PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Wen

Ipsy and Wen Overview

Total reviews
638
1784
Company responses
0
0
Issues resolved
8
2

Ipsy and Wen Consumer Ratings

Rank
154 out of 895 in Cosmetics and Personal Care category
125 out of 895 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
136 in category
65 in category
Customer service
138 in category
69 in category
Price Affordability
109 in category
175 in category
Reliability
118 in category
68 in category

Ipsy and Wen Rating Details

Exchange, Refund and Cancellation Policy
1.4 (195 reviews)
2 (89 reviews)
Reviewer's quote

...I can't even get a hold of anyone from either company to give me a refund BEFORE I even receive it. Because now what. I send it back get charged 10 bucks and then they will still probably charge me...

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... is bad about this company is even after I cancelled they sent me another set, charged my card, I called and they instructed me to return the shipment and the refund will be processed, unfair that MY funds are held but ok, two months later again, they sent another shipment and by now I am pretty mad, when I called they did say they noticed that I cancelled but the rep didn't complete the request,...

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Customer service
1.5 (195 reviews)
2 (242 reviews)
Reviewer's quote

Cannot reach anyone in customer service...

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...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Price Affordability
2.5 (192 reviews)
2 (212 reviews)
Reviewer's quote

...So I get charged a full month before I'm supposed to be charged the subscription price. This is just too much. Ipsy is such a shady, scammy company...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Reliability
1.7 (182 reviews)
2 (93 reviews)
Reviewer's quote

This company does not cancel your subscription when they say they do and keep charging you.

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Customer service was very helpful and courteous...Never had a complaint with the service I've received.Excellent customer service!!

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Ipsy and Wen Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Good products
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Ipsy and Wen Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

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5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Ipsy and Wen Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Ipsy and Wen Latest Reviews

Recent published reviews
3

I'm extremely upset and passed any patience with them and PayPal throughout covid19. I canceled my subscription, and...

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No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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No votes

Oal oI just cannot afford Ida Mceachern 337 Claremont Ave. Floor 1. Jersey City NJ 07305 Phone 910740 5080

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No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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Ipsy and Wen Products and Services

Most reviewed product and services
  • Ipsy Subscription (131 reviews)
  • Ipsy Customer Care (67 reviews)
  • Ipsy Shipping Service (52 reviews)
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)