PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about It Cosmetics and Mac Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

It Cosmetics
Mac Cosmetics

It Cosmetics and Mac Cosmetics Overview

Total reviews
189
227
Company responses
0
0
Issues resolved
2
4

It Cosmetics and Mac Cosmetics Consumer Ratings

Rank
188 out of 901 in Cosmetics and Personal Care category
110 out of 901 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
121 in category
51 in category
Customer service
123 in category
136 in category
Reliability
124 in category
59 in category
Value for money
143 in category
66 in category

It Cosmetics and Mac Cosmetics Rating Details

Exchange, Refund and Cancellation Policy
1.5 (109 reviews)
2.3 (58 reviews)
Reviewer's quote

Not possible to get in touch with someone, chat with rep, very rude lady, she said she cancelled order, when I asked about cancellation confirmation she just ignored. In 2 days called again, no answer, tried chat and in 10 min they connected me, again, asked to sent me my order cancellation email,...

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...staff complaint Dear Sir / Madam, I am writing to you to raise an issue about: Shops The issue that I have experienced was: Went into store to make exchange with products that I bought online. Associate behind the counter gave me inaccurate information on the process and then refused to give me my products back stating that she had already requested to...

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Customer service
1.6 (109 reviews)
1.5 (98 reviews)
Reviewer's quote

No response from customer service. Held the phone for over two hours and still no response..

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...MAC should obtain customer service advice and training from other high-end cosmetic brands as obviously they are lacking in customer care despite their revenue deriving from such customers..

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Reliability
1.6 (104 reviews)
2.1 (58 reviews)
Reviewer's quote

Cancel all orders after holding for two hours to speak to customer service. Will change to Jerome Alexander products. Lost order so I lost my money and could not report it.Brenda Jackson

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I walked in on a Wednesday afternoon, Amber was working alone and helping another lady, no problem, She greeted me, let the other women look at the color She applied. Excused herself and came to help me. She is polite, knowledgeable helpful, not pushy and lovely.Good at helping us both a good...

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Value for money
1.8 (103 reviews)
2.7 (74 reviews)
Reviewer's quote

...I stated yes, I would because your company was quick to take my money. She stated I will receive another email confirming my order. Here it is Monday (May 11) no conformed email...

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They won't send my card, they won't refund my money, their "customer service phone number" doesn't work so I cannot speak to anyone in a supervisory position, they won't allow me to pay for a tracking number to be attached, NOTHING! I have wasted over half of the time of my PRO membership THAT I...

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It Cosmetics and Mac Cosmetics Pros and Cons

Pros
  • Products
  • Product is fine
  • Brush for the eye concealer
  • Its products
  • Products as it suits my complexion
  • Products
Cons
  • False advertising of price
  • Unwillingness to solve the problem
  • Price of product
  • Horrible customer service
  • Rude staff and appalling customer service
  • Disregard of customer service

It Cosmetics and Mac Cosmetics Most Positive Reviews

Top rated reviews
5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

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5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

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5

This is my first review. I am really loving this shade.:)))

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5

This is not a review but a statement to your company. I was a loyal customer to your brand however due to your decision...

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It Cosmetics and Mac Cosmetics Most Critical Reviews

Lowest rated reviews
1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

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1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

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1

Beware the infomercial makes you think you are getting lots of makeup items in the first shipment for 39.95. But when...

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1

I got my make up done at a mac store located at 202 west 125st. Two days later after getting my service develop a...

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It Cosmetics and Mac Cosmetics Latest Reviews

Recent published reviews
1

No response from customer service. Held the phone for over two hours and still no response

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No votes

I ordered 2 nc45 powder press foundations about a month ago and not only were they late getting to me but 1 of them is...

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1.1

Cancel all orders after holding for two hours to speak to customer service. Will change to Jerome Alexander products. Lo...

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No votes

I placed an order 5/5. As of 5/18 item still had not shipped, so I wanted to cancel. I have at this point been on hold...

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It Cosmetics and Mac Cosmetics Products and Services

Most reviewed product and services
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Customer Care (20 reviews)
  • It Cosmetics Bye Bye Foundation (19 reviews)
  • Mac Cosmetics Customer Care (35 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (19 reviews)