PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Uncle Bobs

Iron Mountain and Uncle Bobs Overview

Total reviews 90 106
Company responses 0 0
Issues resolved 3 0

Iron Mountain and Uncle Bobs Consumer Ratings

Rank
25 out of 201 in IT Services and Solutions category
86 out of 1061 in Transportation and Logistics category
Customer service
16 in category
84 in category
Product or Service Quality
15 in category
60 in category
Reliability
10 in category
58 in category
Price Affordability
20 in category
119 in category

Iron Mountain and Uncle Bobs Rating Details

Customer service
1.1 (42 reviews)
1.7 (34 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

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However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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Product or Service Quality
1.2 (36 reviews)
2.2 (26 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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Reliability
1.1 (33 reviews)
1.8 (16 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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I was told that they wouldn't auction off belongings if paid by Friday yet they auctioned it off on Thursday what a setup. Made my compliant and these are the words they stand on "you didn't pay" then he says they don't get paid for auction however had issues with this man since moving my...

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Price Affordability
1.3 (32 reviews)
1.9 (18 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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Iron Mountain and Uncle Bobs Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Previous owner
  • Hailey
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

Iron Mountain and Uncle Bobs Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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No votes
5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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Iron Mountain and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

Data Breach of medical records

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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Iron Mountain and Uncle Bobs Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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Iron Mountain and Uncle Bobs Products and Services

Most reviewed product and services
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)