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It Cosmetics

Cosmetics and Toiletries
  • 1 ISSUES RESOLVED
  • 89 TOTAL REVIEWS
  • $6.7K CLAIMED LOSSES
  • $224 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Brush for the eye concealer 1
  • Delivery was prompt 1
  • Lipstick 1
  • Product is fine 1
  • Refunded the purchase 1

Customers don't like

  • False advertising of price5
  • Credit card scam3
  • Lied to customer and told they had to autoship to purchase3
  • Return policy2
  • Unwillingness to solve the problem2
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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1761 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Staff
Reliability
Website
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss12
  • Lost my hair11
  • Deceptive marketing practice8
  • Losing my hair when i shampooed4
  • Unhelpful customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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marjorie

I don't understand why would it cosmetic do this to their customers we are the people that will keep the company open.My first payment was $34.99.

It cosmetics just charged me $60.00 for something that i do not have and why would they send my anything when I just received my first package and never even wore the F#$%$^ make-up yet do not know if the *** looks good on me or not.Im pissed because it's a rip-off.