PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and It Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
It Cosmetics

Mac Cosmetics and It Cosmetics Overview

Total reviews 238 201
Company responses 0 0
Issues resolved 3 2

Mac Cosmetics and It Cosmetics Consumer Ratings

Rank
120 out of 947 in Cosmetics and Personal Care category
218 out of 947 in Cosmetics and Personal Care category
Customer service
158 in category
147 in category
Product or Service Quality
81 in category
139 in category
Website
89 in category
184 in category
Price Affordability
107 in category
201 in category

Mac Cosmetics and It Cosmetics Rating Details

Customer service
1.5 (104 reviews)
1.6 (115 reviews)
Reviewer's quote

Agents are refusing to fix the problem and they hang up in your face, I have been never treated so poorly this is the worst customer service experience ever..

Read full review

The customer service has been good - I have gotten an email response as well as someone to chat with. The phone number just hung up on me, though. IT created the label but the package wasn't transferred to UPS for a week, although they blatantly blame UPS for any mistake or delay in an order...

Read full review
Product or Service Quality
2.5 (89 reviews)
2 (104 reviews)
Reviewer's quote

...I tried to reach MAC for either a refund or to have them re-send the products. After trying in vain to reach them, I escalated a claim with PAYPAL. I did EVERYTHING I was asked to do-- down to paying (more money) to send the product back to MAC...

Read full review

...If it wasn't for the fact that I like the product I would never order from IT again..

Read full review
Website
2.7 (85 reviews)
2 (103 reviews)
Reviewer's quote

Placed 2 orders when they had 25% off on their website. Received tracking numbers and confirmation emails when orders were shipped. Checked the numbers and MAC had the packages sent back! I called and they said there was an error with the discounts and so they cancelled my orders...

Read full review

...They do have disclaimer on their website about delays due to Covid-19, but I never expected it to take 4 weeks..

Read full review
Price Affordability
2.6 (80 reviews)
1.8 (102 reviews)
Reviewer's quote

...Foundation works great, great price for the awesome foundation. Does not oxidize also!..

Read full review

...After awhile it was 4 and then 3 for a long time, but were charging me the same price. It wasn't worth the money I was paying monthly..

Read full review

Mac Cosmetics and It Cosmetics Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
  • Products
  • Product is fine
  • Decent foundation
Cons
  • Horrible customer service
  • Rude staff and appalling customer service
  • Disregard of customer service
  • False advertising of price
  • Unwillingness to solve the problem
  • Price of product

Mac Cosmetics and It Cosmetics Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

Read full review
5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

Read full review
5

This is not a review but a statement to your company. I was a loyal customer to your brand however due to your decision...

Read full review
5

This is my first review. I am really loving this shade.:)))

Read full review

Mac Cosmetics and It Cosmetics Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

Read full review
1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

Read full review
1

I was at the Mac counter in the mall in Short pump Richmond Va in Nordstrom to buy some cosmetics .I asked about...

Read full review
1

Beware the infomercial makes you think you are getting lots of makeup items in the first shipment for 39.95. But when...

Read full review

Mac Cosmetics and It Cosmetics Latest Reviews

Recent published reviews
No votes

I didnt get my product and I try to call to costumers service and no answer .

Read full review
1.9

I have ordered 4 times from your company and had to return 3 of the packages which included paying for the return...

Read full review
1

New people working and placing orders incorrectly and refusing to give any refunds or take any responsibility for the...

Read full review
No votes

I have been using (and highly recommending the SUPERHERO NO-TUG gel liner for several years and have been VERY...

Read full review

Mac Cosmetics and It Cosmetics Products and Services

Most reviewed product and services
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (20 reviews)
  • Mac Cosmetics Sales Representative (11 reviews)
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Bye Bye Foundation (19 reviews)
  • It Cosmetics Subscription (16 reviews)