PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Sage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Sage

Intuit and Sage Overview

Total reviews
578
45
Company responses
0
0
Issues resolved
5
0

Intuit and Sage Consumer Ratings

Rank
208 out of 1034 in Software category
229 out of 1034 in Software category
Customer service
137 in category
156 in category
Website
169 in category
165 in category
Diversity of Products or Services
168 in category
172 in category
Billing Practices
121 in category
154 in category

Intuit and Sage Rating Details

Customer service
1.3 (218 reviews)
1.2 (29 reviews)
Reviewer's quote

For some reason money was taken out of my taxes and now more money was taken out of my bank account called customer service but couldn't even get a hold of them it was all automated..

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...However, it is now time for others like me to find a more customer service oriented payroll program. Sage does not fulfill the requirements, and has not for quite some time. What company can ever afford to lose customers to the plentiful competition...

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Website
1.8 (205 reviews)
1.9 (15 reviews)
Reviewer's quote

TurboTax "100% guarantees" their calculations - it's stated all over their website. How can customers trust TurboTax when they receive a tax refund? Are they expected to sit on their money until tax day passes? After filing this complaint with the BBB, I miraculously received a call on 4/29/19 from...

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...STUPID! No need to read further, cuz this website is requiring more details saying that a minimum of 100 words are needed and so now I write nonsensical words to comply. {{Redacted}}..

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Diversity of Products or Services
1.9 (172 reviews)
1.8 (17 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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...That is such bad business! How can they expect a business owner to pay for a service that we cannot use or access??!! We will not ever use or refer the Sage services to anyone!!..

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Billing Practices
1.6 (160 reviews)
1.2 (23 reviews)
Reviewer's quote

...Now I try to call them to cancel the billing but get a message I had to go into the account and do it from there, but I am taken to an account that was cancelled prior. So then I get a link to set up a call in 5 minutes. It has now been over thirty minutes and no phone call...

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This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next day, when we tried to log in from our workstations, we received error message that Smart Posting had stopped and needed to be restarted on Server. Went to Server and there was...

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Intuit and Sage Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Little
  • Some online chat reps are polite
  • Ok if and when it actually works between biannual crashes
Cons
  • Customer service
  • Getting ripped off
  • Customer service experience
  • Terrible customer support
  • Program is buggy
  • On hold almost 1 and a half hours

Intuit and Sage Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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3.3

Sage should seriously address their support waiting time!
On hold for 45 minutes??!
Costs a fortune but they don’t offer t...

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5

Jessica help me when I almost gave up on turbotax software. This is my first time filing my own taxes, and turbo tax...

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No votes

Intuit and Sage Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not a...

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1

After hours completing the forms for my taxes, I tried to efile. My returns came back "rejected" but the email from...

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1

My business had used Peachtree/Sage 50 since 2006. We had so many problems with reaching someone who spoke clear...

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Intuit and Sage Latest Reviews

Recent published reviews
No votes

Filed taxes over 6 to 8 weeks ago havent gotten my refund yet and I am unable to find out when I'll be getting them...

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1

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next...

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1

You don't let some one to talk to for real this sucks if you don't talk to me I'm going to Call my attorney and Sue the...

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2.2

Try and ring the helpline and put your number in. It doesnt recognise the "5" and you get in a loop which does not resol...

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Intuit and Sage Products and Services

Most reviewed product and services
  • Intuit Tax Software (166 reviews)
  • Intuit Turbotax Tax Software (66 reviews)
  • Intuit Customer Care (32 reviews)
  • Sage Customer Care (10 reviews)
  • Sage Accounting Software (9 reviews)
  • Sage Sage 50 Accounting Software (6 reviews)