PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TaxSlayer and IRS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TaxSlayer
IRS

TaxSlayer and IRS Overview

Total reviews 37 701
Company responses 0 0
Issues resolved 0 4

TaxSlayer and IRS Consumer Ratings

Rank
11 out of 221 in Taxes category
78 out of 1114 in Governmental Organizations and Politics category
Product or Service Quality
9 in category
44 in category
Customer service
10 in category
49 in category
Price Affordability
10 in category
48 in category
Website
10 in category
68 in category

TaxSlayer and IRS Rating Details

Product or Service Quality
2.4 (14 reviews)
1.2 (229 reviews)
Reviewer's quote

Pay for service and tax return was rejected and unable to finish because I don't know something about an IP PIN that I never received..

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For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

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Customer service
2.5 (11 reviews)
1.2 (295 reviews)
Reviewer's quote

...So I called their customer service line which is not toll free. I was told by customer service "You didn't receive a high enough refund amount to qualify. " Ok so I cannot get a loan for 500...

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...But come on if you decide to be in the customer service field is because you are going to be customer service to customers that need help . Dont like it ? Then this is not for you . Something needs to be done...

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Price Affordability
2.5 (11 reviews)
1.3 (146 reviews)
Reviewer's quote

I filed with taxslayer and they agreed to draft payment out of return. Because of covid they decided to draft my account anyway. They sent me an email telling me they were gonna draft on the 19th. They tried on the 13th. Then twice more. Causing two overdraft charges. And the question onmf how you...

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I have FASFA due. I am in my Grad degree. I moved in a rush and in a pinch and my tax records are in my storage unit with over a 12 hour round trip drive. Can't get to those. Tried over the phone and on the irs.gov webstie. I am now suspended from school until I can get LINE 7 for Christs sake for...

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Website
2.8 (10 reviews)
1.6 (263 reviews)
Reviewer's quote

I filed through taxslayer and agreed to have the payment taken out of my return. Then they sent a letter saying they would draft my account on May 19th without return. Then they tried on the 19th. Taxslayer sucks and I will go back to turbo and stay

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Put on hold 25 minutes, then tried their website and it keeps coming up technical problems..

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TaxSlayer and IRS Pros and Cons

Pros
  • Pwrsistance
  • Got the initial info i needed
  • Website
  • Hangs the phone on people when people are saying facts
Cons
  • Are affiliated with green dot
  • Refund now loan is a lie
  • Gall to try turning this into survey for you
  • Customer service
  • Unprofessionals
  • Incompetence

TaxSlayer and IRS Most Positive Reviews

Top rated reviews
5

i need to talk to somebody bout why when i enter my phone to sent my e file number to it in a text i cant do it to...

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5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

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4.9

Yes it was resolved I had the wrong amount when checking my refund my mistake

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5

The irs/ government period ur a *** scam . Take people's money ect . If u tha government don't like this statement who...

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TaxSlayer and IRS Most Critical Reviews

Lowest rated reviews
1

I file my tax return through the app! my information is now missing even though I got the confirmation that it was...

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1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

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1

I didnt call or text you are filled any return with you if there is one on file please contact me
Thank you Billie Collin...

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1

I filed my taxes almost two months ago and have not got a response yet

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TaxSlayer and IRS Latest Reviews

Recent published reviews
No votes

I need my aig number and i cant get into my acct please help me i live in Cincinnati ohio

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No votes

I didn't recieve my eip card

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No votes

I do my taxes every year and i really dnt knw hw to get in so i could reset my username and passed

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1

I have FASFA due. I am in my Grad degree. I moved in a rush and in a pinch and my tax records are in my storage unit...

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TaxSlayer and IRS Products and Services

Most reviewed product and services
  • Taxslayer Tax Return (9 reviews)
  • Irs Customer Care (219 reviews)
  • Irs Tax Return (112 reviews)
  • Irs Tax Refund (95 reviews)