PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about It Cosmetics and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

It Cosmetics
Wen

It Cosmetics and Wen Overview

Total reviews 199 1789
Company responses 0 0
Issues resolved 2 2

It Cosmetics and Wen Consumer Ratings

Rank
210 out of 935 in Cosmetics and Personal Care category
134 out of 935 in Cosmetics and Personal Care category
Customer service
126 in category
65 in category
Exchange, Refund and Cancellation Policy
116 in category
64 in category
Reliability
123 in category
69 in category
Value for money
146 in category
138 in category

It Cosmetics and Wen Rating Details

Customer service
1.6 (114 reviews)
2 (245 reviews)
Reviewer's quote

The customer service has been good - I have gotten an email response as well as someone to chat with. The phone number just hung up on me, though. IT created the label but the package wasn't transferred to UPS for a week, although they blatantly blame UPS for any mistake or delay in an order...

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...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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Exchange, Refund and Cancellation Policy
1.5 (112 reviews)
2 (90 reviews)
Reviewer's quote

Not possible to get in touch with someone, chat with rep, very rude lady, she said she cancelled order, when I asked about cancellation confirmation she just ignored. In 2 days called again, no answer, tried chat and in 10 min they connected me, again, asked to sent me my order cancellation email,...

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Reliability
1.6 (108 reviews)
2 (95 reviews)
Reviewer's quote

Placed on line order on May 30th. Did not receive order until June 25th. Emailed IT twice and never received a reply. Only received automated reply about service because of Covid-19. I order on line regularly and ALWAYS received my orders within a week during Covid, so that is a poor excuse on...

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I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purchased Ithe same in the Honey Peach scent.Either one of these has a significant scent. Hair does not have a scent after using and body has no scent after Treatment Mist.I have...

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Value for money
1.8 (104 reviews)
2 (193 reviews)
Reviewer's quote

...Lost order so I lost my money and could not report it. Brenda Jackson..

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

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It Cosmetics and Wen Pros and Cons

Pros
  • Products
  • Product is fine
  • Decent foundation
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • False advertising of price
  • Unwillingness to solve the problem
  • Price of product
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

It Cosmetics and Wen Most Positive Reviews

Top rated reviews
5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

This is my first review. I am really loving this shade.:)))

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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It Cosmetics and Wen Most Critical Reviews

Lowest rated reviews
1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Beware the infomercial makes you think you are getting lots of makeup items in the first shipment for 39.95. But when...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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It Cosmetics and Wen Latest Reviews

Recent published reviews
1

I have tried multiple web browsers and the website won't let me place an order it keeps redirecting me back to review...

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No votes

Ordered Spring Cherry Blossom Cleaning Conditioner and the Treatment Mist along with the same in Honey Peach. Either...

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1

I have used IT Cosmetics for many years and love the products. However, you have discontinued the eyeliners that twisted...

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1.2

I purchased the 32 oz. Spring Cherry Blossom Cleansing Conditioner and the Treatment Mist of the same scent. I also purc...

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It Cosmetics and Wen Products and Services

Most reviewed product and services
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Bye Bye Foundation (19 reviews)
  • It Cosmetics Subscription (16 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)