PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Julep as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Julep

Ipsy and Julep Overview

Total reviews
352
338
Company responses
0
0
Issues resolved
4
2

Ipsy was first mentioned on PissedConsumer on Apr 16, 2015 and since then this brand received 352 reviews. It is 14 reviews more than Julep received since Apr 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ipsy customer support team and Julep customer service.

Ipsy and Julep Consumer Ratings

Rank
131 out of 1161 in Cosmetics and Personal Care category
82 out of 1161 in Cosmetics and Personal Care category
Customer service
121 in category
61 in category
Exchange, Refund and Cancellation Policy
115 in category
54 in category
Price Affordability
103 in category
130 in category

According to consumer ratings and reviews, Julep ranks 49 points higher in the Cosmetics and Personal Care category than Ipsy. People gave Ipsy 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 310 points higher than the worst rated brand in this category. At the same time, Julep was rated 2.1 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Julep has a higher rating than Ipsy. Regarding Price Affordability criterion, consumers gave Ipsy 2.4 stars and it is 76% greater than other in category. Julep however was rated 2.1 stars and it is 70% greater than other in category.

Ipsy and Julep Rating Details

Customer service
1.5 (107 reviews)
2.1 (123 reviews)
Reviewer's quote

...No customer service number to speak to anyone ..

ginamarie

...Worst customer service ever!!! They billed me on 12/3 and now tell me to wait 10 days for a refund? Worst company ever - will be out of business soon. none I wanted my merchandise - not a refund weeks after and no order. They are probably the worst company I have dealt with in a long time...

PissedConsumer1729643
Exchange, Refund and Cancellation Policy
1.4 (106 reviews)
2.1 (27 reviews)
Reviewer's quote

Want to unsubscribe and refund products are broke an no longer an ipsy. Very dissatisfied..

PissedConsumer1759215

...So I canceled it immediately and was told to return the unopened box if I wanted a refund. After a week of not getting it to the post office ( 2 kids ..

PissedConsumer988694
Price Affordability
2.4 (105 reviews)
2.1 (99 reviews)
Reviewer's quote

...You have gone up on price and products are not worth it..

Barbie

...Polish is what they do best and even though price per ounce it was expensive- what made it great was the quality of the polish. That is one of the things I do not understand- Julep is nail polish; not skin care and cosmetics. I hope they change their minds before they go under as they say...

Angela W

Ipsy and Julep Pros and Cons

Pros
  • Product and variety ok
  • Arrives regularly
  • Love all the bags - affordable products
  • Good customer service
  • Products were fine
  • Products
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Horrible customer service
  • Not told this was a membership
  • Took money without authorization

Ipsy and Julep Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

5

You purchase the box, they send you two of the same nail polish colors then you see at 25.99 charge the next month!!!!...

Ipsy and Julep Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

1

These people know exactly what they are doing. They made it impossible for you to cancel online. When I sent an email...

Ipsy and Julep Latest Reviews

Recent published reviews
1

Failed to send introductory gift for the entire year. They are largely indifferent to your preferred choices.(I...

Read all 352 reviews
1.5

I placed an order on cyber monday - it has been in process for 9 days. I emailed to ask when it would be received and...

Read all 338 reviews

Ipsy and Julep Products and Services

Most reviewed product and services
  • Ipsy Subscription (67 reviews)
  • Ipsy Customer Care (32 reviews)
  • Ipsy Account (28 reviews)
  • Julep Nail Polish (90 reviews)
  • Julep Website (21 reviews)
  • Julep Membership (20 reviews)