PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about iWebVisit and SecurusTel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


iWebVisit and SecurusTel Overview

Total reviews
Company responses
Issues resolved

SecurusTel was first mentioned on PissedConsumer on Feb 6, 2016 and since then this brand received 138 reviews. It is 131 reviews more than iWebVisit received since Jul 8, 2015.

iWebVisit and SecurusTel Consumer Ratings

195 out of 1946 in Telecommunications category
403 out of 1946 in Telecommunications category
Customer service
93 in category
273 in category
Diversity of Products or Services
489 in category
282 in category
Product or Service Quality
470 in category
274 in category

According to consumer ratings and reviews, iWebVisit ranks 208 points higher in the Telecommunications category than SecurusTel. People gave iWebVisit 1.8 stars for Customer service criterion in Telecommunications category and it is 473 points higher than the worst rated brand in this category. At the same time, SecurusTel was rated 1.1 stars for Customer service criterion in this category and it is 293 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that SecurusTel has a higher rating than iWebVisit. Regarding Product or Service Quality criterion, consumers gave iWebVisit 1 stars and it is 83% worse than other in category. SecurusTel however was rated 1.3 stars and it is 52% greater than other in category.

iWebVisit and SecurusTel Rating Details

Customer service
1.8 (5 reviews)
1.1 (40 reviews)
Reviewer's quote

...it's not worth the money to do or use this service when there's going to be better and more cost-efficient options in the near future...


...Was never asked if it was approved by me or anything! Did get through customer service and was told I would only get $31 refunded. We will see if that happens. The money DOES NOT go to your family member, it is for their service for cheaper calls...

Diversity of Products or Services
1 (4 reviews)
1.4 (35 reviews)
Reviewer's quote

My video call didn't work on the side of the jail at adams county jail.i want a refund..the inmate is not in jail anymore.


The same thing happened to me. this whole thing is a scam. smh. and its truly disgusting for someone to do this to people when most barely have money and we are all just trying to keep in contact with our loved ones. Anyways, all you need to do is contact your card provider and tell them that it is...

Haley G
Product or Service Quality
1 (4 reviews)
1.3 (31 reviews)
Reviewer's quote

The screen with self poped up but not of the inmate.


It happen today I couldn't get a live rep. No help at all.


iWebVisit and SecurusTel Pros and Cons

No votes
  • Convenient
No votes
  • Too many to list
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone

iWebVisit and SecurusTel Most Positive Reviews

Top rated reviews

Normally when you take money and dont provide the service its called theft. And that is illegal. Cheese people are on...


I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

iWebVisit and SecurusTel Most Critical Reviews

Lowest rated reviews

I have had many calls dropped and many calls on the IWEBVISIT.COM FAIL BETWEEN THE FIRST 2- 10 MINUTES OF EITHER PHONE...


Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

iWebVisit and SecurusTel Latest Reviews

Recent published reviews

I was using apple iphone to call the jail did not work to make my call

Read all 7 reviews

You cannot speak to anyone at no time

Read all 138 reviews

iWebVisit and SecurusTel Products and Services

Most reviewed product and services
  • Iwebvisit Inmate Phone Service (3 reviews)
  • Securustel Inmate Phone Service (35 reviews)
  • Securustel Account (19 reviews)
  • Securustel Customer Care (13 reviews)