PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about It Cosmetics and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

It Cosmetics

It Cosmetics

Not enough votes
Wen

Wen

Not enough votes
It Cosmetics
Wen

It Cosmetics and Wen Overview

Total reviews
162
1782
Company responses
0
0
Issues resolved
1
2

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1620 reviews more than It Cosmetics received since Oct 15, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with It Cosmetics customer support team than with Wen customer service.

It Cosmetics and Wen Consumer Ratings

Rank
147 out of 1215 in Cosmetics and Personal Care category
110 out of 1215 in Cosmetics and Personal Care category
Customer service
105 in category
65 in category
Staff
101 in category
71 in category
Reliability
100 in category
61 in category

According to consumer ratings and reviews, Wen ranks 37 points higher in the Cosmetics and Personal Care category than It Cosmetics. People gave It Cosmetics 1.7 stars for Customer service criterion in Cosmetics and Personal Care category and it is 319 points higher than the worst rated brand in this category. At the same time, Wen was rated 2 stars for Customer service criterion in this category and it is 359 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wen has a higher rating than It Cosmetics. Regarding Reliability criterion, consumers gave It Cosmetics 1.7 stars and it is 76% greater than other in category. Wen however was rated 2 stars and it is 86% greater than other in category.

It Cosmetics and Wen Rating Details

Customer service
1.7 (96 reviews)
2 (242 reviews)
Reviewer's quote

...Been a customer for years. If had an issue , they resolved, replaced with new and never charged. Been customer for over four years...

PissedConsumer1682867

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...

Eldean
Staff
1.8 (94 reviews)
2.1 (216 reviews)
Reviewer's quote

My order failed to arrive. I have been left £40 worse off and with no product. I have made several calls and emailed many times but apart from an apology I am no further forward. IT Cosmetics are investigating and speaking to the delivery company. I have asked a manager to contact me but I am told...

Joanne G

Isn't that called FRAUD?The delivery person left it in wrong location on the ground, I didn' :wtf: t even know it was there. I live in Washington so guess what- IT RAINED. So now I have an order I didn't make, with a destroyed box I cannot return it in.Beyond pissedRoni Rave :wtf: :wtf:

Roni R
Reliability
1.7 (89 reviews)
2 (93 reviews)
Reviewer's quote

I have been an IT lover for many years but always purchased from Ulta or HSN/QVC. Love the products and am never disappointed. Last month I purchased directly from them and one of the items received expires next month! Also the mirror fell off immediately! I threw away all of my order info so...

PissedConsumer1535030

Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

PissedConsumer1688374

It Cosmetics and Wen Pros and Cons

Pros
  • Product is fine
  • Refunded the purchase
  • Products
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • False advertising of price
  • Price of product
  • Lied to customer and told they had to autoship to purchase
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

It Cosmetics and Wen Latest Reviews

Recent published reviews
1

My order failed to arrive. I have been left £40 worse off and with no product. I have made several calls and emailed...

Read all 162 reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

It Cosmetics and Wen Products and Services

Most reviewed product and services
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Bye Bye Foundation (20 reviews)
  • It Cosmetics Customer Care (17 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)