PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Sephora

Ipsy and Sephora Overview

Total reviews 936 177
Company responses 0 0
Issues resolved 8 0

Ipsy and Sephora Consumer Ratings

Rank
166 out of 948 in Cosmetics and Personal Care category
157 out of 948 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
150 in category
71 in category
Value for money
92 in category
108 in category
Customer service
169 in category
164 in category
Reliability
119 in category
103 in category

Ipsy and Sephora Rating Details

Exchange, Refund and Cancellation Policy
1.4 (283 reviews)
2.1 (72 reviews)
Reviewer's quote

My name is Ashley Martinez I never received my September or October bag and was charged I would like that refund into my account please cuz I never received it and it can show you guys that it got returned to Sender on the mail so please contact me back at Macie. martinez30@***. com..

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...Already requested for a refund but haven't been refunded yet..

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Value for money
2.4 (274 reviews)
2.2 (70 reviews)
Reviewer's quote

...I havent even gotten my money back or received my Ipsy bag, since I was charged for it. Theres no number to call and talk to someone about it. Im very upset about it and want answers..

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...Its now 6/17 and I still never got my card credited my money back. It took three weeks for a returns agent to even pick it up from the post office. Its been marked as delivered back to the warehouse for over another week and still no refund! Never buy from them again...

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Customer service
1.4 (271 reviews)
1.4 (92 reviews)
Reviewer's quote

...you are making yourself unavailable by phone for customer service, and i have written to you several times with no response. my only recourse seems to be to simply call my bank and stop payment. this seems like a scam to me...

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Reliability
1.7 (268 reviews)
1.8 (67 reviews)
Reviewer's quote

I not able to make contact with an agent. The AI website is ineffective. One of the worst customer experiences I have encountered

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I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told I am not allowed into their store without a mask. The staff was accommodating but that does not make up for the fact that Sephora's "store policy" is in violation of federal and...

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Ipsy and Sephora Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Good products
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Poor customer service
  • Service
  • False advertising

Ipsy and Sephora Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

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4.9

I love my Sephora in Minot! They're great!!

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Ipsy and Sephora Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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Ipsy and Sephora Latest Reviews

Recent published reviews
No votes

I'm trying to update my card # and it's still saying you're still having trouble it's a new card and there is no reason...

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No votes

Image
Response (11/30/2020 05:18 PM)
Hi Sharon,
Thank you for contacting Sephora and allowing me the opportunity to assist...

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No votes

I started my subscription with Ipsy early in the year and I havent received not one bag this whole entire year I live...

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1

Purchased an E-Gift Card worth $200 last November 11, 2020 - Order #CNDUB9XGCR. There was an error but my bank account...

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Ipsy and Sephora Products and Services

Most reviewed product and services
  • Ipsy Subscription (165 reviews)
  • Ipsy Shipping Service (71 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Sephora Manager (8 reviews)