PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Uhaul

Iron Mountain and Uhaul Overview

Total reviews 90 977
Company responses 0 0
Issues resolved 3 11

Iron Mountain and Uhaul Consumer Ratings

Rank
25 out of 201 in IT Services and Solutions category
148 out of 1060 in Transportation and Logistics category
Customer service
16 in category
135 in category
Product or Service Quality
15 in category
111 in category
Reliability
10 in category
95 in category
Price Affordability
20 in category
130 in category

Iron Mountain and Uhaul Rating Details

Customer service
1.1 (42 reviews)
1.3 (368 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

Read full review

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

Read full review
Product or Service Quality
1.2 (36 reviews)
1.4 (300 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

Read full review

...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

Read full review
Reliability
1.1 (33 reviews)
1.3 (314 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

Read full review

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Read full review
Price Affordability
1.3 (32 reviews)
1.7 (292 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

Read full review

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

Read full review

Iron Mountain and Uhaul Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Customer service
  • Service
  • Constant mistakes

Iron Mountain and Uhaul Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

Read full review
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Read full review
No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

Read full review

Iron Mountain and Uhaul Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

Read full review
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Read full review
1

Data Breach of medical records

Read full review
1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

Read full review

Iron Mountain and Uhaul Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

Read full review
1

Please call me on my number 705-816-6696.

Read full review
No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

Read full review
No votes

On my day off. I started getting text messages from U-Haul about a rental. I called them to tell them that I had not...

Read full review

Iron Mountain and Uhaul Products and Services

Most reviewed product and services
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)