PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about It Cosmetics and Mac Cosmetics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

It Cosmetics
Mac Cosmetics

It Cosmetics and Mac Cosmetics Overview

Total reviews 200 238
Company responses 0 0
Issues resolved 2 3

It Cosmetics and Mac Cosmetics Consumer Ratings

Rank
210 out of 936 in Cosmetics and Personal Care category
116 out of 936 in Cosmetics and Personal Care category
Customer service
125 in category
135 in category
Exchange, Refund and Cancellation Policy
115 in category
52 in category
Reliability
123 in category
66 in category
Value for money
146 in category
70 in category

It Cosmetics and Mac Cosmetics Rating Details

Customer service
1.6 (114 reviews)
1.5 (104 reviews)
Reviewer's quote

The customer service has been good - I have gotten an email response as well as someone to chat with. The phone number just hung up on me, though. IT created the label but the package wasn't transferred to UPS for a week, although they blatantly blame UPS for any mistake or delay in an order...

Read full review

Agents are refusing to fix the problem and they hang up in your face, I have been never treated so poorly this is the worst customer service experience ever..

Read full review
Exchange, Refund and Cancellation Policy
1.5 (112 reviews)
2.2 (64 reviews)
Reviewer's quote

Not possible to get in touch with someone, chat with rep, very rude lady, she said she cancelled order, when I asked about cancellation confirmation she just ignored. In 2 days called again, no answer, tried chat and in 10 min they connected me, again, asked to sent me my order cancellation email,...

Read full review

...shipment half of the items were missing and now the managers are telling me that they are not worried about me as a customer nor do they want to help me or refund my money. They are ignoring my concerns and hanging up in my face. Their products are expired and they put them on sale and then deny any...

Read full review
Reliability
1.6 (108 reviews)
2 (63 reviews)
Reviewer's quote

Placed on line order on May 30th. Did not receive order until June 25th. Emailed IT twice and never received a reply. Only received automated reply about service because of Covid-19. I order on line regularly and ALWAYS received my orders within a week during Covid, so that is a poor excuse on...

Read full review

New people working and placing orders incorrectly and refusing to give any refunds or take any responsibility for the items that they promised to me. There has to be someone on top of these rude managers because they have no right to disrespect any customer no matter what and they have not honored...

Read full review
Value for money
1.8 (104 reviews)
2.6 (78 reviews)
Reviewer's quote

...Lost order so I lost my money and could not report it. Brenda Jackson..

Read full review

...They were quick to pull my money, but now I end up spending more just trying to get this resolved. I'm utterly disgusted!!..

Read full review

It Cosmetics and Mac Cosmetics Pros and Cons

Pros
  • Products
  • Product is fine
  • Decent foundation
  • Its products
  • Products
  • Products as it suits my complexion
Cons
  • False advertising of price
  • Unwillingness to solve the problem
  • Price of product
  • Horrible customer service
  • Rude staff and appalling customer service
  • Disregard of customer service

It Cosmetics and Mac Cosmetics Most Positive Reviews

Top rated reviews
5

Got foundation....it was empty....they replaced it....same with the concealer.......i canceled auto ship right...

Read full review
5

I completely agree that the rep/makeup artist at the columbus ga store is horrible. Everyone is helpful but her, shes...

Read full review
5

This is my first review. I am really loving this shade.:)))

Read full review
5

This is not a review but a statement to your company. I was a loyal customer to your brand however due to your decision...

Read full review

It Cosmetics and Mac Cosmetics Most Critical Reviews

Lowest rated reviews
1

I ordered an IT Cosmetics kit which was sold as a full size 90 day kit @ $49.95 billed immediately with free shipping....

Read full review
1

I entered Mac's store in Stratford Westfield around 10 mins past 8pm. The store was busy and there were a lot of makeup...

Read full review
1

Beware the infomercial makes you think you are getting lots of makeup items in the first shipment for 39.95. But when...

Read full review
1

I was at the Mac counter in the mall in Short pump Richmond Va in Nordstrom to buy some cosmetics .I asked about...

Read full review

It Cosmetics and Mac Cosmetics Latest Reviews

Recent published reviews
No votes

I have been using (and highly recommending the SUPERHERO NO-TUG gel liner for several years and have been VERY...

Read full review
No votes

I didnt get my product and I try to call to costumers service and no answer .

Read full review
1

I have tried multiple web browsers and the website won't let me place an order it keeps redirecting me back to review...

Read full review
1

New people working and placing orders incorrectly and refusing to give any refunds or take any responsibility for the...

Read full review

It Cosmetics and Mac Cosmetics Products and Services

Most reviewed product and services
  • It Cosmetics Makeup Free Trial (23 reviews)
  • It Cosmetics Bye Bye Foundation (19 reviews)
  • It Cosmetics Subscription (16 reviews)
  • Mac Cosmetics Foundation (26 reviews)
  • Mac Cosmetics Lipstick (20 reviews)
  • Mac Cosmetics Sales Representative (11 reviews)