PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Julep as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Julep

Ipsy and Julep Overview

Total reviews
242
336
Company responses
0
0
Issues resolved
3
2

Julep was first mentioned on PissedConsumer on Apr 1, 2012 and since then this brand received 336 reviews. It is 94 reviews more than Ipsy received since Apr 16, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ipsy customer support team and Julep customer service.

Ipsy and Julep Consumer Ratings

Rank
145 out of 1214 in Cosmetics and Personal Care category
77 out of 1214 in Cosmetics and Personal Care category
Customer service
116 in category
57 in category
Price Affordability
104 in category
133 in category
Value for money
82 in category
68 in category

According to consumer ratings and reviews, Julep ranks 68 points higher in the Cosmetics and Personal Care category than Ipsy. People gave Ipsy 1.6 stars for Customer service criterion in Cosmetics and Personal Care category and it is 309 points higher than the worst rated brand in this category. At the same time, Julep was rated 2.2 stars for Customer service criterion in this category and it is 368 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Ipsy has a higher rating than Julep. Regarding Value for money criterion, consumers gave Ipsy 2.3 stars and it is 81% greater than other in category. Julep however was rated 2.5 stars and it is 84% greater than other in category.

Ipsy and Julep Rating Details

Customer service
1.6 (72 reviews)
2.2 (121 reviews)
Reviewer's quote

...After years of being a customer I will now cancel all three bags!!!!!!!!!!!..

Lisa l

I am not a customer & dont know how this company got my email address. Out the blue I have received tons of e-mails, I have responded unsubscribe me multiple times. They responded you dont have an account with us, what do that have to do with unsubscribing my email address...

Kierrah
Price Affordability
2.4 (71 reviews)
2 (97 reviews)
Reviewer's quote

I’m getting more pissed off every month I can’t cancel my membership. Now no place to even skip a month. They give u direction but what they is not there. Do u need money so bad they you have to take from some poor single girl.

Debbie A

...Polish is what they do best and even though price per ounce it was expensive- what made it great was the quality of the polish. That is one of the things I do not understand- Julep is nail polish; not skin care and cosmetics. I hope they change their minds before they go under as they say...

Angela W
Value for money
2.3 (69 reviews)
2.5 (71 reviews)
Reviewer's quote

I haven't got two bags of the three bags I paid for

Katina C

I signed up for what I thought was a "free" trial on Facebook and my credit card was charged $27.99. Which would have bee ok if I had at least been satisfied with my order, which I was not! I specifically stated when I took my "beauty quiz" that I did not want finger nail polishes......well guess...

PissedConsumer1020750

Ipsy and Julep Pros and Cons

Pros
  • Product and variety ok
  • Arrives regularly
  • Love all the bags - affordable products
  • Good customer service
  • Products were fine
  • Products
Cons
  • Cannot talk to anyone
  • Product never arrived
  • Website to cancel membership and instructions
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization

Ipsy and Julep Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

Ipsy and Julep Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

Ipsy and Julep Latest Reviews

Recent published reviews
1

I TRIED FOR 2 MONTHS TO CANCEL MY MEMBERSHIP TO NOT HAVE TO PAY THE 128.00 BUT THEY WOULDNT GET BACK WITH ME THROUGH...

Read all 242 reviews
1

I am not a customer & dont know how this company got my email address. Out the blue I have received tons of e-mails, I...

Read all 336 reviews

Ipsy and Julep Products and Services

Most reviewed product and services
  • Ipsy Subscription (47 reviews)
  • Ipsy Customer Care (23 reviews)
  • Ipsy Shipping Service (16 reviews)
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)