PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Public Storage

Iron Mountain and Public Storage Overview

Total reviews 90 997
Company responses 0 0
Issues resolved 3 4

Iron Mountain and Public Storage Consumer Ratings

Rank
25 out of 201 in IT Services and Solutions category
73 out of 599 in Moving and Storage category
Customer service
16 in category
65 in category
Product or Service Quality
15 in category
56 in category
Reliability
10 in category
51 in category
Price Affordability
20 in category
80 in category

Iron Mountain and Public Storage Rating Details

Customer service
1.1 (42 reviews)
1.5 (394 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Product or Service Quality
1.2 (36 reviews)
1.7 (346 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Reliability
1.1 (33 reviews)
1.4 (286 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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I have to 10×10 units. Going rate for those are $117.00. I'm being charged $269.0 and $286.00. For two months I have been trying to talk to someone about lowering my rent, instead I got a notice that my rent is going up, again, for the second time this year.I lost my job, I'm a senior citizen and...

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Price Affordability
1.3 (32 reviews)
1.6 (317 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Iron Mountain and Public Storage Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Customer service
  • Fees
  • Rate increases

Iron Mountain and Public Storage Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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No votes
5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Iron Mountain and Public Storage Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Data Breach of medical records

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Iron Mountain and Public Storage Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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1

I was skeptical about moving into the storage space and when I did make the decision to get into the storage unit I was...

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

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Iron Mountain and Public Storage Products and Services

Most reviewed product and services
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)
  • Public Storage Storage Unit (474 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)