PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Taxact

Intuit and Taxact Overview

Total reviews
476
118
Company responses
0
0
Issues resolved
5
0

Intuit was first mentioned on PissedConsumer on Feb 26, 2008 and since then this brand received 476 reviews. It is 358 reviews more than Taxact received since Jul 15, 2011.

Intuit and Taxact Consumer Ratings

Rank
195 out of 1359 in Software category
35 out of 261 in Taxes category
Customer service
132 in category
29 in category
Website
169 in category
24 in category
Diversity of Products or Services
154 in category
23 in category

Intuit and Taxact Rating Details

Customer service
1.3 (186 reviews)
1.1 (64 reviews)
Reviewer's quote

...Abysmal customer service. My data was locked up and eventually got it as Intuit has a back door to all of your files and information, which is disturbing. Right now my password is not working...

Sharon Z

Terrible they have no customer service say they can’t take your call..

Colleen
Website
1.7 (170 reviews)
1.7 (67 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

Samantha B

...The only support is on the TAXACT website which is very limited. It just shows they do not have any information on my account when the requested information is entered. Only get a menu driven recording at the phone numbers listed that direct you right back to the website...

BJ M
Diversity of Products or Services
1.9 (142 reviews)
1.5 (53 reviews)
Reviewer's quote

...They make it very difficult to set up with a bank to do bank products. In addition, we have several examples of where the software has incorrectly calculated the taxes owed..

Tiler

...There are better products out there..

Larry M

Intuit and Taxact Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Customer service
  • Lack of customer service
  • If you need help you are out of luck

Intuit and Taxact Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

No votes

Intuit and Taxact Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

Intuit and Taxact Latest Reviews

Recent published reviews
1

I filed a complaint with the Better Business Bureau regarding Intuit, their unusable product and inappropriate response...

Read all 476 reviews
2.6

I cannot get verification that my return was e-filed. The IRS does not show they received it. The only support is on...

Read all 118 reviews

Intuit and Taxact Products and Services

Most reviewed product and services
  • Intuit Tax Software (158 reviews)
  • Intuit Turbotax Tax Software (62 reviews)
  • Intuit Customer Care (14 reviews)
  • Taxact Tax Software (49 reviews)
  • Taxact Customer Care (10 reviews)
  • Taxact Tax Preparation (5 reviews)