PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Intuit

Taxact and Intuit Overview

Total reviews
138
544
Company responses
0
0
Issues resolved
0
4

Taxact and Intuit Consumer Ratings

Rank
36 out of 215 in Taxes category
189 out of 1028 in Software category
Website
27 in category
165 in category
Customer service
31 in category
127 in category
Billing Practices
20 in category
120 in category
Product or Service Quality
18 in category
135 in category

Taxact and Intuit Rating Details

Website
1.6 (77 reviews)
1.8 (194 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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Customer service
1.2 (75 reviews)
1.4 (207 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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Billing Practices
1.4 (66 reviews)
1.6 (154 reviews)
Reviewer's quote

Rejection email of 2019 taxes was the problem

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...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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Product or Service Quality
1.6 (63 reviews)
1.6 (129 reviews)
Reviewer's quote

...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

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AMAZING CUSTOMER SERVICE thank you so much..

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Taxact and Intuit Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Customer service
  • Getting ripped off
  • Customer service experience

Taxact and Intuit Most Positive Reviews

Top rated reviews
No votes
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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No votes
5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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Taxact and Intuit Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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Taxact and Intuit Latest Reviews

Recent published reviews
2.6

Rejection email of 2019 taxes was the problem

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3.4

The gentleman that helped me was wonderful. It made it all worth it. Here walked me through step by step on how to fix...

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No votes

The problem got resolved. Everything is fine.

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4.3

Couldn't log in to disc

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Taxact and Intuit Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Intuit Tax Software (166 reviews)
  • Intuit Turbotax Tax Software (67 reviews)
  • Intuit Customer Care (32 reviews)