PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Invitation Homes and Waypoint Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Invitation Homes
Waypoint Homes

Invitation Homes and Waypoint Homes Overview

Total reviews 74 237
Company responses 0 57
Issues resolved 0 4

Invitation Homes and Waypoint Homes Consumer Ratings

Rank
397 out of 1692 in Real Estate category
251 out of 1692 in Real Estate category
Customer service
215 in category
204 in category
Product or Service Quality
180 in category
161 in category
Value for money
181 in category
166 in category
Price Affordability
248 in category
231 in category

Invitation Homes and Waypoint Homes Rating Details

Customer service
1.1 (51 reviews)
1.2 (148 reviews)
Reviewer's quote

...Poor customer service. Tanya the maintenance phone person was defensive and unprofessional..

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..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

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Product or Service Quality
1.1 (50 reviews)
1.2 (128 reviews)
Reviewer's quote

Read all the reviews on this site! I refuse to spend anymore quality time on this company. They are terrible! Believe all you are reading..

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...They would transfer you from one department to another to avoid having to deal with the service calls. We had a mold inspection done which we paid out of pocket. They sent a company to come out to fix the affected area without quarentining the area...

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Value for money
1.2 (50 reviews)
1.4 (132 reviews)
Reviewer's quote

...I don't have anywhere to move to yet so I am staying here but really think it is unfair to be fined and to have to pay so much money all at once when so many businesses and government agencies, even the IRS, are giving people longer to pay and reducing fines but this property manger will not do so..

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again it was the lie about the fair market value of rentals in the area. realizing this I am facing retirement soon, I started looking for a place to buy, and found one. With about 2 or 3 months left on the lease, These maggots told me I had to pay the remaining months of the lease and a $2,000...

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Price Affordability
1.3 (48 reviews)
1.5 (131 reviews)
Reviewer's quote

Avoid this company at all cost!!!!! I have had multiple occasions where the home needed maintenance at which was only because of old equipment. Instead of contracting competent sub-contractors to fix the problem they hire the cheapest and most unreliable. Takes multiple visits to get it right,...

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...They on raising the rent every year and dont realize that people are not going to rent at such a rediculous price. My complaint has always been with the maintenance of my home. I had toilet issues where water cam out of the bottom of the toiled 4 times in both bathrooms dirty balck water...

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Invitation Homes and Waypoint Homes Pros and Cons

Pros
  • Motivated leasing agents
  • Price was okay
  • Initial rental price
  • Disrespectful
  • Skillful way they have bent us over
  • Property
Cons
  • Negligent maintenance
  • Dishonest company
  • Rude staff
  • Customer service
  • Misrepresentation
  • Upper management sucks

Invitation Homes and Waypoint Homes Most Positive Reviews

Top rated reviews
No votes
5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

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No votes
5

Andrew Thompson &;;;;;;;;;;;;; team renovated my 1950 cottage in 5 points with excellent results. I would highly rec...

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Invitation Homes and Waypoint Homes Most Critical Reviews

Lowest rated reviews
1

We finally have a Class Action law firm to represent tenants against Invitation Waypoint Homes! Be sure to stay in...

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1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

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1

Dont rent from this COMPANY waypoint homes aka innovation homes .
they go up drastically at the end of your lease .
when s...

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1

Do not rent fron Colony American Homes!!! The house I wanted to rent looked beautiful. Getting to see the house was...

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Invitation Homes and Waypoint Homes Latest Reviews

Recent published reviews
1.6

Sink and Shower to guest bathroom drain extremely slowly. Called and completed a work order online within 72 hours of oc...

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1

Delivery of cabinets contractor will not give me any info

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No votes

not only did the cabinets fall off the wall and traumatized me my French press and Big boss shatterd and broke..I...

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No votes

Need to get rental history

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Invitation Homes and Waypoint Homes Products and Services

Most reviewed product and services
  • Invitation Homes House Rental (30 reviews)
  • Invitation Homes Sanitary Conditions (5 reviews)
  • Invitation Homes Property Rental (5 reviews)
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Customer Care (32 reviews)
  • Waypoint Homes Property Rental (30 reviews)