PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Washington Tax Services and IRS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Washington Tax Services
IRS

Washington Tax Services and IRS Overview

Total reviews
24
694
Company responses
0
0
Issues resolved
1
4

Washington Tax Services and IRS Consumer Ratings

Rank
13 out of 218 in Taxes category
77 out of 1104 in Governmental Organizations and Politics category
Website
13 in category
65 in category
Customer service
14 in category
45 in category
Price Affordability
26 in category
45 in category
Product or Service Quality
40 in category
41 in category

Washington Tax Services and IRS Rating Details

Website
2.4 (7 reviews)
1.6 (259 reviews)
Reviewer's quote

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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Put on hold 25 minutes, then tried their website and it keeps coming up technical problems..

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Customer service
2.1 (7 reviews)
1.2 (291 reviews)
Reviewer's quote

...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

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Price Affordability
1.2 (5 reviews)
1.3 (142 reviews)
Reviewer's quote

...se that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks to file them when I called about the w2s because I hadn't heard nothing what so ever from them jay Freebourne gave a whole lot of *** about how they where ...

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I'm need to know when will I get my tax return and stemulus check I sent my 1095 I fax it in.

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Product or Service Quality
1 (4 reviews)
1.1 (225 reviews)
Reviewer's quote

...I will definately not use their services or waste any money. I actually called the IRS and they were much more accomodating than I had expected. Try and work out your issue with them first..

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...Their phone service is terrible. I had to go to google and figure out how to get a representative on the phone. Most places if you press 0 it will take you to a agent...

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Washington Tax Services and IRS Pros and Cons

Pros
  • Did the job and were responsive
  • Did the job
  • Got the initial info i needed
  • Website
  • Hangs the phone on people when people are saying facts
Cons
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money
  • Customer service
  • Unprofessionals
  • Incompetence

Washington Tax Services and IRS Most Positive Reviews

Top rated reviews
5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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5

The irs/ government period ur a *** scam . Take people's money ect . If u tha government don't like this statement who...

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Washington Tax Services and IRS Most Critical Reviews

Lowest rated reviews
1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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1

I filed my taxes almost two months ago and have not got a response yet

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Washington Tax Services and IRS Latest Reviews

Recent published reviews
1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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No votes

I filed my tax return from March 2020 and I don't receive my money yet

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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No votes

checkin on my taxes after i sent / faxed in the information that was needed to verify residencey of my dependents .....

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Washington Tax Services and IRS Products and Services

Most reviewed product and services
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)
  • Irs Customer Care (219 reviews)
  • Irs Tax Return (112 reviews)
  • Irs Tax Refund (94 reviews)