PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Iuniverse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xlibris
Iuniverse

Xlibris and Iuniverse Overview

Total reviews
536
145
Company responses
0
0
Issues resolved
1
0

Xlibris and Iuniverse Consumer Ratings

Rank
163 out of 488 in Periodicals & Publishing category
162 out of 488 in Periodicals & Publishing category
Product or Service Quality
127 in category
118 in category
Customer service
110 in category
111 in category
Website
130 in category
136 in category
Price Affordability
153 in category
157 in category

Xlibris and Iuniverse Rating Details

Product or Service Quality
1.6 (182 reviews)
1.7 (49 reviews)
Reviewer's quote

For the next month or so, every time he called, it cost me more money! Since I didn't have the cash, I had to use my credit cards to pay for all the services he talked me into getting, among them, putting the book into book fairs nationally and abroad (so far, three or four have been postponed...

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...That one is so irritated with our service he's just terminated his contract and going over to another publisher instead. Who? His face is going red as he tries to suppress his laughter. Xlibris...

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Customer service
1.5 (182 reviews)
1.5 (45 reviews)
Reviewer's quote

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

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Website
1.9 (171 reviews)
1.8 (45 reviews)
Reviewer's quote

I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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...They have been charging me for everything from editing, to marketing, to making me a website. They charged me for cover art, promising an artist to make me what I needed and get me a site of copyright-free pictures to choose from. I lost my job after my car and my wifes car broke down...

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Price Affordability
1.6 (169 reviews)
1.6 (41 reviews)
Reviewer's quote

...-They conveniently left out the total price of their advertising fees while I was getting set up. Thousands and thousands and thousands of dollars for Facebook ads, yeah no thanks. -They are RELENTLESS with their upselling phone calls...

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They were fine in terms of price and help with that, but once the deal was made I can only assume that his point of contact passed his name along to the sales department. Every one of them descended like wolves and upsold him again and again with promises of New York times reviews and marketing...

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Xlibris and Iuniverse Pros and Cons

Pros
  • Ripp off
  • Published book
  • Getting the book published
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
Cons
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money
  • Force contract
  • Poor communicaiton
  • Misleading and fraudulent practice

Xlibris and Iuniverse Most Positive Reviews

Top rated reviews
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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4.8

Abbott Press published my first book, 'The President's Weapon'. There was an issue with the printing that they...

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Xlibris and Iuniverse Most Critical Reviews

Lowest rated reviews
1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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1

Add said they offered free editing, and publishing advice. Instead they immediately tried to get me to self-publish, and...

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Xlibris and Iuniverse Latest Reviews

Recent published reviews
1

Please add me to the Lawsuit and also tell me how I can republish my book also. My emails is Lindbergh06@gmail.com...

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1

I entered a contract agreement with this company. I make the first payment, only few week latter it seems that no work h...

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No votes

Well my review of the situation is how much time I put in to making this work I typed every line that I originally...

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1

iuniverse. is the worst Publishing Company. that you can deal with. it is my strong opinion. from personal experience....

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Xlibris and Iuniverse Products and Services

Most reviewed product and services
  • Xlibris Publishing Service (301 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)
  • Iuniverse Publishing Service (61 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)