PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Taxact

Intuit and Taxact Overview

Total reviews
542
137
Company responses
0
0
Issues resolved
4
0

Intuit and Taxact Consumer Ratings

Rank
188 out of 1027 in Software category
36 out of 215 in Taxes category
Customer service
No votes
31 in category
Website
No votes
27 in category
Diversity of Products or Services
No votes
20 in category
Billing Practices
No votes
21 in category

Intuit and Taxact Rating Details

Customer service
No votes
1.1 (74 reviews)
Reviewer's quote

For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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Terrible they have no customer service say they can’t take your call..

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Website
No votes
1.6 (76 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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Diversity of Products or Services
No votes
1.6 (57 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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...There are better products out there..

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Billing Practices
No votes
1.4 (65 reviews)
Reviewer's quote

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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No coupon applied to my package

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Intuit and Taxact Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

Intuit and Taxact Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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No votes
5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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No votes

Intuit and Taxact Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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Intuit and Taxact Latest Reviews

Recent published reviews
5

AMAZING CUSTOMER SERVICE thank you so much.

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No votes

The problem got resolved. Everything is fine.

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No votes

I filed my taxes with you on line and irs states that my info has not been processed, according to my account...

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No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

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Intuit and Taxact Products and Services

Most reviewed product and services
  • Intuit Tax Software (166 reviews)
  • Intuit Turbotax Tax Software (67 reviews)
  • Intuit Customer Care (32 reviews)
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)