PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IRS and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IRS
Jackson Hewitt

IRS and Jackson Hewitt Overview

Total reviews 702 883
Company responses 0 0
Issues resolved 4 5

IRS and Jackson Hewitt Consumer Ratings

Rank
78 out of 1116 in Governmental Organizations and Politics category
35 out of 222 in Taxes category
Customer service
46 in category
No votes
Website
64 in category
No votes
Product or Service Quality
42 in category
No votes
Price Affordability
46 in category
No votes

IRS and Jackson Hewitt Rating Details

Customer service
1.2 (296 reviews)
No votes
Reviewer's quote

...THEYRE HOT GARBAGE!! Just like your customer service..

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I tried to change my address on my Jackson and Hewitt account, call customer service, chat line and call office location. No response to either of these support centers. What a disgrace..

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Website
1.6 (264 reviews)
No votes
Reviewer's quote

Put on hold 25 minutes, then tried their website and it keeps coming up technical problems..

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They have dead links on the website and every time I try to call their Bank it's closed even though I checked the business hours and nobody knows any answers..

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Product or Service Quality
1.2 (230 reviews)
No votes
Reviewer's quote

For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

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I am no good at this government-required chore so it has been wonderful to qualify for the service. Due to THE VIRUS, in addition to the entire country losing its collective minds, it has become nearly impossible to find help (AARP is not covering my area of Southern California for 2019 taxes). You...

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Price Affordability
1.3 (147 reviews)
No votes
Reviewer's quote

I have FASFA due. I am in my Grad degree. I moved in a rush and in a pinch and my tax records are in my storage unit with over a 12 hour round trip drive. Can't get to those. Tried over the phone and on the irs.gov webstie. I am now suspended from school until I can get LINE 7 for Christs sake for...

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Did so much research prior to choosing Jackson Hewitt, & every single thing I read on their website, every single phone call I made to get quote on price (explaining EXACTLY what deductions etc I was anticipating), I was repeatedly quoted/in person & on website, $48. 00 TOTAL. WHY IN GOD'S...

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IRS and Jackson Hewitt Pros and Cons

Pros
  • Got the initial info i needed
  • Website
  • Hangs the phone on people when people are saying facts
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Unprofessionals
  • Incompetence
  • Customer service
  • Lack of communication
  • False advertisement

IRS and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

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5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

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5

The irs/ government period ur a *** scam . Take people's money ect . If u tha government don't like this statement who...

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5

First of all know one can claim an dependent without an social security number OK.Second of all you where sitting right...

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IRS and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

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1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

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1

I filed my taxes almost two months ago and have not got a response yet

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1

It's December 2014. Here are my experiences with this mess of a company. Four issues: 1. I fell for a scam by J.H. i...

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IRS and Jackson Hewitt Latest Reviews

Recent published reviews
1

Youre a joke!
Ive been on the line for 3 hours just to get my information corrected only to have some rude woman hang up...

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No votes

Did not answer the phone

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No votes

I didn't recieve my eip card

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1.4

The company did call to let me know that they were not refunding me any of the money that i paid to have my taxes done...

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IRS and Jackson Hewitt Products and Services

Most reviewed product and services
  • Irs Tax Return (112 reviews)
  • Irs Tax Refund (95 reviews)
  • Irs Online Payment Processing Service (3 reviews)
  • Jackson Hewitt Tax Preparation (273 reviews)
  • Jackson Hewitt Tax Refund (84 reviews)
  • Jackson Hewitt Tax Return (47 reviews)