PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Invitation Homes and Waypoint Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Invitation Homes
Waypoint Homes

Invitation Homes and Waypoint Homes Overview

Total reviews
56
235
Company responses
0
57
Issues resolved
0
4

Waypoint Homes was first mentioned on PissedConsumer on May 8, 2015 and since then this brand received 235 reviews. It is 179 reviews more than Invitation Homes received since Feb 13, 2018.

Invitation Homes and Waypoint Homes Consumer Ratings

Rank
345 out of 2346 in Real Estate category
224 out of 2346 in Real Estate category
Product or Service Quality
166 in category
147 in category
Customer service
201 in category
189 in category
Value for money
163 in category
159 in category

According to consumer ratings and reviews, Waypoint Homes ranks 121 points higher in the Real Estate category than Invitation Homes. People gave Invitation Homes 1 stars for Product or Service Quality criterion in Real Estate category and it is 362 points higher than the worst rated brand in this category. At the same time, Waypoint Homes was rated 1.2 stars for Product or Service Quality criterion in this category and it is 381 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Waypoint Homes has a higher rating than Invitation Homes. Regarding Value for money criterion, consumers gave Invitation Homes 1.3 stars and it is 69% greater than other in category. Waypoint Homes however was rated 1.4 stars and it is 70% greater than other in category.

Invitation Homes and Waypoint Homes Rating Details

Product or Service Quality
1 (41 reviews)
1.2 (128 reviews)
Reviewer's quote

I've been calling the Corporate Office for three days and all calls forward to an outside phone answering service and they take my message and tell me that they would elevate my complaint and Corporate would return my call within 24 hours; they have not returned any of my calls. After paying rent...

Teresa M

This company hired another company to act as their representative to trim a tree on one of their rental properties. The contractors who came out to trim that tree illegally trespassed onto an adjacent property to perform their work instead of performing the work on the property they were hired to...

Elizabeth D
Customer service
1.1 (40 reviews)
1.2 (147 reviews)
Reviewer's quote

...I've made a career in PR working with Fortune 500 companies internationally to build and maintain customer relationships. I've never seen anything this bad. We were begging for mold issues to be fixed for over 2 months (7 days is the Florida law for acknowledgment)...

Anna C

..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

Kristie S
Value for money
1.3 (39 reviews)
1.4 (132 reviews)
Reviewer's quote

...to contact you back so if its important you're screwed or dont expect them to actually contact you unless it has to deal with you owing them some monetary value of some sort. Also if your A/C or Heater goes out, dont expect anyone to make it a priority even though they say its an emergency order. My husband had to actually fix the...

noel j

again it was the lie about the fair market value of rentals in the area. realizing this I am facing retirement soon, I started looking for a place to buy, and found one. With about 2 or 3 months left on the lease, These maggots told me I had to pay the remaining months of the lease and a $2,000...

ANTHONY R

Invitation Homes and Waypoint Homes Pros and Cons

Pros
  • Price was okay
  • Rent reasonable
  • Motivated leasing agents
  • Disrespectful
  • Skillful way they have bent us over
  • Property
Cons
  • Negligent maintenance
  • Dishonest company
  • Customer service
  • Customer service
  • Misrepresentation
  • Upper management sucks

Invitation Homes and Waypoint Homes Most Positive Reviews

Top rated reviews
No votes
5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

Invitation Homes and Waypoint Homes Most Critical Reviews

Lowest rated reviews
1

We finally have a Class Action law firm to represent tenants against Invitation Waypoint Homes! Be sure to stay in...

1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

Invitation Homes and Waypoint Homes Latest Reviews

Recent published reviews
1.7

If I could give a -10 for this company I would but its not an option so I am giving them a one star so I can warn off...

Read all 56 reviews
5

Andrew Thompson &;;;;;;;;;;;;; team renovated my 1950 cottage in 5 points with excellent results. I would highly rec...

Read all 235 reviews

Invitation Homes and Waypoint Homes Products and Services

Most reviewed product and services
  • Invitation Homes House Rental (25 reviews)
  • Invitation Homes Sanitary Conditions (4 reviews)
  • Invitation Homes Property Rental (4 reviews)
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Customer Care (32 reviews)
  • Waypoint Homes Property Rental (30 reviews)