Xlibris vs Iuniverse: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xlibris and Iuniverse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Xlibris

1.6

Iuniverse

1.7

Xlibris

Iuniverse

Xlibris and Iuniverse Overview

Total reviews

514

139

Company responses

Issues resolved

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 514 reviews. It is 375 reviews more than Iuniverse received since Aug 7, 2008.

Xlibris and Iuniverse Consumer Ratings

Rank

135 out of 622 in Periodicals & Publishing category

121 out of 622 in Periodicals & Publishing category

Product or Service Quality

106 in category

93 in category

Customer service

91 in category

85 in category

Website

106 in category

111 in category

According to consumer ratings and reviews, Iuniverse ranks 14 points higher in the Periodicals & Publishing category than Xlibris. People gave Xlibris 1.6 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 103 points higher than the worst rated brand in this category. At the same time, Iuniverse was rated 1.8 stars for Product or Service Quality criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Iuniverse has a higher rating than Iuniverse. Regarding Website criterion, consumers gave Xlibris 1.9 stars and it is 50% worse than other in category. Iuniverse however was rated 1.9 stars and it is 53% worse than other in category.

Xlibris and Iuniverse Rating Details

Product or Service Quality

1.6 (168 reviews)

1.8 (45 reviews)

Reviewer's quote

I had them publish a beautiful book of poetry and did an anthology to add great poems to my work. It was published by X-Libris and spent around $13,000 and they say they have not sold enough to equal $25 in Royalties. Others have said they have seen my book online and some have ordered. I may have...

Dr D

I've been wanting to get my novel published for a while now. Iuniverse caught wind of it like a bloodhound and made me an offer. "One fee, 3 installments, get everything you will need." That was a lie.They have been charging me for everything from editing, to marketing, to making me a website. They...

Logan S

Customer service

1.5 (166 reviews)

1.5 (44 reviews)

Reviewer's quote

I was mislead by this company they wanted me to change the characters names due to copy right permission from each individual...I did change the names to hide their identities...then they wanted me to rewrite my book in a third person.I told them on the 3rd day to refund my money payment of...

Russell m

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

PissedConsumer1164660

Website

1.9 (158 reviews)

1.9 (43 reviews)

Reviewer's quote

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

Furthermore I was told (was also in the contract) that there would be transparency and I could go on their website in order to track all sales. This has never happened! I published my book in 2012 and the site has NEVER been up! I like other authors that made the mistake of working with these...

Endya

Xlibris and Iuniverse Pros and Cons

Pros

Ripp off
Published book
Getting the book published

Design of my book
Contact person
Original promises that they eventually failed to fulfill

Cons

Unresponsive to customer needs after they got your money
Unprofessional service
Poor customer service

Force contract
I universe
Poor communicaiton

Xlibris and Iuniverse Most Positive Reviews

Top rated reviews

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

Xlibris and Iuniverse Most Critical Reviews

Lowest rated reviews

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

Xlibris and Iuniverse Latest Reviews

Recent published reviews

I have posted back in September 2019. Not 1 cent in royalties as it shows I haven't sold a book in 5 years.
So maybe I ha...

Read all 514 reviews

1.1

This post is to let everyone who had a bad experience with Iuniverse. That if you call 317-232-6201 or 317-232-6330 for...

Read all 139 reviews

Xlibris and Iuniverse Products and Services

Most reviewed product and services

Xlibris Publishing Service (291 reviews)
Xlibris Customer Care (43 reviews)
Xlibris Book (25 reviews)

Iuniverse Publishing Service (57 reviews)
Iuniverse Customer Care (8 reviews)
Iuniverse Publicity Service (2 reviews)

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