PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Julep as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Julep

Ipsy and Julep Overview

Total reviews 795 338
Company responses 0 0
Issues resolved 8 2

Ipsy and Julep Consumer Ratings

Rank
157 out of 925 in Cosmetics and Personal Care category
92 out of 925 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
143 in category
66 in category
Customer service
153 in category
69 in category
Value for money
92 in category
89 in category
Reliability
120 in category
91 in category

Ipsy and Julep Rating Details

Exchange, Refund and Cancellation Policy
1.4 (243 reviews)
2.1 (27 reviews)
Reviewer's quote

...I continue to send emails requesting cancellation but they go unanswered. There is no contact number to call. They continue to bill my credit card monthly but the products stopped arriving one year ago..

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...Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon. none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time...

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Customer service
1.4 (237 reviews)
2.1 (123 reviews)
Reviewer's quote

Within the last couple of years (so not long after becoming a customer) their level of customer service (if any at all) has literally become non existent. I am unable to locate any type of legit email address, even though the site states a rep will respond to you by email within 48hours referencing...

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I reached out to customer service requesting the status and explaining these were holiday items and are not useful if not received in time. I received no shipping timeframe, no apology - just a return label. I will not be paying to return anything - I will not open, drop in mailbox with "return to...

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Value for money
2.4 (230 reviews)
2.5 (73 reviews)
Reviewer's quote

I put money in my acct to pay my water bill. a few hours later Ipsy pulls $25 out and now my water is about to be shut off because I'm a single mom and do not have the extra money to put back on the card to pay the bill. i haven't even used ipsy in 4 months and there is NO CUSTOMER SUPPORT I can...

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...removed their customer service number; did not honor their promo codes and when I e-mailed them I did not receive my BOGO polish I had ordered; was told my money would be returned to my account for the missing polish- What money would be returned- It was buy one get one free- I paid for one; they are going to return my money on the "free" one??? In the end, if I had known they were going to stop the...

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Reliability
1.7 (228 reviews)
2 (27 reviews)
Reviewer's quote

Need to cancel subscription but can't cause there is no phone number cannot remember password and haven't been able to get it a reputable company would post a number for people to. Call I am not use to this online crap some of us are not that smart cancel immediately Judy.messenger@aol.com

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I am not a customer & dont know how this company got my email address. Out the blue I have received tons of e-mails, I have responded unsubscribe me multiple times. They responded you dont have an account with us, what do that have to do with unsubscribing my email address. And what do you know...

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Ipsy and Julep Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Arrives regularly
  • Good customer service
  • Products were fine
  • Products
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization

Ipsy and Julep Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

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5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

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5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

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5

I signed up for Julep two or three months ago, expecting great product for a great price. When I signed up, I was under...

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Ipsy and Julep Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

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1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

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1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

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1

*** products, horrible customer service! Canceled via email, sent the product back yet I was not "refunded" because...

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Ipsy and Julep Latest Reviews

Recent published reviews
No votes

The website is not user friendly! I have made several attempts thru the care link and get no response. I cancelled my ye...

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1.5

I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and...

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1.2

I put money in my acct to pay my water bill.a few hours later Ipsy pulls $25 out and now my water is about to be shut...

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2.6

I placed an order on Cyber Monday with Julep - I understand that orders take time but 9 days later the order has not shi...

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Ipsy and Julep Products and Services

Most reviewed product and services
  • Ipsy Subscription (153 reviews)
  • Ipsy Customer Care (79 reviews)
  • Ipsy Shipping Service (62 reviews)
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)