PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Intuit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Intuit

Taxact and Intuit Overview

Total reviews
120
470
Company responses
0
0
Issues resolved
0
5

Intuit was first mentioned on PissedConsumer on Feb 26, 2008 and since then this brand received 470 reviews. It is 350 reviews more than Taxact received since Jul 15, 2011.

Taxact and Intuit Consumer Ratings

Rank
35 out of 279 in Taxes category
196 out of 1488 in Software category
Website
23 in category
168 in category
Customer service
29 in category
125 in category
Billing Practices
21 in category
122 in category

Taxact and Intuit Rating Details

Website
1.7 (67 reviews)
1.7 (168 reviews)
Reviewer's quote

...The only support is on the TAXACT website which is very limited. It just shows they do not have any information on my account when the requested information is entered. Only get a menu driven recording at the phone numbers listed that direct you right back to the website...

BJ M

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

Samantha B
Customer service
1.1 (64 reviews)
1.3 (183 reviews)
Reviewer's quote

I have always used Taxact!!! Never again! Rejected the filing! Talked to customer support, software tech and no one was able to help me! Had to print both returns and physically mail!!!..

Mary G

...Abysmal customer service. My data was locked up and eventually got it as Intuit has a back door to all of your files and information, which is disturbing. Right now my password is not working...

Sharon Z
Billing Practices
1.3 (57 reviews)
1.5 (124 reviews)
Reviewer's quote

Tax Act is a rip-off. On page-1 it shows 3 levels of service including FREE which states “fast free filing for simple returns, includes retirement income. State included.”My return was simple with alimony and social security and no deductions. Once I filled in all my information and was ready to...

Richard S

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

Hipolito

Taxact and Intuit Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • Software is easy to use
  • Step by step process
  • Easy to use
Cons
  • Customer service
  • Lack of customer service
  • If you need help you are out of luck
  • Customer service
  • Getting ripped off
  • Customer service experience

Taxact and Intuit Most Positive Reviews

Top rated reviews
No votes
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

Taxact and Intuit Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

Taxact and Intuit Latest Reviews

Recent published reviews

Phone numbers listed are disconnected except for a menu driven recording that directs you back to the website,

Read all 120 reviews
1

I can never sign in. I call them. I still can't sign in u get the run around. They charged my account for 2 years after...

Read all 470 reviews

Taxact and Intuit Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (10 reviews)
  • Taxact Tax Preparation (5 reviews)
  • Intuit Tax Software (158 reviews)
  • Intuit Turbotax Tax Software (62 reviews)
  • Intuit Customer Care (14 reviews)