PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Iron Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Iron Mountain

Uncle Bobs and Iron Mountain Overview

Total reviews
106
82
Company responses
0
0
Issues resolved
0
3

Uncle Bobs was first mentioned on PissedConsumer on Jun 3, 2010 and since then this brand received 106 reviews. It is 24 reviews more than Iron Mountain received since Mar 23, 2011.

Uncle Bobs and Iron Mountain Consumer Ratings

Rank
77 out of 1687 in Transportation and Logistics category
12 out of 426 in IT Services and Solutions category
Customer service
81 in category
35 in category
Product or Service Quality
57 in category
11 in category
Website
78 in category
11 in category

Uncle Bobs and Iron Mountain Rating Details

Customer service
1.7 (34 reviews)
1 (37 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356

...Poor service, orders not put through, deliveries not made, no confirming emails sent when they told me they would and it seemed as though the customer service representative was an idiot and didn't know what he was doing..

PissedConsumer1694443
Product or Service Quality
2.2 (26 reviews)
1.2 (31 reviews)
Reviewer's quote

...For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two other people call in my behalf...

PissedConsumer866044

We acquired a company that used Iron Mountain. There were 185 boxes. In order for us to close the account and get the boxes, they charged us $2800!I asked the woman why it costs so much and she said it's because they have to scan each box and move them out. The process of scanning and moving 185...

Bella
Website
2.3 (26 reviews)
1.2 (24 reviews)
Reviewer's quote

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

PissedConsumer1063603

They are a scam, plain and simple.

Eve C

Uncle Bobs and Iron Mountain Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Hr department
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Lack of action
  • Way i was treated

Uncle Bobs and Iron Mountain Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

Uncle Bobs and Iron Mountain Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

Uncle Bobs and Iron Mountain Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews
1

This has happened many times while we used them and is one of the reasons we are gone. Poor service, orders not put...

Read all 82 reviews

Uncle Bobs and Iron Mountain Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Iron Mountain Customer Care (25 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Iron Mountain Storage Unit (4 reviews)