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Intuit

Software
  • 1 ISSUES RESOLVED
  • 417 TOTAL REVIEWS
  • $470K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
  • Software is easy to use 11
  • Step by step process 8
  • Easy to use 6
  • Product itself 4
  • I like the software 2

Customers don't like

  • Customer service10
  • Getting ripped off8
  • Customer service experience5
  • Their charge procedures4
  • Huge increase in price4
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Taxact

Tax services
  • 0 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $11K CLAIMED LOSSES
  • $688 AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
  • Previous years guaranteed low pricing for regular customers 2
  • Fact that you could do the taxes online 1

Customers don't like

  • Customer service4
  • Failure at the most critical point in the whole process2
  • You would not let me sign in or open a new account1
  • Wasted my time1
  • Refuse to address problems and blame the customer1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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