PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Luminess Air as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy

Ipsy

2.0
Luminess Air

Luminess Air

Has verified representatives
1.4
Ipsy
Luminess Air

Ipsy and Luminess Air Overview

Total reviews
348
914
Company responses
0
0
Issues resolved
4
3

Luminess Air was first mentioned on PissedConsumer on Aug 26, 2008 and since then this brand received 914 reviews. It is 566 reviews more than Ipsy received since Apr 16, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ipsy customer support team than with Luminess Air customer service.

Ipsy and Luminess Air Consumer Ratings

Rank
131 out of 1161 in Cosmetics and Personal Care category
236 out of 1161 in Cosmetics and Personal Care category
Customer service
121 in category
154 in category
Price Affordability
104 in category
208 in category
Exchange, Refund and Cancellation Policy
118 in category
151 in category

According to consumer ratings and reviews, Ipsy ranks 105 points higher in the Cosmetics and Personal Care category than Luminess Air. People gave Ipsy 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 311 points higher than the worst rated brand in this category. At the same time, Luminess Air was rated 1.3 stars for Customer service criterion in this category and it is 278 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Ipsy has a higher rating than Luminess Air. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ipsy 1.4 stars and it is 73% greater than other in category. Luminess Air however was rated 1.2 stars and it is 65% greater than other in category.

Ipsy and Luminess Air Rating Details

Customer service
1.5 (107 reviews)
1.3 (409 reviews)
Reviewer's quote

...No customer service number to speak to anyone ..

ginamarie

...Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product...

Elizabeth R
Price Affordability
2.4 (105 reviews)
1.4 (395 reviews)
Reviewer's quote

...You have gone up on price and products are not worth it..

Barbie

I too fell for the cheap price. They only added a footnote to the order receipt, which I did not notice until there was a charge on my credit card, that the low price was for a trial period only, more charges to come for the equipment and, they enrolled me in the monthly makeup club. When I called...

PissedConsumer1647212
Exchange, Refund and Cancellation Policy
1.4 (105 reviews)
1.2 (407 reviews)
Reviewer's quote

Want to unsubscribe and refund products are broke an no longer an ipsy. Very dissatisfied..

PissedConsumer1759215

...Also they are asking me to return a free gift which was a shaver that has been used in order to receive refund on this system, I have two others ordered this year. I have spoken to three very obstinate reps this past week..

Alysha

Ipsy and Luminess Air Pros and Cons

Pros
  • Product and variety ok
  • Arrives regularly
  • Love all the bags - affordable products
  • Product
  • Misleading commercials about what you pay
  • Misleading commercials
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Customer service
  • Trickery
  • Time wasted getting charges reversed

Ipsy and Luminess Air Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

5

This really amazes me to see what people have to say about the company, clearly you guys dont't know how to read the fin...

Ipsy and Luminess Air Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

1

Junk product and lots of hidden costs. This is a total scam!! Do not order this ***!!

Ipsy and Luminess Air Latest Reviews

Recent published reviews
2.3

All emails are sent back with a variety of links wanting you to try to figure it out for yourself which you have...

Read all 348 reviews

Will someone be kind to call me at 647-285-6020 as I had spent an hour trying to explain what had happened only to have...

Read all 914 reviews

Ipsy and Luminess Air Products and Services

Most reviewed product and services
  • Ipsy Subscription (65 reviews)
  • Ipsy Customer Care (31 reviews)
  • Ipsy Account (28 reviews)
  • Luminess Air Customer Care (132 reviews)
  • Luminess Air Makeup (106 reviews)
  • Luminess Air Airbrush Makeup (101 reviews)