PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Ulta

Ipsy and Ulta Overview

Total reviews
561
847
Company responses
0
0
Issues resolved
8
6

Ipsy and Ulta Consumer Ratings

Rank
152 out of 898 in Cosmetics and Personal Care category
169 out of 898 in Cosmetics and Personal Care category
Price Affordability
107 in category
113 in category
Customer service
131 in category
144 in category
Exchange, Refund and Cancellation Policy
130 in category
64 in category
Product or Service Quality
98 in category
132 in category

Ipsy and Ulta Rating Details

Price Affordability
2.5 (172 reviews)
2.3 (258 reviews)
Reviewer's quote

...So I get charged a full month before I'm supposed to be charged the subscription price. This is just too much. Ipsy is such a shady, scammy company...

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...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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Customer service
1.5 (172 reviews)
1.4 (313 reviews)
Reviewer's quote

... then told me i wouldn't receive a bag for may! Wheres my free month???? Why was i charged for a bag I'm not recieving??? Iv cancelled now because of terrible customer service! Would like someone to finally respond to my many emails!!! Kathyw1977@hotmail. com....

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...I only ordered 1 item and was so excited to get a much needed piece of makeup, give me brow! I got home only to open an empt box! I called customer service and was on hold for 45 minutes before my call was answered only to be told they couldnt help me that I needed to call the store...

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Exchange, Refund and Cancellation Policy
1.4 (170 reviews)
2 (165 reviews)
Reviewer's quote

...THAT IS NOT HAPPENING Please cancel my subscription and refund my MONEY, please. IMMEDIATELY..

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At this time, we are unable to replace or refund the package. I sincerely apologize for the difficulties you've had and I appreciate you reaching out to us. If you would like to report this item to the USPS inspection service, you can report suspected tampering of the mail on the website at the...

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Product or Service Quality
2.2 (162 reviews)
1.9 (221 reviews)
Reviewer's quote

...Customer service is basically nonexistent. Emails have been ignored. Please fix this!!!..

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...so I called customer service but till free number has recording that they close at this time, I'll try back in the morning..

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Ipsy and Ulta Pros and Cons

Pros
  • Product and variety ok
  • Good products
  • Good product but hard to reach
  • Points program
  • In-store shopping
  • Products
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Customer service
  • Ordering online
  • Rude customer service

Ipsy and Ulta Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

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5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

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5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Ipsy and Ulta Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

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1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Ipsy and Ulta Latest Reviews

Recent published reviews
2.8

Hi Ive received my May bag as well as an email saying I can pick my June products. Every time I go online or the app it...

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No votes

I opened a credit card for the specific reason of using the 20% off on my first order as I am in need of several...

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1

Ended membership before receiving products. They have taken money out of my bank account. "I have asked where's my...

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No votes

I waited 40 minutes urging to be sure to keep the connection therefore. The email they had for me was wrong. I asked...

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Ipsy and Ulta Products and Services

Most reviewed product and services
  • Ipsy Subscription (125 reviews)
  • Ipsy Customer Care (62 reviews)
  • Ipsy Shipping Service (48 reviews)
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)