PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Iron Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Iron Mountain

Uncle Bobs and Iron Mountain Overview

Total reviews
106
90
Company responses
0
0
Issues resolved
0
3

Uncle Bobs and Iron Mountain Consumer Ratings

Rank
84 out of 1051 in Transportation and Logistics category
24 out of 195 in IT Services and Solutions category
Customer service
84 in category
15 in category
Website
82 in category
20 in category
Product or Service Quality
59 in category
14 in category
Exchange, Refund and Cancellation Policy
48 in category
47 in category

Uncle Bobs and Iron Mountain Rating Details

Customer service
1.7 (34 reviews)
1.1 (42 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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...Their customer service is terrible and I hope no one does business with them ever again..

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Website
2.3 (26 reviews)
1.2 (28 reviews)
Reviewer's quote

I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

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John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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Product or Service Quality
2.2 (26 reviews)
1.2 (36 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1 (27 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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It is now late in December 2019; I have been trying to get our records from them since May. They have the audacity to say there isn't enough in our purchase order to cover the costs; sent another purchase order. They argue that our account is "Under Investigation". Their staff never answer the...

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Uncle Bobs and Iron Mountain Pros and Cons

Pros
  • Previous owner
  • Hailey
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Lack of action
  • Way i was treated

Uncle Bobs and Iron Mountain Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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No votes

Uncle Bobs and Iron Mountain Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

Data Breach of medical records

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Uncle Bobs and Iron Mountain Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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Uncle Bobs and Iron Mountain Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)