PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Intuit

Total Av and Intuit Overview

Total reviews
36
541
Company responses
0
0
Issues resolved
1
4

Total Av and Intuit Consumer Ratings

Rank
268 out of 1026 in Software category
204 out of 1026 in Software category
Product or Service Quality
171 in category
No votes
Exchange, Refund and Cancellation Policy
102 in category
No votes
Billing Practices
145 in category
No votes
Customer service
132 in category
No votes

Total Av and Intuit Rating Details

Product or Service Quality
1.2 (17 reviews)
No votes
Reviewer's quote

I downloaded this product for $19. 99, and then got inundated with "upgrade" offers while going through the purchase process. Though I declined all the offers, this software company decided I really wanted two of them, and billed me $39...

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For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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Exchange, Refund and Cancellation Policy
1.5 (17 reviews)
No votes
Reviewer's quote

...I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company..

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...option and I didn't know really what I was choosing and I ended up choosing a very expensive package that I don't need and don't didn't mean to get and your policy is to no refund so I'm just having...

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Billing Practices
1.3 (13 reviews)
No votes
Reviewer's quote

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive itor buy it. I have no idea how the charged me $99.00?

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...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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Customer service
1.3 (13 reviews)
No votes
Reviewer's quote

After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately..

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I need to know WHAT CARD MY REFUND WAS ADDED TO ! This CUSTOMER SERVICE LINE IS NOT HELPING ME GET ANYWHERE I NEED TO TALK TO A LIVE PERSON !!!!..

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Total Av and Intuit Pros and Cons

Pros
  • Virus protection it offered
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Being charged for a service after i requested cancellation
  • Various
  • The
  • Customer service
  • Getting ripped off
  • Customer service experience

Total Av and Intuit Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

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5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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No votes
5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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Total Av and Intuit Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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Total Av and Intuit Latest Reviews

Recent published reviews
1

For some reason My debit card was hit for $99.00? I see that it sells for $19.00 with 80% off. I did not receive it
or bu...

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No votes

I filed my taxes with you on line and irs states that my info has not been processed, according to my account...

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1

I downloaded this product for $19.99, and then got inundated with "upgrade" offers while going through the purchase...

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1

Someone filed my taxes in 2018 and I can't get into my account

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Total Av and Intuit Products and Services

Most reviewed product and services
  • Total Av Subscription (7 reviews)
  • Intuit Tax Software (166 reviews)
  • Intuit Turbotax Tax Software (67 reviews)
  • Intuit Customer Care (32 reviews)