PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Purity Products and It Works as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Purity Products
It Works

Purity Products and It Works Overview

Total reviews
237
868
Company responses
123
0
Issues resolved
1
3

It Works was first mentioned on PissedConsumer on Jun 3, 2013 and since then this brand received 868 reviews. It is 631 reviews more than Purity Products received since Mar 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Purity Products customer support team and It Works customer service.

Purity Products and It Works Consumer Ratings

Rank
41 out of 992 in Health and Beauty category
106 out of 992 in Health and Beauty category
Product or Service Quality
43 in category
65 in category
Customer service
52 in category
59 in category
Staff
59 in category
60 in category

According to consumer ratings and reviews, Purity Products ranks 65 points higher in the Health and Beauty category than It Works. People gave Purity Products 2.3 stars for Product or Service Quality criterion in Health and Beauty category and it is 141 points higher than the worst rated brand in this category. At the same time, It Works was rated 1.7 stars for Product or Service Quality criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Purity Products has a higher rating than It Works. Regarding Staff criterion, consumers gave Purity Products 1.7 stars and it is 68% greater than other in category. It Works however was rated 1.7 stars and it is 67% greater than other in category.

Purity Products and It Works Rating Details

Product or Service Quality
2.3 (43 reviews)
1.7 (409 reviews)
Reviewer's quote

...Customer “service” representative Brittany left me on hold for nearly 50 minutes. Took another 40 minutes talking to Shaheede (good person) and several others. Supervisor Andy seemed insincere in his offer to make amends...

Doug L

This product didn’t work for me..

PissedConsumer1770231
Customer service
1.7 (42 reviews)
1.6 (420 reviews)
Reviewer's quote

They hook you on an auto shipment then make it difficult for you to cancel. I tried to cancel my shipment 2 weeks before it was due to ship. I had to call "customer service" to cancel. I was informed while on the call that my order had already shipped that morning! Of course they could not stop the...

Harry G

...in montana where it is below zero and I have a child I cant just get a refund for other products I need my cash back but can't seem to make this happen all customer service numbers I have called have been disconected I need this money no later than Monday or my family will be freezing in this montana winter please please please please please fix this as I was able to before thank you for your time and this time I have completely taken my card off of the orders so this can not and will not happen...

Vontrell
Staff
1.7 (41 reviews)
1.7 (399 reviews)
Reviewer's quote

WOW! This fraud... they charged me $169.65 for some products after telling me that I did not qualify for the trial that they were offering. I just got of the phone raising *** with Grace to put my money back in my account and to stop stealing from people. When told her to review the phone call and...

Sharon R

Not only do their products work but their staff is income competent. They lie to you about the terms of their auto-ship plan. They tell you that they've corrected things but they don't...

PissedConsumer1553052

Purity Products and It Works Pros and Cons

Pros
  • Person on phone seemed like they were just doing their job
  • Customer service person i spoke with
  • Auto ship convenience
  • How easily it was for them to take my money
  • How nice they are while pushing 10 products on you
  • Concept of the product
Cons
  • Customer service
  • Product did not work
  • No integrity wrongly took my money
  • Poor customer service
  • Take your money but do not fullfill their commitment
  • Dishonesty

Purity Products and It Works Most Positive Reviews

Top rated reviews
5

I've been a customer for five years, and if it were not for their infomercial regarding Hyaluronic Acid, I would never...

5

The body applicators are natural do your research before u make this. Nothing dangerous then all natural product get...

Purity Products and It Works Most Critical Reviews

Lowest rated reviews
1

I returned a product and I am still waiting for a refund and you can never get there to them that no way to greet your...

1

was promised a free order of fat fighters when i ordered a product. so i ordered the wraps (which do not work) back in...

Purity Products and It Works Latest Reviews

Recent published reviews

I have been a customer for several years now and after reading all of the comments/complaints I'm truly astounded!...

Read all 237 reviews

I want to cancel my subscription, I don't want to pay to talk to some one to cancel my subscription..I want to stop...

Read all 868 reviews

Purity Products and It Works Products and Services

Most reviewed product and services
  • Purity Products Customer Care (36 reviews)
  • Purity Products Supplement (14 reviews)
  • Purity Products Supplement Free Trial (7 reviews)
  • It Works Customer Care (122 reviews)
  • It Works Shipping Service (70 reviews)
  • It Works Subscription (70 reviews)