PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iuniverse and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iuniverse
Xlibris

Iuniverse and Xlibris Overview

Total reviews
141
517
Company responses
0
0
Issues resolved
0
1

Xlibris was first mentioned on PissedConsumer on Dec 17, 2010 and since then this brand received 517 reviews. It is 376 reviews more than Iuniverse received since Aug 7, 2008.

Iuniverse and Xlibris Consumer Ratings

Rank
128 out of 600 in Periodicals & Publishing category
139 out of 600 in Periodicals & Publishing category
Product or Service Quality
99 in category
112 in category
Customer service
93 in category
92 in category
Website
116 in category
111 in category

According to consumer ratings and reviews, Iuniverse ranks 11 points higher in the Periodicals & Publishing category than Xlibris. People gave Iuniverse 1.7 stars for Product or Service Quality criterion in Periodicals & Publishing category and it is 115 points higher than the worst rated brand in this category. At the same time, Xlibris was rated 1.6 stars for Product or Service Quality criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Xlibris has a higher rating than Xlibris. Regarding Website criterion, consumers gave Iuniverse 1.9 stars and it is 54% worse than other in category. Xlibris however was rated 1.9 stars and it is 51% worse than other in category.

Iuniverse and Xlibris Rating Details

Product or Service Quality
1.7 (46 reviews)
1.6 (169 reviews)
Reviewer's quote

...That one is so irritated with our service he's just terminated his contract and going over to another publisher instead. Who? His face is going red as he tries to suppress his laughter. Xlibris...

PissedConsumer1741701

...THEIR CUSTOMER SERVICE IS HORRIFIC..

Brian R
Customer service
1.5 (45 reviews)
1.5 (169 reviews)
Reviewer's quote

...Just like their comments to this complaint not a customer service response a smart allek who has obviously cashed the check already. I have nothing good to say about I Universe but would strongly suggest you go with someone else, anyone else. Read other complaints about this company...

PissedConsumer1164660

...No replies on the matter, just the usual "mail to the customer service or give us a call"...

Angel D
Website
1.9 (44 reviews)
1.9 (159 reviews)
Reviewer's quote

...They have been charging me for everything from editing, to marketing, to making me a website. They charged me for cover art, promising an artist to make me what I needed and get me a site of copyright-free pictures to choose from. I lost my job after my car and my wifes car broke down...

Logan S

...against Xlibris I launched my book with them 2011 and it is not what I wanted the book was not done right and I have asked them to remove my book from all the website but they still have not done so there are huge mistakes on their half and I am not happy at all. They want to charge me for resubmission fee I pay almost $800- $2000 plus marketing fees. I have not made one sale I have a rewrite ...

Ebone

Iuniverse and Xlibris Pros and Cons

Pros
  • Design of my book
  • Contact person
  • Original promises that they eventually failed to fulfill
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Force contract
  • I universe
  • Poor communicaiton
  • Unresponsive to customer needs after they got your money
  • Unprofessional service
  • Poor customer service

Iuniverse and Xlibris Most Positive Reviews

Top rated reviews
5

The companies a *** joke, they purposely talked fast over the numbers and with normal words they talked average speed,...

5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

Iuniverse and Xlibris Most Critical Reviews

Lowest rated reviews
1

I can't even begin to tell you of their shake down process without my blood boiling. I did two books with iUniverse....

1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

Iuniverse and Xlibris Latest Reviews

Recent published reviews

I wrote a short read book titled "The Day God Wore A Hardhat". This book is my baby, it was a labor of love and very...

Read all 141 reviews
1.3

Could not get quick answers to simple questions. was handed off continuously from one person to another.

Read all 517 reviews

Iuniverse and Xlibris Products and Services

Most reviewed product and services
  • Iuniverse Publishing Service (59 reviews)
  • Iuniverse Customer Care (8 reviews)
  • Iuniverse Publicity Service (2 reviews)
  • Xlibris Publishing Service (297 reviews)
  • Xlibris Customer Care (44 reviews)
  • Xlibris Book (25 reviews)