PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaspersky Lab and Iolo Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaspersky Lab
Iolo Technologies

Kaspersky Lab and Iolo Technologies Overview

Total reviews
108
179
Company responses
0
0
Issues resolved
2
4

Iolo Technologies was first mentioned on PissedConsumer on Mar 18, 2008 and since then this brand received 179 reviews. It is 71 reviews more than Kaspersky Lab received since Apr 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Kaspersky Lab customer support team and Iolo Technologies customer service.

Kaspersky Lab and Iolo Technologies Consumer Ratings

Rank
189 out of 1359 in Software category
157 out of 1359 in Software category
Customer service
144 in category
131 in category
Product or Service Quality
117 in category
119 in category
Website
152 in category
125 in category

According to consumer ratings and reviews, Iolo Technologies ranks 32 points higher in the Software category than Kaspersky Lab. People gave Kaspersky Lab 1.2 stars for Customer service criterion in Software category and it is 250 points higher than the worst rated brand in this category. At the same time, Iolo Technologies was rated 1.3 stars for Customer service criterion in this category and it is 263 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Iolo Technologies has a higher rating than Iolo Technologies. Regarding Website criterion, consumers gave Kaspersky Lab 2 stars and it is 61% greater than other in category. Iolo Technologies however was rated 2.1 stars and it is 68% greater than other in category.

Kaspersky Lab and Iolo Technologies Rating Details

Customer service
1.2 (50 reviews)
1.3 (75 reviews)
Reviewer's quote

...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

Charles C

...I have no reason to believe that their customer service is reliable either. They can't even remember That I have registered an account on their website. They are very good at taking your money however...

Robert K
Product or Service Quality
1.8 (39 reviews)
1.8 (65 reviews)
Reviewer's quote

It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

Mukadi

...35 to do a total cleansing of malware! I contacted IOLO customer service to request a refund of the monies I paid to keep me subscribed with IOLO until 2024, they refused my request so I'm out about $200. 00..

Anthony P
Website
2 (36 reviews)
2.1 (54 reviews)
Reviewer's quote

I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

John H

...I will continue to enjoy your website...

Barry P

Kaspersky Lab and Iolo Technologies Pros and Cons

Pros
  • Uninstalling their software
  • Promised the protection
  • Until oct 15 2017 when antivirus quit
  • Old system mechanic seemed to do a decent job
  • Idea
  • I liked system mechanics when i was able to read the screen
Cons
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us
  • Poor unprofessional service
  • Support
  • Pheonix 360 simply doesnt work at all and i have lost my time

Kaspersky Lab and Iolo Technologies Most Positive Reviews

Top rated reviews
5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

5

I thank God for System Mechanic because they were able to resolve problems i had with my computer! Problems which...

Kaspersky Lab and Iolo Technologies Most Critical Reviews

Lowest rated reviews
1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

1

Bought your software at Office Depot. System Mechanics for up to 3 PC's. Attempted to load it and every time I put in...

Kaspersky Lab and Iolo Technologies Latest Reviews

Recent published reviews
1

On June 29th, 2019 a fraudulent transaction was posted to my account in the amount of $76.99. It looked suspicious since...

Read all 108 reviews
2.3

The taskbar popups trying to sell me additional Iolo software drives me up the wall.

Read all 179 reviews

Kaspersky Lab and Iolo Technologies Products and Services

Most reviewed product and services
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (11 reviews)
  • Iolo Technologies System Mechanic Optimization Software (18 reviews)
  • Iolo Technologies Customer Care (16 reviews)
  • Iolo Technologies System Mechanic Pro Optimization Software (13 reviews)