PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RingCentral and iPlum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

iPlum
1.8
RingCentral
iPlum

RingCentral and iPlum Overview

Total reviews 230 35
Company responses 0 21
Issues resolved 1 0

RingCentral and iPlum Consumer Ratings

Rank
613 out of 2028 in Telecommunications category
397 out of 2028 in Telecommunications category
Customer service
560 in category
386 in category
Billing Practices
514 in category
281 in category
Product or Service Quality
484 in category
331 in category
Website
325 in category
288 in category

RingCentral and iPlum Rating Details

Customer service
1.1
(112 reviews)
1.5
(13 reviews)
Reviewer's quote

...In searching around it seems to be that other RC Clients are having Customer Service issues now? Its a different company than back in 2015 when I signed up!..

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Trying to o port my number with another service no information available terrible service. Please help me..

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Billing Practices
1.3
(101 reviews)
1.9
(11 reviews)
Reviewer's quote

...They do not contact you back they have zero customer service and billing practices are horrible. If you have a very small company and price was the only thing that mattered maybe ring central is a solution anything else is a waste of time. ..

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Try reaching someone for help! Oh thats right, there isnt any!!!Dont to business with this Company. No customer whatsoever! Eff these guys!

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Product or Service Quality
1.5
(97 reviews)
1.8
(13 reviews)
Reviewer's quote

RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and...

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...There is not real customer service person to speak with !..

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Website
1.9
(96 reviews)
2
(11 reviews)
Reviewer's quote

So I call a number from Rclec's website for Level 4 support and am told that I should not be contacting them, only the new telecom, who they haven't heard anything from. Meanwhile I'm sitting with the new telecom, who has shown me their history of communication with this company, so I mention this...

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You get what you pay for, I guess. What made us leave was the super rude, condescending, misogynistic support reps. We had a user here that got *laughed at* on the phone to the point where she had to hang up, and not a single ticket (of the many) we opened was ever handled professionally or by a...

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RingCentral and iPlum Pros and Cons

Pros
  • No pros
  • Concept
  • Web site
  • Low prices
  • Hipaa compliance
  • Decent price
Cons
  • Poor customer service
  • Customer service is not prepared to solve problems
  • Scam artist
  • No method to contact other than email
  • Turned off both my business lines in retaliation
  • Broken app

RingCentral and iPlum Most Positive Reviews

Top rated reviews
4

So I know what RingCentral is going to say. When I started a new business a year and a half ago I somehow didn't read...

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4.9

We are a small clinic where we were using Google Voice on physician and nurses mobile phone. We realized, it is not HIPA...

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3.2

We are in the same boat. We are a RingCentral partner. Phone service has been great but we decided recently to save...

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4.4

In our healthcare field, frequent contact with the public is a necessity. A new patient starts off as a stranger who...

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RingCentral and iPlum Most Critical Reviews

Lowest rated reviews
1

What a joke we just went through. Spent 3 months researching vendors and end up leaving my long time local provider and...

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1

The voice mail not accurate using IPlum for messages that's not what I'm looking for and trying to cancel the service...

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1

Ringcentral is a terrible service. I've tried to cancel at least 5 times. They keep charging my credit card and...

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1

Try reaching someone for help! Oh thats right, there isnt any!!!
Dont to business with this Company. No customer whatsoev...

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RingCentral and iPlum Latest Reviews

Recent published reviews
1

The fooled me into a 6 year contract by telling me its 1 year and then quickly changing it to 6 years, now they wont...

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No votes

Me han hecho varios cargos a mi tarjeta y no puedo hacer llamadas, me cargaron 19.99, 4.99 y 7.99
Quiero saber que está s...

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No votes

I am going to file a complaint to the State Attorney's General Office - RC (RingCentral) Claims to be located in Califor...

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No votes

The calls are not going out and I have on a unlimited calls this makes me so miserable because I just got the app about...

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