PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Upstep and It Works as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Upstep
It Works

Upstep and It Works Overview

Total reviews
5
2193
Company responses
0
0
Issues resolved
0
9

Upstep and It Works Consumer Ratings

Rank
402 out of 3080 in E-commerce category
223 out of 912 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
190 in category
139 in category
Customer service
209 in category
145 in category
Product or Service Quality
291 in category
159 in category
Advertised vs Delivered
200 in category
124 in category

Upstep and It Works Rating Details

Exchange, Refund and Cancellation Policy
2 (4 reviews)
1.4 (716 reviews)
Reviewer's quote

...Still haven't gotten my refund, and they claim 120 day money back guarantee. Such fake! Don't trust this scam or you'll lose your $189..

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...on the 24th of July I want my money back refund Deanna Maynard us my name,I also want to close my account so no more money is takin out . thank you..

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Customer service
2 (4 reviews)
1.5 (826 reviews)
Reviewer's quote

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them a few days to find my order. Once I received them I put them on the floor put my feet in them. Only to discover they were too narrow for my feet. I don't believe them about them...

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...Customer service said they would expedite my order to receive in 3-5 days. That was two weeks ago and now it will cost me to cancel my auto shipment for next week? I would not recommend this company!..

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Product or Service Quality
2 (4 reviews)
1.7 (771 reviews)
Reviewer's quote

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic pieces glued together. I immediately tried to ship them back, there is no return address on the website or packaging and NO ONE ever answers the phone. finally I get a ship back...

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No costumer service no costumer ssrvice..

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Advertised vs Delivered
2 (4 reviews)
1.7 (682 reviews)
Reviewer's quote

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a real change. The first time I really felt the change was when I started using Upstep's custom orthotics! It wad customised to my feet and for my Basketball needs! It was easy - once...

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A shipping label was made but I literally was never able to check it until today and there saying it was delivered but nobody saw a package arrive so I need to know how I can Get my money back..

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Upstep and It Works Pros and Cons

Pros
  • Great website high quality product very good customer service
  • How easily it was for them to take my money
  • Dont like
  • Havent found one yet
Cons
  • Junk and bad customer service
  • Could not get my name correct
  • Poor customer service
  • Horrible & no customer service
  • Hard to contact

Upstep and It Works Most Positive Reviews

Top rated reviews
5

I am a leading player in a my Basketball team. I have tried many custom orthotics but no custom orthotics have made a...

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5

The body applicators are natural do your research before u make this. Nothing dangerous then all natural product get...

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No votes
5

I've used itworks for about a month now. I've lost 18 inches and 10 lbs. You have to drink TONS of water and wrap at...

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Upstep and It Works Most Critical Reviews

Lowest rated reviews
1

They took almost 5 weeks to come and when they did they are just 3 pieces of cheap over the counter insoles/plastic...

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1

was promised a free order of fat fighters when i ordered a product. so i ordered the wraps (which do not work) back in...

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1

I got the Foot impression did that and sent it back. After 4 weeks I had to contact Upstep about my order. It took them...

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1

I HAVE WAITED ON HOLD FOR HOURS NO ONE EVER ANSWERS THERE *** PHONES. SO FED UP WITH THIS COMPANY, THE PRODUCTS DO NOT W...

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Upstep and It Works Latest Reviews

Recent published reviews
1

The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The...

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No votes

I decided to try their product. It was never disclosed to me that I was put into an auto ship and that they would...

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No votes

I am both mad and upset the I bought Upstep supposed orthotics! These are not custom at all..At best they are...

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1

This product does not work. In fact it made me ill. I canceled in May 2020 and I have the emails to prove it. Yet here I...

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Upstep and It Works Products and Services

Most reviewed product and services
  • Upstep Inserts (3 reviews)
  • It Works Customer Care (163 reviews)
  • It Works Subscription (120 reviews)
  • It Works Shipping Service (98 reviews)