PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IRS and Jackson Hewitt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IRS
Jackson Hewitt

IRS and Jackson Hewitt Overview

Total reviews
652
753
Company responses
0
0
Issues resolved
4
4

Jackson Hewitt was first mentioned on PissedConsumer on Mar 1, 2008 and since then this brand received 753 reviews. It is 101 reviews more than IRS received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with IRS customer support team and Jackson Hewitt customer service.

IRS and Jackson Hewitt Consumer Ratings

Rank
64 out of 1022 in Governmental Organizations and Politics category
28 out of 262 in Taxes category
Customer service
45 in category
20 in category
Website
58 in category
27 in category
Staff
41 in category
18 in category

IRS and Jackson Hewitt Rating Details

Customer service
1.1 (272 reviews)
1.6 (243 reviews)
Reviewer's quote

For more than 30 years, I have held jobs that entailed a great deal of customer service. Unless I WANTED to get fired, I would absolute never have such an unpleasant NEVER have I dealt with such a lazy attitude as this woman's. If I could report her directly to someone, I would but the IRS website...

PissedConsumer1767952

Customer service was a joke both women in the office are rude, in need of personal hygiene and could use new clothes. Both of them were wearing pants that were all tore up on the bottom from being walked on. One of them was wearing a filthy jean jacket that looks like it has never been washed, way...

PissedConsumer1458134
Website
1.6 (243 reviews)
1.5 (222 reviews)
Reviewer's quote

...Each agent doesn't know whats going on and to top it off on the website they have my return marked as completed in June although they never completed and "supposedly" is still awaiting to process it. Smh..

PissedConsumer1619846

I am still waiting for funds to be put on my serve card that keeps being locked on the serve website. Also, should the representative that filed for me been able to see that I owed back child support? She never informed me of this and some or all of my funds are being used to offset this. Just...

Sarah P
Staff
1.2 (236 reviews)
1.8 (237 reviews)
Reviewer's quote

...As I read the comments it seems the whole staff is corrupt and the IRS should be ashamed of themselves for letting this go on. Yes there probably are rude people that they encounter daily but please don't bring it out on me. But honestly I think they all are just rude and mean for no reason...

PissedConsumer1017732

Well they don't, the staff is not qualified all they care about is the money they are getting. Got audited by the IRS and they wouldn't help me correct their mistake, instead they made it worse and now got audited by the IRS again and have to pay for filling error. TERRIBLE DO NOT GO THERE, THEY...

PATRICIA A

IRS and Jackson Hewitt Pros and Cons

Pros
  • Website
  • Hangs the phone on people when people are saying facts
  • Teach you how to take peoples money
  • I have been using it for years
  • Refund advance
  • Person who did my taxes was good
Cons
  • Customer service
  • Unprofessionals
  • Unorganized
  • Customer service
  • False advertisement
  • Disorganized

IRS and Jackson Hewitt Most Positive Reviews

Top rated reviews
5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

5

I went and did my taxes in the Hartford Walmart and the woman was very nice and even gave me a $50 Walmart E-Gift card f...

IRS and Jackson Hewitt Most Critical Reviews

Lowest rated reviews
1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

1

Just received a letter from State of Ohio that I Owe $2800 because of a mistake made on my 2011 taxes. "We just...

IRS and Jackson Hewitt Latest Reviews

Recent published reviews
1

Called the IRS because I got a notice in the mail that appeared to be indicating that they received my mailings last...

Read all 652 reviews
5

Wanted to know about my survey

Read all 753 reviews

IRS and Jackson Hewitt Products and Services

Most reviewed product and services
  • Irs Customer Care (217 reviews)
  • Irs Tax Return (109 reviews)
  • Irs Tax Refund (90 reviews)
  • Jackson Hewitt Tax Preparation (262 reviews)
  • Jackson Hewitt Tax Refund (83 reviews)
  • Jackson Hewitt Tax Return (24 reviews)