

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You wait for someone to answer the phone. No one ever talk to you. I waited for over twenty minutes and still no service.

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iWebVisit and SecurusTel Pros and Cons

Pros
No votes
  • Never used
  • This company
  • Fast
Cons
  • Always a problem
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call

iWebVisit and SecurusTel Most Positive Reviews

Top rated reviews
5

Normally when you take money and dont provide the service its called theft. And that is illegal. Cheese people are on...

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5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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No votes
5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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iWebVisit and SecurusTel Most Critical Reviews

Lowest rated reviews
1

I have had many calls dropped and many calls on the IWEBVISIT.COM FAIL BETWEEN THE FIRST 2- 10 MINUTES OF EITHER PHONE...

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1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

First and foremost if someone is using this site it is usually due to the fact that a loved one is in a fight situation...

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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iWebVisit and SecurusTel Latest Reviews

Recent published reviews
No votes

Video would not connect . I need a refund

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No votes

I didn't want your company and accidentally put yours on my phone and not the other one, I want a refund

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1

I have spent so much money with this company over these last 6 months the father of my 4 child has been there. It has...

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No votes

Did this by mistake and I'm being charged for something I don't want. Was not focusing on the company name and used the...

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iWebVisit and SecurusTel Products and Services

Most reviewed product and services
  • Iwebvisit Inmate Phone Service (3 reviews)
  • Securustel Inmate Phone Service (58 reviews)
  • Securustel Account (20 reviews)
  • Securustel Customer Care (18 reviews)