PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IRS and Washington Tax Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IRS
Washington Tax Services

IRS and Washington Tax Services Overview

Total reviews 700 24
Company responses 0 0
Issues resolved 4 1

IRS and Washington Tax Services Consumer Ratings

Rank
78 out of 1114 in Governmental Organizations and Politics category
14 out of 221 in Taxes category
Customer service
49 in category
14 in category
Website
68 in category
13 in category
Product or Service Quality
43 in category
40 in category
Price Affordability
48 in category
27 in category

IRS and Washington Tax Services Rating Details

Customer service
1.2 (295 reviews)
2.1 (7 reviews)
Reviewer's quote

For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

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...Freeborne did very little to help after I paid him in full for his service. His communication with me was minimal. He lead me on for several months then I received an email one day stating I had to set up a payment plan immediately before the IRS placed a lien on my property...

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Website
1.6 (263 reviews)
2.4 (7 reviews)
Reviewer's quote

Put on hold 25 minutes, then tried their website and it keeps coming up technical problems..

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Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their errors .When I asked for a refund because the work had to be done all over again they refused to give me a refund and refused to fix the errors .I then recieved an email saying...

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Product or Service Quality
1.2 (229 reviews)
1 (4 reviews)
Reviewer's quote

...Their phone service is terrible. I had to go to google and figure out how to get a representative on the phone. Most places if you press 0 it will take you to a agent...

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Will I thought my unfiled taxes was. Bad my experience with jay Freebourne was even worse that guy is something else I had them file my tax returns 2 different times all within 2 months of each other each time was 2 w -2s the 2nd time around the price went up and not only that they took a 3 weeks...

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Price Affordability
1.3 (146 reviews)
1.2 (5 reviews)
Reviewer's quote

I have FASFA due. I am in my Grad degree. I moved in a rush and in a pinch and my tax records are in my storage unit with over a 12 hour round trip drive. Can't get to those. Tried over the phone and on the irs.gov webstie. I am now suspended from school until I can get LINE 7 for Christs sake for...

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You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your research, and keep your money that you would have given this company to help pay on your tax debt.

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IRS and Washington Tax Services Pros and Cons

Pros
  • Got the initial info i needed
  • Website
  • Hangs the phone on people when people are saying facts
  • Did the job and were responsive
  • Did the job
Cons
  • Customer service
  • Unprofessionals
  • Incompetence
  • Take your money and do not deliver proper service
  • Way overpriced for the services that offer
  • Run out the clock and then keep your money

IRS and Washington Tax Services Most Positive Reviews

Top rated reviews
5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

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5

I gave a description of my tax problems and the process was explained to me and I was advised to do it on my own. The...

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5

The irs/ government period ur a *** scam . Take people's money ect . If u tha government don't like this statement who...

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4.6

In fact, I've found WATAX to be quite responsive, informative and helpful. The company as a whole and Mr. Freeborne in...

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IRS and Washington Tax Services Most Critical Reviews

Lowest rated reviews
1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

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1

MR JAY FREEBORNE IS FULL OF IT. SAME OLD PITCH ABOUT THEY HAVE BEEN IN BUSINESS FOR 25 YESRS YADA YADA YADA THIS ***...

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1

I filed my taxes almost two months ago and have not got a response yet

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1

So glad I found this page with all of your reviews! I read each one. I understand that some customers may not be...

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IRS and Washington Tax Services Latest Reviews

Recent published reviews
1

I have FASFA due. I am in my Grad degree. I moved in a rush and in a pinch and my tax records are in my storage unit...

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1.6

Also on reviewing the returns they had partially done it but not properly or completely . They then refused to fix their...

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1

Tried to see why our irs refund still has not arrived (ele submitted 3/20/20) and after holding told systems down and...

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1

You have been warned. Do not make the mistake of using this company. Do your research, do your research, do your...

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IRS and Washington Tax Services Products and Services

Most reviewed product and services
  • Irs Customer Care (219 reviews)
  • Irs Tax Return (112 reviews)
  • Irs Tax Refund (95 reviews)
  • Washington Tax Services Customer Care (3 reviews)
  • Washington Tax Services Tax Return (2 reviews)
  • Washington Tax Services Tax Resolution (2 reviews)