PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Sephora

Ipsy and Sephora Overview

Total reviews
338
163
Company responses
0
0
Issues resolved
4
0

Ipsy was first mentioned on PissedConsumer on Apr 16, 2015 and since then this brand received 338 reviews. It is 175 reviews more than Sephora received since Mar 18, 2011.

Ipsy and Sephora Consumer Ratings

Rank
128 out of 1160 in Cosmetics and Personal Care category
120 out of 1160 in Cosmetics and Personal Care category
Customer service
123 in category
136 in category
Exchange, Refund and Cancellation Policy
115 in category
53 in category
Value for money
88 in category
80 in category

According to consumer ratings and reviews, Sephora ranks 8 points higher in the Cosmetics and Personal Care category than Ipsy. People gave Ipsy 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 311 points higher than the worst rated brand in this category. At the same time, Sephora was rated 1.4 stars for Customer service criterion in this category and it is 298 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Sephora has a higher rating than Ipsy. Regarding Value for money criterion, consumers gave Ipsy 2.3 stars and it is 80% greater than other in category. Sephora however was rated 2.3 stars and it is 82% greater than other in category.

Ipsy and Sephora Rating Details

Customer service
1.5 (104 reviews)
1.4 (85 reviews)
Reviewer's quote

...No customer service number to speak to anyone ..

ginamarie

...I've never experienced worst customer service in my life. Unfortunately I had to replace all of my makeup and brushes which I'm doing today. I needed help ffinding a foundation and the rest I had written a list for the associate...

Arica P
Exchange, Refund and Cancellation Policy
1.4 (101 reviews)
2.2 (64 reviews)
Reviewer's quote

Want to unsubscribe and refund products are broke an no longer an ipsy. Very dissatisfied..

PissedConsumer1759215

...For refund he said that he couldnt I said thats imposssible I havent used my friend was even a witness and he said sorry clearly it had leaked out Im a very loyal Sephora customer but he was very rude in front of tons of people Im humiliated..

PissedConsumer1739529
Value for money
2.3 (98 reviews)
2.3 (64 reviews)
Reviewer's quote

they took my money and shipped me nothing. they don't respond to their emails. they are thieves running a scam!!!!..

melissa r

...I asked myself do I want to spend money for this *** customer care. Someone can use brush anytime they want and I can not? Because am I Asian? My first language is not English that's why? I believe it happened not only me. Sephora running a business wrong way they have to reset their mind...

Olive R

Ipsy and Sephora Pros and Cons

Pros
  • Product and variety ok
  • Arrives regularly
  • Love all the bags - affordable products
  • Variety of products
  • I cant think of one thing
  • Range of products
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Poor customer service
  • False advertising
  • Service

Ipsy and Sephora Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

Ipsy and Sephora Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

Ipsy and Sephora Latest Reviews

Recent published reviews

I was charged on my card and never ordered ipsy or received it

Read all 338 reviews
1

I've already left a review online and I do intend to contact the manager. I've never experienced worst customer service...

Read all 163 reviews

Ipsy and Sephora Products and Services

Most reviewed product and services
  • Ipsy Subscription (65 reviews)
  • Ipsy Customer Care (29 reviews)
  • Ipsy Account (27 reviews)
  • Sephora Customer Care (32 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Manager (8 reviews)