PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about It Cosmetics and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

It Cosmetics
Wen

It Cosmetics and Wen Overview

Total reviews
194
1784
Company responses
0
0
Issues resolved
2
2

It Cosmetics and Wen Consumer Ratings

Rank
201 out of 895 in Cosmetics and Personal Care category
125 out of 895 in Cosmetics and Personal Care category
Customer service
128 in category
69 in category
Exchange, Refund and Cancellation Policy
124 in category
66 in category
Reliability
128 in category
68 in category
Value for money
150 in category
145 in category

It Cosmetics and Wen Rating Details

Customer service
1.6 (112 reviews)
2 (242 reviews)
Reviewer's quote

...How can a company get by with this lack of customer service? I think somebody should look into this company. They have my money - I have no product or response!..

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...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Exchange, Refund and Cancellation Policy
1.5 (110 reviews)
2 (89 reviews)
Reviewer's quote

Not possible to get in touch with someone, chat with rep, very rude lady, she said she cancelled order, when I asked about cancellation confirmation she just ignored. In 2 days called again, no answer, tried chat and in 10 min they connected me, again, asked to sent me my order cancellation email,...

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Reliability
1.6 (107 reviews)
2 (93 reviews)
Reviewer's quote

Placed on line order on May 30th. Did not receive order until June 25th. Emailed IT twice and never received a reply. Only received automated reply about service because of Covid-19. I order on line regularly and ALWAYS received my orders within a week during Covid, so that is a poor excuse on...

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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

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Value for money
1.8 (104 reviews)
2 (191 reviews)
Reviewer's quote

...Lost order so I lost my money and could not report it. Brenda Jackson..

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I never signed up to be a member i only wanted to try it first I somehow became a memeber and ive cancelled many times and they keep robbing me of money and thos has been going on for a year now and ive only got two packages twice in a whole year and And they have took hudurds of dollers from my...

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It Cosmetics and Wen Pros and Cons

Pros
  • Products
  • Product is fine
  • Brush for the eye concealer
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • False advertising of price
  • Unwillingness to solve the problem
  • Price of product
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

It Cosmetics and Wen Most Positive Reviews

Top rated reviews
5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

This is my first review. I am really loving this shade.:)))

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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It Cosmetics and Wen Most Critical Reviews

Lowest rated reviews
1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Beware the infomercial makes you think you are getting lots of makeup items in the first shipment for 39.95. But when...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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It Cosmetics and Wen Latest Reviews

Recent published reviews
No votes

I have purchased a lot of products from iIT Cosmetics and have bee very pleased with the quality of the products. I purc...

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No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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1

Placed on line order on May 30th. Did not receive order until June 25th. Emailed IT twice and never received a reply. On...

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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It Cosmetics and Wen Products and Services

Most reviewed product and services
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Customer Care (20 reviews)
  • It Cosmetics Bye Bye Foundation (19 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)