PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Intuit and Sage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Intuit
Sage

Intuit and Sage Overview

Total reviews 389 46
Company responses 0 0
Issues resolved 2 0

Intuit and Sage Consumer Ratings

Rank
223 out of 1081 in Software category
241 out of 1081 in Software category
Customer service
139 in category
170 in category
Website
185 in category
144 in category
Diversity of Products or Services
181 in category
185 in category
Billing Practices
134 in category
174 in category

Intuit and Sage Rating Details

Customer service
1.3 (136 reviews)
1.2 (30 reviews)
Reviewer's quote

My payroll service for accountants has always had a special customer service number you could call when you needed assistance. They took this away and now only have chat options. My issue too me over five hours of my time to resolve which could have been handled in 10 minutes worth of phone...

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...However, it is now time for others like me to find a more customer service oriented payroll program. Sage does not fulfill the requirements, and has not for quite some time. What company can ever afford to lose customers to the plentiful competition...

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Website
1.7 (124 reviews)
2 (16 reviews)
Reviewer's quote

I purchased QB 5 years ago from their website for a lot of $$$ and now my license # is invalid?!? First call to support got me nowhere lost an hour of my life and locked my account. Can't do my taxes, can't send invoices or receive payments. Second call to QB another hour wasted and an offer to get...

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...STUPID! No need to read further, cuz this website is requiring more details saying that a minimum of 100 words are needed and so now I write nonsensical words to comply. {{Redacted}}..

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Diversity of Products or Services
1.9 (109 reviews)
1.8 (17 reviews)
Reviewer's quote

Being overcharged for services rendered need assistance..

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...That is such bad business! How can they expect a business owner to pay for a service that we cannot use or access??!! We will not ever use or refer the Sage services to anyone!!..

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Billing Practices
1.5 (98 reviews)
1.2 (23 reviews)
Reviewer's quote

...They have been billing me for 5 months, for a service that I was assured had been canceled. Intuit refuses to refund a mere $87. 50 that has been billed to date...

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This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next day, when we tried to log in from our workstations, we received error message that Smart Posting had stopped and needed to be restarted on Server. Went to Server and there was...

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Intuit and Sage Pros and Cons

Pros
  • Software is easy to use
  • Step by step process
  • Easy to use
  • Little
  • Some online chat reps are polite
  • Ok if and when it actually works between biannual crashes
Cons
  • Customer service
  • Customer service experience
  • Unauthorized charge
  • Terrible customer support
  • Program is buggy
  • On hold almost 1 and a half hours

Intuit and Sage Most Positive Reviews

Top rated reviews
5

$35 UPFRONT FEE FOR DELUXE (OK--FINE)
HALF WAY T
THRU--$35 FEE FOR MAX PROTECTION--STATES YOU Won't HAVE TO WAIT AN HO...

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3.3

Sage should seriously address their support waiting time!
On hold for 45 minutes??!
Costs a fortune but they don’t offer t...

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5

Prompt reply and Very Helpful

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No votes

Intuit and Sage Most Critical Reviews

Lowest rated reviews
1

Deactivated my Quickbooks from my laptop to put on my desktop machine. The online registration option was unavailable an...

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1

Have been using Sage 50 software for many years now and recentl. bought Sage instant instant as my new laptop will not a...

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1

Trying to add new user. Called Intuit and spoke to someone. They prompted dumped me into a customer support person...

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1

My business had used Peachtree/Sage 50 since 2006. We had so many problems with reaching someone who spoke clear...

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Intuit and Sage Latest Reviews

Recent published reviews
2.2

I want to know how Turbo Tax miscalculated what i owed in state taxes to Oklahoma for the 2019 year. Missed it by over...

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1.9

I have been waiting for a tech support call about a quirk I am stuck on in my program. I have been on chat 3 different...

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1

I had a stroke March 1, 2020 my memory is not back Im trying to get into my husbands account Wymon WYMONKELLeY the...

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1

This week started with 2.5hrs on the phone with their Tech support trying to install an update on our server. The next...

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Intuit and Sage Products and Services

Most reviewed product and services
  • Intuit Tax Software (99 reviews)
  • Intuit Technical Support (10 reviews)
  • Intuit Turbotax Tax Software (9 reviews)
  • Sage Accounting Software (10 reviews)
  • Sage Sage 50 Accounting Software (7 reviews)
  • Sage Technical Support (2 reviews)