PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iuniverse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iuniverse
Xlibris

Iuniverse and Xlibris Overview

Total reviews 146 542
Company responses 0 0
Issues resolved 0 1

Iuniverse and Xlibris Consumer Ratings

Rank
169 out of 488 in Periodicals & Publishing category
170 out of 488 in Periodicals & Publishing category
Product or Service Quality
121 in category
131 in category
Website
137 in category
130 in category
Customer service
112 in category
100 in category
Price Affordability
165 in category
161 in category

Iuniverse and Xlibris Rating Details

Product or Service Quality
1.7 (50 reviews)
1.6 (186 reviews)
Reviewer's quote

...That one is so irritated with our service he's just terminated his contract and going over to another publisher instead. Who? His face is going red as he tries to suppress his laughter. Xlibris...

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...I had to pay for that service, it sounded like almost sure thing. In all fairness I must say Xlibris did an outstanding job on the jacket of my book. But I don't want anymore to do with them..

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Website
1.8 (46 reviews)
1.9 (175 reviews)
Reviewer's quote

...They have been charging me for everything from editing, to marketing, to making me a website. They charged me for cover art, promising an artist to make me what I needed and get me a site of copyright-free pictures to choose from. I lost my job after my car and my wifes car broke down...

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I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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Customer service
1.5 (46 reviews)
1.5 (186 reviews)
Reviewer's quote

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

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...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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Price Affordability
1.5 (42 reviews)
1.6 (173 reviews)
Reviewer's quote

They were fine in terms of price and help with that, but once the deal was made I can only assume that his point of contact passed his name along to the sales department. Every one of them descended like wolves and upsold him again and again with promises of New York times reviews and marketing...

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So far, I paid over $10,000 for these services! About two weeks ago, I received another call from Tony McMillan, trying to offer me yet another service at a price, of course, which I informed him that I was not going to pay for anything else because I was flat broke! At present, one copy of my book...

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Iuniverse and Xlibris Pros and Cons

Pros
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Force contract
  • Poor communicaiton
  • Misleading and fraudulent practice
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money

Iuniverse and Xlibris Most Positive Reviews

Top rated reviews
5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

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5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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4.8

Abbott Press published my first book, 'The President's Weapon'. There was an issue with the printing that they...

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5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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Iuniverse and Xlibris Most Critical Reviews

Lowest rated reviews
1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

Add said they offered free editing, and publishing advice. Instead they immediately tried to get me to self-publish, and...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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Iuniverse and Xlibris Latest Reviews

Recent published reviews
1

Hi I'm Nick and i did what 2 or 3 books with this publisher back in 07/08. Had no real issue with them but i hired an...

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No votes

I still haven't heard heard from xlibris. J believe in giving the benefit of the doubt. However, when they don't respond...

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1

I entered a contract agreement with this company. I make the first payment, only few week latter it seems that no work h...

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1.5

At first when I went with Xlibris, 2005, they were wonderful and helpful. Then they, I guess, sent their operation over...

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Iuniverse and Xlibris Products and Services

Most reviewed product and services
  • Iuniverse Publishing Service (61 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)
  • Xlibris Publishing Service (302 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)