PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Uhaul

Iron Mountain and Uhaul Overview

Total reviews 90 986
Company responses 0 0
Issues resolved 3 11

Iron Mountain and Uhaul Consumer Ratings

Rank
28 out of 208 in IT Services and Solutions category
151 out of 1087 in Transportation and Logistics category
Customer service
19 in category
139 in category
Product or Service Quality
16 in category
112 in category
Reliability
11 in category
98 in category
Price Affordability
21 in category
132 in category

Iron Mountain and Uhaul Rating Details

Customer service
1.1 (42 reviews)
1.3 (376 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

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...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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Product or Service Quality
1.2 (36 reviews)
1.4 (305 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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...Uhaul show lack of organization and lack of interest to preserve the good service..

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Reliability
1.1 (33 reviews)
1.3 (320 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Price Affordability
1.3 (32 reviews)
1.7 (297 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Iron Mountain and Uhaul Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Customer service
  • Service
  • Constant mistakes

Iron Mountain and Uhaul Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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No votes
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Iron Mountain and Uhaul Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Data Breach of medical records

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Iron Mountain and Uhaul Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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1

We made a reservation that took almost 30 mins to do. Order number 8369**** We drove over an hour one way to pick up...

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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1

I went this morning to the U haul place on Dorchester Rd in North Charleston ,SC (across the Harley Davidson dealer) and...

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Iron Mountain and Uhaul Products and Services

Most reviewed product and services
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)