PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IRS and Taxback as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IRS
Taxback

IRS and Taxback Overview

Total reviews
652
28
Company responses
0
0
Issues resolved
4
0

IRS was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 652 reviews. It is 624 reviews more than Taxback received since Jun 11, 2008.

IRS and Taxback Consumer Ratings

Rank
64 out of 1022 in Governmental Organizations and Politics category
33 out of 262 in Taxes category
Customer service
45 in category
26 in category
Website
58 in category
13 in category
Staff
41 in category
21 in category

IRS and Taxback Rating Details

Customer service
1.1 (272 reviews)
1.3 (11 reviews)
Reviewer's quote

For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

PissedConsumer1767952

I´m completely shocked from the Customer Service of Tax Back. I sent to the agent who was dealing with my case, several emails letting him know what I really needed from them. He completely ignored my emails and kept sending me canned responses without any sense which made me absolutely upset! I...

Jaymes
Website
1.6 (243 reviews)
2.2 (9 reviews)
Reviewer's quote

...Each agent doesn't know whats going on and to top it off on the website they have my return marked as completed in June although they never completed and "supposedly" is still awaiting to process it. Smh..

PissedConsumer1619846

Week later when you check their website they claim that they inform you and your documents are missing. And finally when they are trying to send my money i gave them my USD account and they tried to send it with Turkish Lira. And now they claim that they did not get the money and want me to check...

Kellee
Staff
1.2 (236 reviews)
1.7 (10 reviews)
Reviewer's quote

...As I read the comments it seems the whole staff is corrupt and the IRS should be ashamed of themselves for letting this go on. Yes there probably are rude people that they encounter daily but please don't bring it out on me. But honestly I think they all are just rude and mean for no reason...

PissedConsumer1017732

This staff in this company are totally incompetent. There is no communication between any of them and you are just passed from one to the next. Also be prepared for hidden charges, and whatever they first tell you you are going to be receiving, expect about half of it...

PissedConsumer694163

IRS and Taxback Pros and Cons

Pros
  • Website
  • Hangs the phone on people when people are saying facts
  • Teach you how to take peoples money
No votes
Cons
  • Customer service
  • Unprofessionals
  • Unorganized
No votes

IRS and Taxback Most Positive Reviews

Top rated reviews
5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

4.1

the item was smaller then anticipated

IRS and Taxback Most Critical Reviews

Lowest rated reviews
1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

1

Such a shocking company wouldn't recommend them to anyone! you get passed around from rep to rep who don't seem to know...

IRS and Taxback Latest Reviews

Recent published reviews
1

Called the IRS because I got a notice in the mail that appeared to be indicating that they received my mailings last...

Read all 652 reviews
1

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me...

Read all 28 reviews

IRS and Taxback Products and Services

Most reviewed product and services
  • Irs Customer Care (217 reviews)
  • Irs Tax Return (109 reviews)
  • Irs Tax Refund (90 reviews)
  • Taxback Tax Refund (18 reviews)
  • Taxback Tax Return (2 reviews)
  • Taxback Customer Care (1 review)