PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Lip Monthly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Lip Monthly

Ipsy and Lip Monthly Overview

Total reviews 935 108
Company responses 0 4
Issues resolved 8 0

Ipsy and Lip Monthly Consumer Ratings

Rank
166 out of 948 in Cosmetics and Personal Care category
261 out of 948 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
150 in category
167 in category
Value for money
92 in category
160 in category
Customer service
169 in category
185 in category
Price Affordability
111 in category
151 in category

Ipsy and Lip Monthly Rating Details

Exchange, Refund and Cancellation Policy
1.4 (283 reviews)
1.3 (70 reviews)
Reviewer's quote

My name is Ashley Martinez I never received my September or October bag and was charged I would like that refund into my account please cuz I never received it and it can show you guys that it got returned to Sender on the mail so please contact me back at Macie. martinez30@***. com..

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I would like a refund of my money that was charged after canceling and confirmation that this will not happen again! I have the information regarding my canceling, and If I don't get a response in a day or 2 max. I'm going to file a complaint with Visa and BBB! I see reviews about this same issue...

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Value for money
2.4 (274 reviews)
1.8 (65 reviews)
Reviewer's quote

...I havent even gotten my money back or received my Ipsy bag, since I was charged for it. Theres no number to call and talk to someone about it. Im very upset about it and want answers..

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...They have taken my money and not fulfilled their part. Be aware they are stealing peoples money..

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Customer service
1.4 (271 reviews)
1.3 (68 reviews)
Reviewer's quote

...you are making yourself unavailable by phone for customer service, and i have written to you several times with no response. my only recourse seems to be to simply call my bank and stop payment. this seems like a scam to me...

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...I HAVE SENT, I HAVE EMAILED THEM QUITE A FEW TIMES, FRAUDULENT! THEY KEEP SENDING THEIR AUTOMATED MESSAGES TO JOIN, TOTALLY DISGUSTED WITH THEM, WORST CUSTOMER SERVICE! I ORDERED IN MARCH AN WE ARE NOW IN...

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Price Affordability
2.6 (268 reviews)
2.1 (66 reviews)
Reviewer's quote

...So I get charged a full month before I'm supposed to be charged the subscription price. This is just too much. Ipsy is such a shady, scammy company...

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I see what boxycharm can do at such a low price point and i was looking for something similar with lip color. Lip Monthly is not it. I also see the way the respond to their upset customers making excuses and blaming the customer it gives a poor impression of the company as *** The customer is not...

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Ipsy and Lip Monthly Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Good products
  • Cheap
  • Idea of the service
  • Nice products good value
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • No one from customer service ever responded
  • Being ripped off
  • No response no way to get ahold of customer service

Ipsy and Lip Monthly Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

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5

This is my 4th month and I am amazed. I've been subscribed to some awful subscription boxes before but Lip Monthly has...

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5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

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5

This was my first venture out into the subscription world! So thankful to get quality items and ready to try new things....

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Ipsy and Lip Monthly Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

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1

I signed up for a Beauty Box Subscription from Lip Monthly. They claim that a $12.95 monthly membership will provide...

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1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

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1

Never recieived december bag paid year advance tracking does not work no bag still!

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Ipsy and Lip Monthly Latest Reviews

Recent published reviews
No votes

I started my subscription with Ipsy early in the year and I havent received not one bag this whole entire year I live...

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4.3

I have ordered two of their basic $5 bags now and both came within a week of being billed. I loved the products I...

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No votes

SadGood afternoon,
I paid my $12.00 on November 23rd, 2020 and was told in an email I would receive my bag by November...

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No votes

You already took my payment and I still have not received anything! Please contact me at this is a new phone my old...

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Ipsy and Lip Monthly Products and Services

Most reviewed product and services
  • Ipsy Subscription (165 reviews)
  • Ipsy Shipping Service (71 reviews)
  • Lip Monthly Subscription (63 reviews)
  • Lip Monthly Shipping Service (13 reviews)