PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mac Cosmetics and It Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mac Cosmetics
It Cosmetics

Mac Cosmetics and It Cosmetics Overview

Total reviews
216
164
Company responses
0
0
Issues resolved
3
1

Mac Cosmetics was first mentioned on PissedConsumer on May 25, 2011 and since then this brand received 216 reviews. It is 52 reviews more than It Cosmetics received since Oct 15, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Mac Cosmetics customer support team and It Cosmetics customer service.

Mac Cosmetics and It Cosmetics Consumer Ratings

Rank
111 out of 1159 in Cosmetics and Personal Care category
169 out of 1159 in Cosmetics and Personal Care category
Customer service
133 in category
107 in category
Staff
132 in category
105 in category
Product or Service Quality
61 in category
92 in category

According to consumer ratings and reviews, Mac Cosmetics ranks 58 points higher in the Cosmetics and Personal Care category than It Cosmetics. People gave Mac Cosmetics 1.4 stars for Customer service criterion in Cosmetics and Personal Care category and it is 299 points higher than the worst rated brand in this category. At the same time, It Cosmetics was rated 1.7 stars for Customer service criterion in this category and it is 325 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that It Cosmetics has a higher rating than Mac Cosmetics. Regarding Product or Service Quality criterion, consumers gave Mac Cosmetics 2.6 stars and it is 86% greater than other in category. It Cosmetics however was rated 2.2 stars and it is 79% greater than other in category.

Mac Cosmetics and It Cosmetics Rating Details

Customer service
1.4 (96 reviews)
1.7 (97 reviews)
Reviewer's quote

The worst customer service ever! No one is responsible for anything. Processing time of online order is 5-7 (even though promised 1-2 days) business days plus shipping time. After a week of waiting, my order was still processing, so I called customer service and everyone said "there is nothing we...

Natalya S

...I called the customer service number on the order paper. After giving my name, first and last name, spelling it as well..

ilene c
Staff
1.5 (93 reviews)
1.8 (95 reviews)
Reviewer's quote

...Myself and my Husband were the only two customers in the ENTIRE store, while three staff members continued to chat amongst themselves without even acknowledging our presence. my Husband was the one who ended up helping me and sifting through the drawers to find the right shade...

Erica Y

I purchased the under eye concealer. The tube split. When I called the company they would NOT replace.

Vaughan
Product or Service Quality
2.6 (83 reviews)
2.2 (86 reviews)
Reviewer's quote

If you need MAC products, buy it through third party like Nordstrom, Macy's etc. Never buy things directly through MAC. The worst customer service ever! No one is responsible for anything...

Percy

Always buy from QVC, best products for your money. The best customer service ..

PissedConsumer1655384

Mac Cosmetics and It Cosmetics Pros and Cons

Pros
  • Its products
  • Products
  • Products as it suits my complexion
  • Product is fine
  • Refunded the purchase
  • Products
Cons
  • Horrible customer service
  • Disregard of customer service
  • Rude staff and appalling customer service
  • False advertising of price
  • Price of product
  • Lied to customer and told they had to autoship to purchase

Mac Cosmetics and It Cosmetics Most Positive Reviews

Top rated reviews
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

Mac Cosmetics and It Cosmetics Most Critical Reviews

Lowest rated reviews
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

Mac Cosmetics and It Cosmetics Latest Reviews

Recent published reviews

I have a very bad experience. I had purchased a product from MAC KOP and made a payment. Upon payment the salesman in...

Read all 216 reviews
1

I placed the order over a week ago, they told me the order failed and were not shipping my product. I called my bank...

Read all 164 reviews

Mac Cosmetics and It Cosmetics Products and Services

Most reviewed product and services
  • Mac Cosmetics Customer Care (34 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Bye Bye Foundation (20 reviews)
  • It Cosmetics Customer Care (17 reviews)