PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jackson Hewitt and IRS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jackson Hewitt
IRS

Jackson Hewitt and IRS Overview

Total reviews
888
688
Company responses
0
0
Issues resolved
5
4

Jackson Hewitt and IRS Consumer Ratings

Rank
33 out of 215 in Taxes category
77 out of 1080 in Governmental Organizations and Politics category
Customer service
21 in category
47 in category
Price Affordability
21 in category
47 in category
Website
29 in category
67 in category
Product or Service Quality
20 in category
44 in category

Jackson Hewitt and IRS Rating Details

Customer service
1.6 (283 reviews)
1.2 (290 reviews)
Reviewer's quote

I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

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Price Affordability
1.4 (257 reviews)
1.3 (141 reviews)
Reviewer's quote

Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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I can't file my taxes without my code for them

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Website
1.5 (256 reviews)
1.6 (258 reviews)
Reviewer's quote

They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Put on hold 25 minutes, then tried their website and it keeps coming up technical problems..

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Product or Service Quality
1.5 (228 reviews)
1.1 (224 reviews)
Reviewer's quote

I am no good at this government-required chore so it has been wonderful to qualify for the service. Due to THE VIRUS, in addition to the entire country losing its collective minds, it has become nearly impossible to find help (AARP is not covering my area of Southern California for 2019 taxes). You...

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...Their phone service is terrible. I had to go to google and figure out how to get a representative on the phone. Most places if you press 0 it will take you to a agent...

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Jackson Hewitt and IRS Pros and Cons

Pros
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
  • Got the initial info i needed
  • Website
  • Hangs the phone on people when people are saying facts
Cons
  • Customer service
  • False advertisement
  • Lack of communication
  • Customer service
  • Unprofessionals
  • Incompetence

Jackson Hewitt and IRS Most Positive Reviews

Top rated reviews
5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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5

The irs/ government period ur a *** scam . Take people's money ect . If u tha government don't like this statement who...

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Jackson Hewitt and IRS Most Critical Reviews

Lowest rated reviews
1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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1

I filed my taxes almost two months ago and have not got a response yet

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Jackson Hewitt and IRS Latest Reviews

Recent published reviews
1.4

Might I suggest a less crude web address if your company is legitimate and willing to help people with tax preparation?...

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2.4

I can't file my taxes without my code for them

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1

On March 30th, 2020, I dropped off my tax forms and business details to be filed by a Jackson Hewitt representative agen...

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1

Back in 2008 i got contacted from a Javier Estrada Mendoza contact number 5587894888 a well known attorney who claimed w...

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Jackson Hewitt and IRS Products and Services

Most reviewed product and services
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (45 reviews)
  • Irs Customer Care (219 reviews)
  • Irs Tax Return (111 reviews)
  • Irs Tax Refund (94 reviews)