PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Lip Monthly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Lip Monthly

Ipsy and Lip Monthly Overview

Total reviews
638
105
Company responses
0
4
Issues resolved
8
0

Ipsy and Lip Monthly Consumer Ratings

Rank
154 out of 895 in Cosmetics and Personal Care category
237 out of 895 in Cosmetics and Personal Care category
Customer service
138 in category
No votes
Exchange, Refund and Cancellation Policy
136 in category
No votes
Price Affordability
109 in category
No votes
Reliability
118 in category
No votes

Ipsy and Lip Monthly Rating Details

Customer service
1.5 (195 reviews)
No votes
Reviewer's quote

Cannot reach anyone in customer service...

Read full review

...I HAVE SENT, I HAVE EMAILED THEM QUITE A FEW TIMES, FRAUDULENT! THEY KEEP SENDING THEIR AUTOMATED MESSAGES TO JOIN, TOTALLY DISGUSTED WITH THEM, WORST CUSTOMER SERVICE! I ORDERED IN MARCH AN WE ARE NOW IN...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (195 reviews)
No votes
Reviewer's quote

...I can't even get a hold of anyone from either company to give me a refund BEFORE I even receive it. Because now what. I send it back get charged 10 bucks and then they will still probably charge me...

Read full review

I would like a refund of my money that was charged after canceling and confirmation that this will not happen again! I have the information regarding my canceling, and If I don't get a response in a day or 2 max. I'm going to file a complaint with Visa and BBB! I see reviews about this same issue...

Read full review
Price Affordability
2.5 (192 reviews)
No votes
Reviewer's quote

...So I get charged a full month before I'm supposed to be charged the subscription price. This is just too much. Ipsy is such a shady, scammy company...

Read full review

I see what boxycharm can do at such a low price point and i was looking for something similar with lip color. Lip Monthly is not it. I also see the way the respond to their upset customers making excuses and blaming the customer it gives a poor impression of the company as *** The customer is not...

Read full review
Reliability
1.7 (182 reviews)
No votes
Reviewer's quote

This company does not cancel your subscription when they say they do and keep charging you.

Read full review

They are still charging my credit card after I cancelled and theres no option to speak with anyone or remove my credit card so this is not safe do not buy from them

Read full review

Ipsy and Lip Monthly Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Good products
  • Cheap
  • Idea of the service
  • Lip subscription
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • No one from customer service ever responded
  • Being ripped off
  • No response no way to get ahold of customer service

Ipsy and Lip Monthly Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

Read full review
5

This is my 4th month and I am amazed. I've been subscribed to some awful subscription boxes before but Lip Monthly has...

Read full review
5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

Read full review
5

This was my first venture out into the subscription world! So thankful to get quality items and ready to try new things....

Read full review

Ipsy and Lip Monthly Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

Read full review
1

I signed up for a Beauty Box Subscription from Lip Monthly. They claim that a $12.95 monthly membership will provide...

Read full review
1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

Read full review
1

Never recieived december bag paid year advance tracking does not work no bag still!

Read full review

Ipsy and Lip Monthly Latest Reviews

Recent published reviews
3

I'm extremely upset and passed any patience with them and PayPal throughout covid19. I canceled my subscription, and...

Read full review
1

I got an email from them that my box was on its way. I never heard of them and don't know how they got my $ info and...

Read full review
No votes

Oal oI just cannot afford Ida Mceachern 337 Claremont Ave. Floor 1. Jersey City NJ 07305 Phone 910740 5080

Read full review
1

They are still charging my credit card after I cancelled and theres no option to speak with anyone or remove my credit...

Read full review

Ipsy and Lip Monthly Products and Services

Most reviewed product and services
  • Ipsy Subscription (131 reviews)
  • Ipsy Customer Care (67 reviews)
  • Ipsy Shipping Service (52 reviews)
  • Lip Monthly Subscription (60 reviews)
  • Lip Monthly Shipping Service (13 reviews)
  • Lip Monthly Customer Care (6 reviews)